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Is there an JumpCloud outage?

JumpCloud status: Systems Active

Last checked: 4 minutes ago

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JumpCloud outages and incidents

Outage and incident data over the last 30 days for JumpCloud.

There have been 3 outages or incidents for JumpCloud in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for JumpCloud

Outlogger tracks the status of these components for Xero:

Active Directory Integration Active
Admin Console Active
Agent Active
Android EMM Active
Commands Active
Directory Insights Active
General Access API Active
G Suite Integration Active
JumpCloud GO Active
JumpCloud University Active
LDAP Active
MDM Active
Mobile Admin App: iOS and Android Active
Multi-Tenant Portal (MTP) Active
Office 365 Integration Active
Password Manager Active
Payment and Billing Active
Policy Management Active
RADIUS Active
Remote Assist Active
SCIM Active
Software Management Active
SSO Active
SSO Maintenance
System Insights Active
TOTP / MFA / JumpCloud Protect Active
User Console Active
User Import from CSV Active
Workday Import Active
www.jumpcloud.com Active
Cloudflare CDN/Cache Active
Cloudflare Cloudflare Firewall Active
Security Advisories Active
Security Notifications Active
Email Support Active
jumpcloud.com/support Active
Premium Chat Support Active
Premium Phone Support Active
Component Status
Active Directory Integration Active
Admin Console Active
Agent Active
Android EMM Active
Commands Active
Directory Insights Active
General Access API Active
G Suite Integration Active
JumpCloud GO Active
JumpCloud University Active
LDAP Active
MDM Active
Mobile Admin App: iOS and Android Active
Multi-Tenant Portal (MTP) Active
Office 365 Integration Active
Password Manager Active
Payment and Billing Active
Policy Management Active
RADIUS Active
Remote Assist Active
SCIM Active
Software Management Active
SSO Active
SSO Maintenance
System Insights Active
TOTP / MFA / JumpCloud Protect Active
User Console Active
User Import from CSV Active
Workday Import Active
www.jumpcloud.com Active
Active
Cloudflare CDN/Cache Active
Cloudflare Cloudflare Firewall Active
Active
Security Advisories Active
Security Notifications Active
Active
Email Support Active
jumpcloud.com/support Active
Premium Chat Support Active
Premium Phone Support Active

Latest JumpCloud outages and incidents.

View the latest incidents for JumpCloud and check for official updates:

Updates:

  • Time: Sept. 16, 2024, 9:37 a.m.
    Status: Resolved
    Update: An intermittent connectivity issue with JumpCloud's Console Service for administrator and user login at https://console.jumpcloud.com has been addressed by our CDN vendor. All operations have returned to normal, and the issue is currently considered resolved.
  • Time: Sept. 16, 2024, 7:01 a.m.
    Status: Monitoring
    Update: CloudFlare, our CDN vendor, has applied a fix and the Admin console is fully operational now. We continue to monitor the situation.
  • Time: Sept. 16, 2024, 6:07 a.m.
    Status: Investigating
    Update: We're currently seeing degraded performance or intermittent connectivity issues with JumpCloud's Console Service for administrator and user login at https://console.jumpcloud.com/. Degradation of performance of their CDN at the vendor has been identified to be the cause and we are waiting on updates from the vendor.

Updates:

  • Time: Sept. 11, 2024, 3:04 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 11, 2024, 2:52 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 11, 2024, 2:40 p.m.
    Status: Investigating
    Update: We are currently seeing an increase in error rates on policies. Some customers may see an error "Unable to fetch policies!"

Updates:

  • Time: Aug. 24, 2024, 3:29 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 24, 2024, 3:27 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 24, 2024, 3:21 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Aug. 24, 2024, 3:16 p.m.
    Status: Investigating
    Update: We are investigating an issue with propagation delays between the ADI agent and JumpCloud. We will update this issue when we have more information.

Updates:

  • Time: Aug. 23, 2024, 4:27 p.m.
    Status: Postmortem
    Update: ### **JumpCloud Incident Report** **Date**: 2024-08-23 **Date of Incident**: 2024-08-20 **Description**: RCA for JumpCloud Push Notifications ‌ **Summary:** On August 20th, at 3:46 AM Mountain Time, the APNs certificate attached to the AWS SNS Platform Application for Apple expired, causing Apple devices to fail to receive or acknowledge push notifications. Additionally, new device registrations began failing. Already registered devices could authenticate using the TOTP code in the JumpCloud Protect app. The on-call team was paged, and the engineer started investigating. An internal incident was called at 4:31 AM, and responders from different teams began triaging MFA failures. The team identified the errors from SNS and escalated for additional support at 4:53 AM. At 5:25 AM, the team attempted a manual rotation of the certificate in SNS, but due to access restrictions, IaC configuration was needed. This discovery and limitation delayed the overall recovery window. By 5:59 AM, the Notification Service had uptaken the new APNs certificate, and a rolling restart was initiated. The APNs certificate was updated in the AWS SNS Platform Application by 6:10 AM, and push notifications began working again. ‌ **Root Cause:** The root cause of the incident was the expiration of the APNs certificate. This led to the failure of Apple devices to receive or acknowledge push notifications and the failure of new device registrations. ‌ **Corrective and Preventative Actions:** **Immediate Corrective Actions:** * Manual rotation of the expired APNs certificate in the JumpCloud Notification Service. * Update of the APNs certificate in AWS SNS Platform Application. **Preventative Actions:** * Implement monitoring to alert the team well in advance of certificate expiration dates for SNS Platform Applications. * Review all critical certificates to ensure monitoring coverage. * Automate the certificate renewal process where possible to reduce the risk of human error. * Conduct training sessions for the team on handling certificate expirations and renewals.
  • Time: Aug. 20, 2024, 12:21 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 20, 2024, 12:16 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 20, 2024, 11:30 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Aug. 20, 2024, 11:04 a.m.
    Status: Investigating
    Update: We're currently investigating reports of degraded performance or intermittent connectivity issues with JumpCloud's PUSH Services on iOS.

Updates:

  • Time: Aug. 19, 2024, 5:07 p.m.
    Status: Resolved
    Update: This incident has been resolved and this function available for use.
  • Time: Aug. 16, 2024, 6:59 p.m.
    Status: Identified
    Update: Creation of new Microsoft store applications is currently unavailable due to deprecation of service from Microsoft. Existing Microsoft store applications are unaffected and will continue to install/update. Further, existing JumpCloud managed Microsoft store applications may be edited and/or device associations changes and will continue to work as expected. For new Microsoft store applications, our team is actively working to support an alternative service and expect to have this available ASAP. Thank you for your patience as we work to restore this functionality.
  • Time: Aug. 16, 2024, 5:30 p.m.
    Status: Investigating
    Update: Microsoft is currently experiencing issues with an endpoint used to install and update applications using the Microsoft store app. We are working to regain access, and will update this issue as we know more.

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Frequently Asked Questions - JumpCloud

Is there a JumpCloud outage?
The current status of JumpCloud is: Systems Active
Where can I find the official status page of JumpCloud?
The official status page for JumpCloud is here
How can I get notified if JumpCloud is down or experiencing an outage?
To get notified of any status changes to JumpCloud, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of JumpCloud every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does JumpCloud do?
JumpCloud's directory integrates device and identity management across multiple platforms with cloud-based security features such as SSO, MDM, MFA, and PAM.

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