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Is there an JumpCloud outage?

JumpCloud status: Systems Active

Last checked: 8 minutes ago

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JumpCloud outages and incidents

Outage and incident data over the last 30 days for JumpCloud.

There have been 3 outages or incidents for JumpCloud in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for JumpCloud

Outlogger tracks the status of these components for Xero:

Active Directory Integration Active
Admin Console Active
Agent Active
Android EMM Active
Commands Active
Directory Insights Active
General Access API Active
G Suite Integration Active
JumpCloud GO Active
JumpCloud University Active
LDAP Active
MDM Active
Mobile Admin App: iOS and Android Active
Multi-Tenant Portal (MTP) Active
Office 365 Integration Active
Password Manager Active
Payment and Billing Active
Policy Management Active
RADIUS Active
Remote Assist Active
SCIM Active
Software Management Active
SSO Active
SSO Maintenance
System Insights Active
TOTP / MFA / JumpCloud Protect Active
User Console Active
User Import from CSV Active
Workday Import Active
www.jumpcloud.com Active
Cloudflare CDN/Cache Active
Cloudflare Cloudflare Firewall Active
Security Advisories Active
Security Notifications Active
Email Support Active
jumpcloud.com/support Active
Premium Chat Support Active
Premium Phone Support Active
Component Status
Active Directory Integration Active
Admin Console Active
Agent Active
Android EMM Active
Commands Active
Directory Insights Active
General Access API Active
G Suite Integration Active
JumpCloud GO Active
JumpCloud University Active
LDAP Active
MDM Active
Mobile Admin App: iOS and Android Active
Multi-Tenant Portal (MTP) Active
Office 365 Integration Active
Password Manager Active
Payment and Billing Active
Policy Management Active
RADIUS Active
Remote Assist Active
SCIM Active
Software Management Active
SSO Active
SSO Maintenance
System Insights Active
TOTP / MFA / JumpCloud Protect Active
User Console Active
User Import from CSV Active
Workday Import Active
www.jumpcloud.com Active
Active
Cloudflare CDN/Cache Active
Cloudflare Cloudflare Firewall Active
Active
Security Advisories Active
Security Notifications Active
Active
Email Support Active
jumpcloud.com/support Active
Premium Chat Support Active
Premium Phone Support Active

Latest JumpCloud outages and incidents.

View the latest incidents for JumpCloud and check for official updates:

Updates:

  • Time: Oct. 9, 2024, 7:18 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 9, 2024, 6:53 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. RADIUS server configuration propagation should catch up shortly.
  • Time: Oct. 9, 2024, 6 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 9, 2024, 4:31 p.m.
    Status: Investigating
    Update: We are investigating an issue with propagation delays specific to configuration changes with RADIUS servers. RADIUS authentication is not impacted.

Updates:

  • Time: Oct. 8, 2024, 8:38 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 8, 2024, 8:20 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 8, 2024, 5:24 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 8, 2024, 4:27 p.m.
    Status: Investigating
    Update: We are currently experiencing an increase in error rates when modifying and saving an existing software application. The creation of new applications appear unaffected at this time. We will update this incident as we know more.

Updates:

  • Time: Oct. 7, 2024, 8:11 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 7, 2024, 8:01 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Oct. 7, 2024, 7:52 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 7, 2024, 7:34 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with increased error rates for Password Manager. Password Manager may not be loading correctly in the Admin Portal, and end users may not be able to sync passwords or save new items. We will update this issue as soon as we have more information.

Updates:

  • Time: Sept. 27, 2024, 11:51 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 27, 2024, 11:33 p.m.
    Status: Monitoring
    Update: We've released a new version (v2.0.12.1) of the Password Manager Chrome Extension which should download shortly. If it doesn't happen automatically, customers can prompt updates by going to chrome://extensions, hitting "Developer Mode", and hitting the "Update" button.
  • Time: Sept. 27, 2024, 9:24 p.m.
    Status: Investigating
    Update: The latest Chrome update may be conflicting with the JumpCloud Password Manager Chrome Extension on certain websites. If you are experiencing performance issues with Chrome, you may need to disable the Password Manager Chrome Extension, use Chrome in incognito mode, or use another browser until we are able to provide a solution for this issue. We are working on a fix and will provide an update as soon as possible.

Updates:

  • Time: Sept. 18, 2024, 1:52 p.m.
    Status: Resolved
    Update: The incident has been resolved. It's possible users may experience slower load times of the Admin Portal temporarily while the team investigates other opportunities around the change Chrome version 129 has introduced.
  • Time: Sept. 18, 2024, 1:30 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 18, 2024, 12:31 p.m.
    Status: Identified
    Update: We have identified the changes in Chrome to cause the issue with loading the Admin Portal and are working on implementing a fix for this.
  • Time: Sept. 18, 2024, 10:32 a.m.
    Status: Investigating
    Update: We are currently investigating an issue with the latest Chrome release of version 129 causing failed logins to the Admin Portal. Firefox, Safari, and other browsers including Mobile App for Admin work successfully at this time. We will update this issue as we know more.

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Frequently Asked Questions - JumpCloud

Is there a JumpCloud outage?
The current status of JumpCloud is: Systems Active
Where can I find the official status page of JumpCloud?
The official status page for JumpCloud is here
How can I get notified if JumpCloud is down or experiencing an outage?
To get notified of any status changes to JumpCloud, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of JumpCloud every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does JumpCloud do?
JumpCloud's directory integrates device and identity management across multiple platforms with cloud-based security features such as SSO, MDM, MFA, and PAM.

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