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Is there an KnowBe4 outage?

KnowBe4 status: Systems Active

Last checked: 7 minutes ago

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KnowBe4 outages and incidents

Outage and incident data over the last 30 days for KnowBe4.

There have been 6 outages or incidents for KnowBe4 in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for KnowBe4

Outlogger tracks the status of these components for Xero:

Free Tools Active
KnowBe4.com Active
KnowBe4 Community Active
Phish Alert Button Active
Support.KnowBe4.com Active
Console Active
Account Settings Active
Account Settings Active
API Active
Audit Log Active
Console Active
Email Delivery Active
Learner Experience (LX) Active
ModStore Active
Phishing Active
PIQ Active
Reporting Active
Training Active
User Provisioning Active
Console Active
Inbox Active
Integrations Active
Notification Service Active
PhishML Active
PhishRIP Active
Rooms Active
Webhooks Active
Coaching Delivery Active
Console Active
Real-Time Coaching Campaigns Active
Security Vendor Integration Service Active
User Mapping Engine Active
Component Status
Free Tools Active
KnowBe4.com Active
KnowBe4 Community Active
Phish Alert Button Active
Support.KnowBe4.com Active
Active
Console Active
Active
Account Settings Active
Account Settings Active
API Active
Audit Log Active
Console Active
Email Delivery Active
Learner Experience (LX) Active
ModStore Active
Phishing Active
PIQ Active
Reporting Active
Training Active
User Provisioning Active
Active
Console Active
Inbox Active
Integrations Active
Notification Service Active
PhishML Active
PhishRIP Active
Rooms Active
Webhooks Active
Active
Coaching Delivery Active
Console Active
Real-Time Coaching Campaigns Active
Security Vendor Integration Service Active
User Mapping Engine Active

Latest KnowBe4 outages and incidents.

View the latest incidents for KnowBe4 and check for official updates:

Updates:

  • Time: Oct. 25, 2023, 5:58 p.m.
    Status: Postmortem
    Update: On Monday, 10/16/2023, from approximately 8:30 a.m. until 9:40 a.m. \(UTC\), some users experienced login issues and degraded performance in their KMSAT consoles. This incident was caused by higher-than-expected traffic on the database. Once we adjusted our database resources, KMSAT was able to return to normal performance by 9:40 a.m. \(UTC\). To prevent this type of issue in the future, we are making adjustments to our database resource settings. No data loss occurred as a result of this issue.
  • Time: Oct. 18, 2023, 5:02 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 17, 2023, 7:25 p.m.
    Status: Investigating
    Update: We are continuing to investigate the login issues and degraded performance that some users are experiencing in their KMSAT consoles. We will update the page when we have more information.
  • Time: Oct. 16, 2023, 11:26 a.m.
    Status: Investigating
    Update: We have received reports that some users are experiencing login issues and degraded performance in their KMSAT consoles. We are investigating this issue and will update the page when we have more information.

Updates:

  • Time: Oct. 10, 2023, 8:21 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 10, 2023, 7:07 p.m.
    Status: Monitoring
    Update: We’ve implemented a fix for the degraded performance that some users experienced in their PhishER platforms and we’re monitoring the results to make sure no further issues occur.
  • Time: Oct. 10, 2023, 3:22 p.m.
    Status: Identified
    Update: We've identified the cause of the degraded performance that some users are experiencing in the PhishER platform and are working on implementing a fix. We'll continue to post on our status page with any new information or updates.
  • Time: Oct. 10, 2023, 1:40 p.m.
    Status: Investigating
    Update: We have received reports that some users are experiencing degraded performance in their PhishER platforms. We are investigating this issue and will update the page when we have more information.

Updates:

  • Time: Oct. 13, 2023, 7:19 p.m.
    Status: Postmortem
    Update: On Monday, 10/9/2023, from approximately 8:23 a.m. until 4:40 p.m. \(UTC\), some users on the EU instance of KMSAT experienced degraded performance in their consoles. This incident was caused by a background job that led to high database CPU usage. Once we paused the background job and deployed a fix, KMSAT was able to return to normal performance by 4:40 p.m. \(UTC\). To prevent this type of issue in the future, we are making improvements to our internal processes. No data loss occurred as a result of this issue.
  • Time: Oct. 9, 2023, 7:03 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 9, 2023, 6:11 p.m.
    Status: Monitoring
    Update: We’ve implemented a fix for the degraded performance and we’re monitoring the results to make sure no further issues occur.
  • Time: Oct. 9, 2023, 11:31 a.m.
    Status: Investigating
    Update: We have received reports that some users are experiencing degraded performance in their KMSAT consoles. We are investigating this issue and will update the page when we have more information.

Updates:

  • Time: Oct. 5, 2023, 5:53 p.m.
    Status: Postmortem
    Update: On Monday, 10/2/2023, some users on the EU and US instances of KMSAT experienced degraded performance in their consoles. These console issues happened from approximately 8:45 a.m. until 10:15 a.m. \(UTC\) for EU instances and 1:30 p.m. to 1:56 p.m. \(UTC\) for US instances. This incident was caused by a large number of requests due to high traffic. We quickly implemented additional resources to handle these requests and paused some nonessential services. Once this issue was resolved, all KMSAT instances returned to normal performance. Then, we resumed the nonessential services gradually until all services could return to normal functionality by 9:00 p.m. \(UTC\). To prevent this type of issue in the future, we are implementing additional improvements to handle high traffic more efficiently. No data loss occurred as a result of this issue.
  • Time: Oct. 4, 2023, 1:54 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 2, 2023, 9:14 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 2, 2023, 6:08 p.m.
    Status: Identified
    Update: We’ve identified the cause of the degraded performance that some users are experiencing in the KMSAT console and are continuing to work on implementing a fix. We'll continue to post on our status page with any new information or updates.
  • Time: Oct. 2, 2023, 2:12 p.m.
    Status: Identified
    Update: We’ve identified the cause of the degraded performance that some users are experiencing in the KMSAT console and are working on implementing a fix. We'll continue to post on our status page with any new information or updates.
  • Time: Oct. 2, 2023, 2:06 p.m.
    Status: Investigating
    Update: We have received reports that some users are experiencing degraded performance in their KMSAT consoles. We are investigating this issue and will update the page when we have more information.

Updates:

  • Time: Sept. 12, 2023, 7:57 p.m.
    Status: Postmortem
    Update: On Friday, 9/8/2023, from approximately 1:45 p.m. until 2:45 p.m. \(UTC\), some users experienced issues when accessing their training in the Learner Experience \(LX\). This incident was caused by a backend update that prevented some KMSAT queries from processing. Once the update was reverted, KMSAT was able to return to normal performance by 2:45 p.m. \(UTC\). To prevent this type of issue in the future, we are making improvements to our process for similar backend updates. No data loss occurred as a result of this issue.
  • Time: Sept. 8, 2023, 5:02 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 8, 2023, 2:58 p.m.
    Status: Monitoring
    Update: We’ve implemented a fix for the issue some users experienced accessing their training in the Learner Experience. We're monitoring the results to make sure no further issues occur.
  • Time: Sept. 8, 2023, 2:37 p.m.
    Status: Investigating
    Update: We have received reports that some users are experiencing issues accessing their training in the Learner Experience. We are investigating this issue and will update this page when we have more information.

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Frequently Asked Questions - KnowBe4

Is there a KnowBe4 outage?
The current status of KnowBe4 is: Systems Active
Where can I find the official status page of KnowBe4?
The official status page for KnowBe4 is here
How can I get notified if KnowBe4 is down or experiencing an outage?
To get notified of any status changes to KnowBe4, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of KnowBe4 every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does KnowBe4 do?
KnowBe4 offers Security Awareness Training to address IT security challenges such as social engineering, spear phishing, and ransomware attacks.

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