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Is there an JumpCloud outage?

JumpCloud status: Systems Active

Last checked: 6 minutes ago

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JumpCloud outages and incidents

Outage and incident data over the last 30 days for JumpCloud.

There have been 3 outages or incidents for JumpCloud in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for JumpCloud

Outlogger tracks the status of these components for Xero:

Active Directory Integration Active
Admin Console Active
Agent Active
Android EMM Active
Commands Active
Directory Insights Active
Federation Active
General Access API Active
G Suite Integration Active
JumpCloud GO Active
JumpCloud University Active
LDAP Active
MDM Active
Mobile Admin App: iOS and Android Active
Multi-Tenant Portal (MTP) Active
Office 365 Integration Active
Password Manager Active
Payment and Billing Active
Policy Management Active
RADIUS Active
Remote Assist Active
SCIM Active
Self-Service Account Provisioning (Devices SSAP) Active
Software Management Active
SSO Active
SSO Maintenance
System Insights Active
TOTP / MFA / JumpCloud Protect Active
User Console Active
User Import from CSV Active
Workday Import Active
www.jumpcloud.com Active
Cloudflare CDN/Cache Active
Cloudflare Cloudflare Firewall Active
Security Advisories Active
Security Notifications Active
Email Support Active
jumpcloud.com/support Active
Premium Chat Support Active
Premium Phone Support Active
Component Status
Active Directory Integration Active
Admin Console Active
Agent Active
Android EMM Active
Commands Active
Directory Insights Active
Federation Active
General Access API Active
G Suite Integration Active
JumpCloud GO Active
JumpCloud University Active
LDAP Active
MDM Active
Mobile Admin App: iOS and Android Active
Multi-Tenant Portal (MTP) Active
Office 365 Integration Active
Password Manager Active
Payment and Billing Active
Policy Management Active
RADIUS Active
Remote Assist Active
SCIM Active
Self-Service Account Provisioning (Devices SSAP) Active
Software Management Active
SSO Active
SSO Maintenance
System Insights Active
TOTP / MFA / JumpCloud Protect Active
User Console Active
User Import from CSV Active
Workday Import Active
www.jumpcloud.com Active
Active
Cloudflare CDN/Cache Active
Cloudflare Cloudflare Firewall Active
Active
Security Advisories Active
Security Notifications Active
Active
Email Support Active
jumpcloud.com/support Active
Premium Chat Support Active
Premium Phone Support Active

Latest JumpCloud outages and incidents.

View the latest incidents for JumpCloud and check for official updates:

Updates:

  • Time: March 26, 2024, 7:04 p.m.
    Status: Resolved
    Update: All systems are operational. The backlog of device associations has been worked through and all systems are fully operational.
  • Time: March 26, 2024, 6:38 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 26, 2024, 4:09 p.m.
    Status: Identified
    Update: We have identified a root cause and are currently working on implementing a fix.
  • Time: March 26, 2024, 2:39 p.m.
    Status: Investigating
    Update: We have recently discovered that this issue is also impacting Conditional Access Policies, resulting in users being unable to access Single Sign-On (SSO) apps and the User Portal when Conditional Policies related to Managed Devices are implemented. As a workaround, it is recommended to temporarily remove these policies while the team investigates these issues further.
  • Time: March 26, 2024, 12:28 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: March 26, 2024, 10:27 a.m.
    Status: Investigating
    Update: We're currently encountering an issue with PushMFA that's affecting device logins through this method. Fortunately, the majority of users can utilize TOTP as a viable workaround. Our team is actively investigating the issue to swiftly identify and resolve it. We appreciate your patience and understanding during this time.

Updates:

  • Time: March 12, 2024, 5:24 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 12, 2024, 5:12 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 12, 2024, 4:51 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with users not correctly syncing with JumpCloud's O365 integration. We will update this status as soon as we have more information.

Updates:

  • Time: March 8, 2024, 2:23 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 8, 2024, 1:56 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 8, 2024, 12:50 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: March 8, 2024, 12:31 p.m.
    Status: Investigating
    Update: We're currently investigating high error rates with Password Manager while accessing the Admin console and the failure to load overview details. This will also prevent Admins from being removed (deleted) from the Admin Portal.

Updates:

  • Time: Feb. 28, 2024, 9:10 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 28, 2024, 9:03 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Feb. 28, 2024, 8:07 p.m.
    Status: Investigating
    Update: We are currently investigating reports of inability to toggle Self-Service Account Provisioning (SSAP) from the Device Settings page. We are investigating the cause of the issues currently, and will update the status event once resolved.

Updates:

  • Time: Feb. 23, 2024, 8:02 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 23, 2024, 7:51 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 23, 2024, 7:50 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Feb. 23, 2024, 7:41 p.m.
    Status: Investigating
    Update: We are currently investigating increased error rates with MDM Enrollments. This may also be impacting performance with some other services, which we are also investigating. We will update this issue as we know more.

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Frequently Asked Questions - JumpCloud

Is there a JumpCloud outage?
The current status of JumpCloud is: Systems Active
Where can I find the official status page of JumpCloud?
The official status page for JumpCloud is here
How can I get notified if JumpCloud is down or experiencing an outage?
To get notified of any status changes to JumpCloud, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of JumpCloud every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does JumpCloud do?
JumpCloud's directory integrates device and identity management across multiple platforms with cloud-based security features such as SSO, MDM, MFA, and PAM.

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