Time: April 3, 2024, 10:23 a.m.

Status: Resolved

Update: Between 6:30 AM UTC to 9:50 AM UTC, we experienced failures in accessing some features from the Admin Portal. The issue has been resolved and the service is operating normally.

Time: April 3, 2024, 9:51 a.m.

Status: Identified

Update: We are investigating an issue causing failures in accessing some features from the Admin Portal, which is impacting some of our Cloud customers. We have identified the root cause and anticipate recovery shortly.

Time: April 3, 2024, 10:23 a.m.

Status: Resolved

Update: Between 6:30 AM UTC to 9:50 AM UTC, we experienced failures in accessing some features from the Admin Portal. The issue has been resolved and the service is operating normally.

Time: April 3, 2024, 9:51 a.m.

Status: Identified

Update: We are investigating an issue causing failures in accessing some features from the Admin Portal, which is impacting some of our Cloud customers. We have identified the root cause and anticipate recovery shortly.

Time: April 3, 2024, 8:26 a.m.

Status: Resolved

Update: We have identified the list of tenants affected by this change and will be reaching out to the customers to share details about the issue and the required changes. In the meantime, if you have any queries, kindly reach out to support through https://support.atlassian.com/.

Time: April 3, 2024, 7:25 a.m.

Status: Identified

Update: We have detected an issue with the incoming email not working due to a cipher mismatch that is impacting our Jira Work Management customers. We've implemented changes to our cipher support across Jira Software, Jira Work Management, and Jira Service Management. Unsupported ciphers, not explicitly listed on our "Supported Security Protocols for Atlassian Cloud Products" page (https://support.atlassian.com/security-and-access-policies/docs/supported-security-protocols-for-atlassian-cloud-products/), have been removed. This means that inbound email processing on these platforms using unsupported ciphers will no longer be supported. We strongly encourage our customers to switch to a supported cipher from the list provided on our "Supported Security Protocols for Atlassian Cloud Products" page.

Time: April 3, 2024, 8:26 a.m.

Status: Resolved

Update: We have identified the list of tenants affected by this change and will be reaching out to the customers to share details about the issue and the required changes. In the meantime, if you have any queries, kindly reach out to support through https://support.atlassian.com/.

Time: April 3, 2024, 7:25 a.m.

Status: Identified

Update: We have detected an issue with the incoming email not working due to a cipher mismatch that is impacting our Jira Work Management customers. We've implemented changes to our cipher support across Jira Software, Jira Work Management, and Jira Service Management. Unsupported ciphers, not explicitly listed on our "Supported Security Protocols for Atlassian Cloud Products" page (https://support.atlassian.com/security-and-access-policies/docs/supported-security-protocols-for-atlassian-cloud-products/), have been removed. This means that inbound email processing on these platforms using unsupported ciphers will no longer be supported. We strongly encourage our customers to switch to a supported cipher from the list provided on our "Supported Security Protocols for Atlassian Cloud Products" page.

Time: March 29, 2024, 8:40 a.m.

Status: Resolved

Update: Between 00:00 UTC to 06:30 UTC, we experienced issues with the admin screens used to schedule data residency migrations for Confluence, Jira Work Management, Jira Service Management, and Jira Software. The issue has been resolved and the service is operating normally.

Time: March 29, 2024, 7:35 a.m.

Status: Investigating

Update: We are investigating reports of errors when attempting to schedule a data residency migrations for Confluence, Jira Work Management, Jira Service Management, and Jira Software Cloud customers. We will provide more details once we identify the root cause.