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Is there an JumpCloud outage?

JumpCloud status: Systems Active

Last checked: 4 minutes ago

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JumpCloud outages and incidents

Outage and incident data over the last 30 days for JumpCloud.

There have been 3 outages or incidents for JumpCloud in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for JumpCloud

Outlogger tracks the status of these components for Xero:

Active Directory Integration Active
Admin Console Active
Agent Active
Android EMM Active
Commands Active
Directory Insights Active
Federation Active
General Access API Active
G Suite Integration Active
JumpCloud GO Active
JumpCloud University Active
LDAP Active
MDM Active
Mobile Admin App: iOS and Android Active
Multi-Tenant Portal (MTP) Active
Office 365 Integration Active
Password Manager Active
Payment and Billing Active
Policy Management Active
RADIUS Active
Remote Assist Active
SCIM Active
Self-Service Account Provisioning (Devices SSAP) Active
Software Management Active
SSO Active
SSO Maintenance
System Insights Active
TOTP / MFA / JumpCloud Protect Active
User Console Active
User Import from CSV Active
Workday Import Active
www.jumpcloud.com Active
Cloudflare CDN/Cache Active
Cloudflare Cloudflare Firewall Active
Security Advisories Active
Security Notifications Active
Email Support Active
jumpcloud.com/support Active
Premium Chat Support Active
Premium Phone Support Active
Component Status
Active Directory Integration Active
Admin Console Active
Agent Active
Android EMM Active
Commands Active
Directory Insights Active
Federation Active
General Access API Active
G Suite Integration Active
JumpCloud GO Active
JumpCloud University Active
LDAP Active
MDM Active
Mobile Admin App: iOS and Android Active
Multi-Tenant Portal (MTP) Active
Office 365 Integration Active
Password Manager Active
Payment and Billing Active
Policy Management Active
RADIUS Active
Remote Assist Active
SCIM Active
Self-Service Account Provisioning (Devices SSAP) Active
Software Management Active
SSO Active
SSO Maintenance
System Insights Active
TOTP / MFA / JumpCloud Protect Active
User Console Active
User Import from CSV Active
Workday Import Active
www.jumpcloud.com Active
Active
Cloudflare CDN/Cache Active
Cloudflare Cloudflare Firewall Active
Active
Security Advisories Active
Security Notifications Active
Active
Email Support Active
jumpcloud.com/support Active
Premium Chat Support Active
Premium Phone Support Active

Latest JumpCloud outages and incidents.

View the latest incidents for JumpCloud and check for official updates:

Updates:

  • Time: June 7, 2024, 1:03 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 7, 2024, 12:35 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 7, 2024, 12:07 p.m.
    Status: Investigating
    Update: We are currently experiencing a delay in reporting the results of policies that have been applied to devices. This is under investigation.

Updates:

  • Time: June 21, 2024, 6:11 p.m.
    Status: Postmortem
    Update: **Date**: 2024-06-21 **Date of Incident**: 2024-06-05 **Description**: RCA for Google Apps Directory Dispatch Delay ‌ **Summary:** At approximately 20:30 MDT on 2024-06-05, JumpCloud received a large ingress of messages in a Google Apps FIFO queue.  By 21:40 MDT on 2024-06-05 this exceeded 20,000 messages causing processing delays for some customers.  At 21:24 on 2024-06-05 an alert fired for this delay, but was incorrectly labeled as a non-production issue, causing it to be misrouted.  At 07:15 MDT on 2024-06-06 the root cause was identified and a diversion queue was constructed where those messages were moved for processing.  The processing delay lasted until approximately 11:30 MDT on 2024-06-06. ‌ **Root Cause:** A contiguous block of messages larger than 50,000 from a single organization was sent to the main Google Apps FIFO queue.  Normally this would initiate a diversion queue construct prior to 20,000 messages, but was missed due to an incorrect alerting change during work in the Google Apps application layer. This FIFO queue is partitioned by organization ID, and once the limit of 20,000 messages is reached, only one message at a time can be processed regardless of the number of available worker threads. ‌ #### **Contributing Factors** * **Monitoring Gaps**: Lack of effective monitoring and alerting for this queue and processing latency. * **Scaling Issues**: Workers were scaled vertically but not timely enough to handle the sudden spike in queue size. * **Delay Building Diversion Queue**: Unforeseen issues requiring manual changes extending the time to completion for the diversion queue. #### **Immediate Actions Taken** 1. **Scaling Up**: Increased the number of worker instances to process the backlog of messages. 2. **Configuration Adjustments**: Reviewed and adjusted the FIFO queue and worker settings for optimal performance. 3. **Diversion Queue**: Diversion queue created for influx of messages. #### **Long-term Corrective Actions** 1. **Automate Message Diversion**: Review and optimize diversion queue policies ensuring rapid queue build. 2. **Monitoring and Alerts**: Review and increase comprehensive monitoring and alerting mechanisms for early detection of queue build-ups and processing delays. 3. **Documentation and Training**: Document the incident and update operational runbooks.
  • Time: June 6, 2024, 6:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 6, 2024, 5:34 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 6, 2024, 3:08 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: June 6, 2024, 12:44 p.m.
    Status: Identified
    Update: We have identified the issue and are working on a solution.
  • Time: June 6, 2024, 11:47 a.m.
    Status: Investigating
    Update: We have received reports that synchronization of user information between JumpCloud and Google Workspace is not occurring as expected. We are investigating these reports.

Updates:

  • Time: June 4, 2024, 5:35 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 4, 2024, 5:27 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 4, 2024, 5:15 p.m.
    Status: Investigating
    Update: We are seeing an increase in error rates on JumpCloud's User Portal which may be causing login issues for some users. We will update this incident as we know more.

Updates:

  • Time: May 29, 2024, 5:28 p.m.
    Status: Resolved
    Update: This issue has been resolved and our Premium Chat Support is fully functional at this time.
  • Time: May 29, 2024, 5:26 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: May 29, 2024, 5:04 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are seeing recovery across our Premium Chat support platform.
  • Time: May 29, 2024, 3:46 p.m.
    Status: Identified
    Update: We have identified an issue with our Premium Chat support platform. Responses in chat will be slow. Customers are encouraged to submit tickets through the administration console. Details on alternate methods can be found in this Help Center article: https://jumpcloud.com/support/contact-jumpcloud-support

Updates:

  • Time: May 7, 2024, 6:09 p.m.
    Status: Resolved
    Update: This issue has been fully resolved. We do not expect any additional interrupts in service.
  • Time: May 7, 2024, 3:29 p.m.
    Status: Identified
    Update: Customers can still reach JumpCloud support via Premium Phone Support or by submitting a case via email or through the admin portal. Details on how to contact support can be found here; https://jumpcloud.com/support/contact-jumpcloud-support
  • Time: May 7, 2024, 3:18 p.m.
    Status: Identified
    Update: We are currently experiencing issues with our Premium Support Chat tool. This is preventing us from replying to chat requests. We are working with the vendor to get this resolved as quickly as possible.

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Frequently Asked Questions - JumpCloud

Is there a JumpCloud outage?
The current status of JumpCloud is: Systems Active
Where can I find the official status page of JumpCloud?
The official status page for JumpCloud is here
How can I get notified if JumpCloud is down or experiencing an outage?
To get notified of any status changes to JumpCloud, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of JumpCloud every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does JumpCloud do?
JumpCloud's directory integrates device and identity management across multiple platforms with cloud-based security features such as SSO, MDM, MFA, and PAM.

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