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Is there an Jira outage?

Jira status: Systems Active

Last checked: 9 minutes ago

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Jira outages and incidents

Outage and incident data over the last 30 days for Jira.

There have been 11 outages or incidents for Jira in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Jira

Outlogger tracks the status of these components for Xero:

Administration Active
Authentication and User Management Active
Automation for Jira Active
Create and edit Active
Marketplace Active
Mobile Active
Notifications Active
Purchasing & Licensing Active
Search Active
Signup Active
Viewing content Active
Component Status
Administration Active
Authentication and User Management Active
Automation for Jira Active
Create and edit Active
Marketplace Active
Mobile Active
Notifications Active
Purchasing & Licensing Active
Search Active
Signup Active
Viewing content Active

Latest Jira outages and incidents.

View the latest incidents for Jira and check for official updates:

Updates:

  • Time: Sept. 11, 2024, 3:30 p.m.
    Status: Resolved
    Update: Between 10/Sep/24 8:00 PM UTC to 11/Sep/24 11:00 AM UTC, we experienced a service degradation for Jira Service Management and Jira. The issue was related to replies to email being incorrectly treated as a new Ticket/Issue. The incident has been resolved and the service is operating normally.
  • Time: Sept. 11, 2024, 12:56 p.m.
    Status: Monitoring
    Update: Between 1.30am IST to 4.30pm IST, replies to Jira and JSM emails were creating duplicate issues/tickets instead of getting added as comments to the original issue/ticket. We have identified the root cause of the intermittent errors and have mitigated the problem. We are now monitoring closely.
  • Time: Sept. 11, 2024, 12:15 p.m.
    Status: Investigating
    Update: We are investigating reports of intermittent errors for some Jira Service Management and Jira Cloud customers where replying to the emails are creating new Issue/Tickets instead of adding replies as comments. We will provide more details once we identify the root cause.

Updates:

  • Time: Sept. 11, 2024, 8:51 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 11, 2024, 6:59 a.m.
    Status: Identified
    Update: Jira customers won't be able to install apps from pages other than embedded marketplace. Impacted customers are requested to please go to 'apps' menu followed by 'explore more apps' option to go to the embedded marketplace, and from there they can search the app and install it.

Updates:

  • Time: Sept. 10, 2024, 1:26 p.m.
    Status: Resolved
    Update: We have observed cases of delayed notifications for a small no. of Jira Service Management and Jira Cloud customers. We believe the problem is resolved now. Delayed messages should arrive in the coming hours.

Updates:

  • Time: Sept. 12, 2024, 3:43 p.m.
    Status: Postmortem
    Update: ### SUMMARY On August 29, 2024, between 8:32 AM and 11:35 AM UTC, Atlassian customers experienced an unexpected disruption in service affecting Jira and Confluence cloud products. This was primarily due to connectivity issues with an external service provider, which impacted our ability to perform certain operations integral to our services. The incident was promptly identified through our monitoring systems, and our teams initiated response protocols to address the issue. The disruption resulted in increased error rates across Jira and Confluence products, temporarily affecting the experience for some of our users. ### **IMPACT** On August 29, 2024, between 8:32 AM and 11:35 AM UTC, there was an impact on Confluence and Jira cloud affecting customers in multiple regions. The total time to resolution was three hours and three minutes. ### **ROOT CAUSE** The issue was caused by an outage on our external security token provider. Services which requested security tokens experienced timeouts leading to outages for our cloud products. Our automated monitoring system detected the incident within one minute and we confirmed the external service outage with the external provider. The provider resolved the outage at 10:02 AM UTC, and full system recovery for Atlassian was completed by 11:35 AM UTC. ### **REMEDIAL ACTIONS PLAN & NEXT STEPS** We are committed to reducing the risk of similar incidents in the future. To achieve this, we will enhance our system's ability to handle external service disruptions and improve our incident response strategies. Specifically, we will reduce our reliance on single points of failure by setting up fallback region support for the critical security service provider. Additionally, we will implement measures to minimize the recovery time of the Atlassian services once the external security provider has recovered. Thanks, Atlassian Customer Support
  • Time: Aug. 29, 2024, 11:22 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 29, 2024, 11:08 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Aug. 29, 2024, 10:53 a.m.
    Status: Monitoring
    Update: We are seeing recovery and monitoring the situation
  • Time: Aug. 29, 2024, 9:43 a.m.
    Status: Investigating
    Update: We are investigating cases of degraded performance and increased error rates for Atlassian products. We will provide more details within the next hour.

Updates:

  • Time: Aug. 28, 2024, 4:43 p.m.
    Status: Resolved
    Update: Between 15:00 UTC to 15:48 UTC, we experienced partial unavailability for Jira in the AMER region. The issue has been resolved, and the service is operating normally.

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Frequently Asked Questions - Jira

Is there a Jira outage?
The current status of Jira is: Systems Active
Where can I find the official status page of Jira?
The official status page for Jira is here
How can I get notified if Jira is down or experiencing an outage?
To get notified of any status changes to Jira, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Jira every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Jira do?
Jira is a project management tool that helps agile teams plan, track, and release software. It enables users to achieve seemingly impossible tasks.