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Is there an Kindful outage?

Kindful status: Systems Active

Last checked: 4 minutes ago

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Kindful outages and incidents

Outage and incident data over the last 30 days for Kindful.

There have been 2 outages or incidents for Kindful in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Kindful

Outlogger tracks the status of these components for Xero:

Acknowledgements Active
API Active
Classy Active
Constant Contact Active
Contact Merging Active
CRM Active
Crowdrise Active
Emma Active
Fundraising Tools Active
Google Cloud Platform Google Compute Engine Active
Heroku Active
MailChimp Active
Metrics Active
NCOA Active
QuickBooks Desktop Active
QuickBooks Online Active
Stripe API Active
Component Status
Acknowledgements Active
API Active
Classy Active
Constant Contact Active
Contact Merging Active
CRM Active
Crowdrise Active
Emma Active
Fundraising Tools Active
Google Cloud Platform Google Compute Engine Active
Heroku Active
MailChimp Active
Metrics Active
NCOA Active
QuickBooks Desktop Active
QuickBooks Online Active
Stripe API Active

Latest Kindful outages and incidents.

View the latest incidents for Kindful and check for official updates:

Updates:

  • Time: Oct. 9, 2024, 9:41 p.m.
    Status: Resolved
    Update: At this time, CRA receipts that were unsuccessfully downloaded between Wednesday, October 2nd, and Tuesday, October 8th should be available for download. This incident is now resolved. We apologize for any inconvenience this issue may have caused. If you continue to have any issues with downloading CRA receipts, please reach out to support@kindful.com.
  • Time: Oct. 9, 2024, 5:57 p.m.
    Status: Monitoring
    Update: We have now implemented a fix for the issues with CRA receipts not downloading properly. At this time, we are monitoring to ensure that CRA receipts can be downloaded successfully moving forward. We are also currently working on remediation for any CRA receipts that were unsuccessfully downloaded between Wednesday, October 2nd, and Tuesday, October 8th. Those receipts should be available for download shortly. We apologize for any inconvenience this issue may have caused and appreciate your patience as we work toward a full resolution.
  • Time: Oct. 8, 2024, 9:32 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue. We will provide another update tomorrow morning.
  • Time: Oct. 8, 2024, 8:16 p.m.
    Status: Identified
    Update: We've identified the cause of the problem with some CRA receipts not downloading. We're actively working on a solution and will provide further updates here as they become available.
  • Time: Oct. 8, 2024, 4:52 p.m.
    Status: Investigating
    Update: We're still looking into why some CRA receipts aren't downloading properly. We'll share updates here as soon as we have more information.
  • Time: Oct. 8, 2024, 3:08 p.m.
    Status: Investigating
    Update: We are currently investigating an issue for Canadian organizations regarding the ability to download receipts for the Canada Revenue Agency. We are working to reach a full resolution as soon as possible and will continue to post updates here.

Updates:

  • Time: Oct. 1, 2024, 9:21 p.m.
    Status: Resolved
    Update: At this time, a fix has been implemented for this issue. Organizations using Authorize.net as their payment processor should now be able to take donations from donors using new cards again. We apologize for any inconvenience this issue may have caused and appreciate your patience as we worked toward a full resolution.
  • Time: Oct. 1, 2024, 9:04 p.m.
    Status: Identified
    Update: We are continuing to work to restore service and fully resolve this issue as quickly as possible. We will provide another update here in 15 minutes.
  • Time: Oct. 1, 2024, 8:37 p.m.
    Status: Identified
    Update: We are continuing to work to restore service and fully resolve this issue as quickly as possible. We will provide another update here in 15 minutes.
  • Time: Oct. 1, 2024, 8:13 p.m.
    Status: Identified
    Update: We are continuing to work to restore service and fully resolve this issue as quickly as possible. We will provide another update here in 15 minutes.
  • Time: Oct. 1, 2024, 7:54 p.m.
    Status: Identified
    Update: We have now identified the cause for the issues with using new cards to donate via Authorize.net. At this time, we are working to resolve an unexpected action taken by one of our third-party payment processors to resume full functionality as soon as possible. We will post another update here in 15 minutes.
  • Time: Oct. 1, 2024, 7:30 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue and will provide another update here in 15 minutes.
  • Time: Oct. 1, 2024, 7:15 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue and will provide another update here in 15 minutes.
  • Time: Oct. 1, 2024, 7 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue and will provide another update here in 15 minutes.
  • Time: Oct. 1, 2024, 6:46 p.m.
    Status: Investigating
    Update: We are still continuing to investigate this issue and will provide another update here in 15 minutes.
  • Time: Oct. 1, 2024, 6:30 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue and will provide another update here in 15 minutes.
  • Time: Oct. 1, 2024, 6:15 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue and will provide another update here in 15 minutes.
  • Time: Oct. 1, 2024, 5:55 p.m.
    Status: Investigating
    Update: We have identified an issue affecting donors who are attempting to use new cards to donate to organizations that utilize Authorize.net as their payment processor. Our team is currently working to resolve this issue and we apologize for any inconvenience it may cause. Please note that donors who are logged in can still donate using previously used cards, and recurring donations are continuing to process. We will provide another update here in 15 minutes.

Updates:

  • Time: Sept. 13, 2024, 7:34 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 13, 2024, 5:58 p.m.
    Status: Monitoring
    Update: We've implemented a fix for the page loading issue that affected groups and contacts. We're closely monitoring the results to ensure everything is working correctly. If you continue to have problems, please reach out to our customer support team. We apologize for any inconvenience this may have caused.
  • Time: Sept. 13, 2024, 5:37 p.m.
    Status: Identified
    Update: We have identified the issue and are actively working on resolving the problem. If you're experiencing trouble loading any pages, please try refreshing your browser. We will continue to post updates as we work toward the solution.
  • Time: Sept. 13, 2024, 4:38 p.m.
    Status: Investigating
    Update: We're continuing our investigation regarding the issue affecting the Group page and also the Contacts page. If you're experiencing trouble loading these pages, please try refreshing your browser. We appreciate your patience as we work to resolve this.
  • Time: Sept. 13, 2024, 4:05 p.m.
    Status: Investigating
    Update: We have received reports that some customers are unable to view the Groups page. Our engineering team is actively working to resolve this issue. We apologize for any inconvenience and appreciate your patience as we work to restore normal functionality.

Updates:

  • Time: Aug. 16, 2024, 7:54 p.m.
    Status: Postmortem
    Update: ## Kindful Fundraising Tool Service Outage August 13th, 2024 ### Overview and Timeline On August 13th at 8:00 pm EDT, the Kindful Fundraising Tool experienced an infrastructure-level issue that impacted customers’ ability to use KFT and utilize the Kindful API.  Our engineering operations team planned a window for updating the SSL certificate without the correct time zone considerations resulting in a gap in certification. The team identified the impact and started addressing the root issue at 9:13 pm EDT. The SSL certificate did not propagate to systems at the correct time leading to customer browser TLS issues. During the incident, customers attempting to utilize KFT via the web experienced a message noting a connection error. Kindful API calls failed on the request.  By 9:25 pm EDT, the underlying SSL certificate was properly propagated to all infrastructure systems and restored service. The team continued monitoring to ensure new requests were successfully received and processed.  Bloomerang utilizes monitoring tools to help detect system errors and outages before customer impact.  It was later discovered that internal alerting procedures had failed to properly notify the engineering team responsible for Kindful services preventing more expedited identification and remediation.  ### Root Cause\(s\) **An updated SSL certificate utilized in Kindful systems did not propagate to all systems preventing infrastructure from properly functioning.**   ### Action Item\(s\)
  • Time: Aug. 14, 2024, 1:37 a.m.
    Status: Resolved
    Update: Kindful experienced a service outage on 8/13 between 8 PM and 9:25 PM EDT impacting all users attempting to use the CRM and the API within this time frame. We have implemented a fix and all services are restored. We apologize for any inconvenience and do not expect any further interruptions.

Updates:

  • Time: Aug. 6, 2024, 3:37 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 2, 2024, 2:16 p.m.
    Status: Monitoring
    Update: We have implemented a fix for the issue causing Kindful admin pages to not load for some users. We are actively monitoring the situation to ensure that no further problems arise.
  • Time: Aug. 2, 2024, 1:52 p.m.
    Status: Investigating
    Update: We're aware of an issue preventing Kindful admin pages from loading for some users. Our engineering team is actively working to resolve this. If you encounter this problem, please try refreshing the page. We apologize for any inconvenience and appreciate your patience as we work to restore normal functionality.

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Frequently Asked Questions - Kindful

Is there a Kindful outage?
The current status of Kindful is: Systems Active
Where can I find the official status page of Kindful?
The official status page for Kindful is here
How can I get notified if Kindful is down or experiencing an outage?
To get notified of any status changes to Kindful, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Kindful every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Kindful do?
Kindful is a CRM system that seamlessly integrates with existing nonprofit software to help build relationships with donors.

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