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Is there an Jira Work Management outage?

Jira Work Management status: Systems Active

Last checked: 4 minutes ago

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Jira Work Management outages and incidents

Outage and incident data over the last 30 days for Jira Work Management.

There have been 4 outages or incidents for Jira Work Management in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Jira Work Management

Outlogger tracks the status of these components for Xero:

Administration Active
Authentication and User Management Active
Automation for Jira Active
Create and edit Active
Marketplace Active
Mobile Active
Notifications Active
Purchasing & Licensing Active
Search Active
Signup Active
Viewing content Active
Component Status
Administration Active
Authentication and User Management Active
Automation for Jira Active
Create and edit Active
Marketplace Active
Mobile Active
Notifications Active
Purchasing & Licensing Active
Search Active
Signup Active
Viewing content Active

Latest Jira Work Management outages and incidents.

View the latest incidents for Jira Work Management and check for official updates:

Updates:

  • Time: June 21, 2024, 9:09 a.m.
    Status: Resolved
    Update: Between <01:15 UTC> to <08:03 UTC>, the copy production data to sandbox was unavailable for Confluence, Jira Work Management, Jira Service Management, and Jira. The issue has been resolved and the service is operating normally.
  • Time: June 21, 2024, 6:06 a.m.
    Status: Identified
    Update: We are investigating reports that the option to copy production data to the sandbox is not available. We have identified the root cause and are rolling out the fix.
  • Time: June 21, 2024, 6:06 a.m.
    Status: Identified
    Update: We are investigating reports that the option to copy production data to the sandbox is not available. We have identified the root cause and are rolling out the fix.

Updates:

  • Time: June 21, 2024, 6:13 a.m.
    Status: Resolved
    Update: We have identified that this behavior existed for long time and is due to a bug triggered in edge scenario when following sequence of events happens: 1. First a paid app gets suspended due to lack of payment 2. Then administrator decides to uninstall app 3. Then administrator decides to (re)install app 4. Payment is issued for the app 5. App fails to reactivate (as a result of this bug) We are advising customers to raise a support ticket with Atlassian to restore app functionality when faced with such scenario. The app reactivates correctly when no re-installation was attempted after suspension. We haven't found any recent changes that could cause this scenario to be happening more frequently. We're going to work in the future on improving the reinstallation flow for the suspended apps which will reduce the possibility to leave apps in state whey they can't be reactivated.
  • Time: June 12, 2024, 9:50 a.m.
    Status: Identified
    Update: We have identified that this behavior existed for long time and is due to a bug triggered in edge scenario when following sequence of events happens: 1. First a paid app gets suspended due to lack of payment 2. Then administrator decides to uninstall app 3. Then administrator decides to (re)install app 4. Payment is issued for the app 5. App fails to reactivate (as a result of this bug) We are advising customers to raise a support ticket with Atlassian to restore app functionality when faced with such scenario. The app reactivates correctly when no re-installation was attempted after suspension. We are working on a plan to fix this issue. We are continuing our investigation to understand if there is no recent change in system that could cause this scenario to be happening more frequently. We will post next update in 24 hours - by the 2024-06-13 9:30 UTC.
  • Time: June 12, 2024, 6:45 a.m.
    Status: Investigating
    Update: We are investigating an issue impacting paid apps after their license being suspended due to non-payment, and then reactivation fails even after making payment. We will provide more details once we identify the root cause.

Updates:

  • Time: June 21, 2024, 6:13 a.m.
    Status: Resolved
    Update: We have identified that this behavior existed for long time and is due to a bug triggered in edge scenario when following sequence of events happens: 1. First a paid app gets suspended due to lack of payment 2. Then administrator decides to uninstall app 3. Then administrator decides to (re)install app 4. Payment is issued for the app 5. App fails to reactivate (as a result of this bug) We are advising customers to raise a support ticket with Atlassian to restore app functionality when faced with such scenario. The app reactivates correctly when no re-installation was attempted after suspension. We haven't found any recent changes that could cause this scenario to be happening more frequently. We're going to work in the future on improving the reinstallation flow for the suspended apps which will reduce the possibility to leave apps in state whey they can't be reactivated.
  • Time: June 12, 2024, 9:50 a.m.
    Status: Identified
    Update: We have identified that this behavior existed for long time and is due to a bug triggered in edge scenario when following sequence of events happens: 1. First a paid app gets suspended due to lack of payment 2. Then administrator decides to uninstall app 3. Then administrator decides to (re)install app 4. Payment is issued for the app 5. App fails to reactivate (as a result of this bug) We are advising customers to raise a support ticket with Atlassian to restore app functionality when faced with such scenario. The app reactivates correctly when no re-installation was attempted after suspension. We are working on a plan to fix this issue. We are continuing our investigation to understand if there is no recent change in system that could cause this scenario to be happening more frequently. We will post next update in 24 hours - by the 2024-06-13 9:30 UTC.
  • Time: June 12, 2024, 6:45 a.m.
    Status: Investigating
    Update: We are investigating an issue impacting paid apps after their license being suspended due to non-payment, and then reactivation fails even after making payment. We will provide more details once we identify the root cause.

Updates:

  • Time: June 4, 2024, 12:33 a.m.
    Status: Resolved
    Update: Between 22:18 UTC to 22:56 UTC, we experienced errors for multiple Cloud products. The issue has been resolved and the service is operating normally.
  • Time: June 3, 2024, 11:11 p.m.
    Status: Identified
    Update: We are investigating an issue with error responses for some Cloud customers across multiple products. We have identified the root cause and expect recovery shortly.

Updates:

  • Time: June 4, 2024, 12:33 a.m.
    Status: Resolved
    Update: Between 22:18 UTC to 22:56 UTC, we experienced errors for multiple Cloud products. The issue has been resolved and the service is operating normally.
  • Time: June 3, 2024, 11:11 p.m.
    Status: Identified
    Update: We are investigating an issue with error responses for some Cloud customers across multiple products. We have identified the root cause and expect recovery shortly.

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Frequently Asked Questions - Jira Work Management

Is there a Jira Work Management outage?
The current status of Jira Work Management is: Systems Active
Where can I find the official status page of Jira Work Management?
The official status page for Jira Work Management is here
How can I get notified if Jira Work Management is down or experiencing an outage?
To get notified of any status changes to Jira Work Management, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Jira Work Management every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Jira Work Management do?
Jira Work Management enables business teams to collaborate, align, and deliver work in one place, making the impossible possible. Discover more.

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