Is there an KnowBe4 outage?
KnowBe4 status: Systems Active
Last checked: 7 minutes ago
Get notified about any outages, downtime or incidents for KnowBe4 and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 7 minutes ago
Get notified about any outages, downtime or incidents for KnowBe4 and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for KnowBe4.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Free Tools | Active |
| KnowBe4.com | Active |
| KnowBe4 Community | Active |
| Phish Alert Button | Active |
| Support.KnowBe4.com | Active |
| KCM GRC | Active |
| Console | Active |
| KnowBe4 Security Awareness Training (KSAT) | Active |
| Account Settings | Active |
| Account Settings | Active |
| API | Active |
| Audit Log | Active |
| Console | Active |
| Email Delivery | Active |
| Learner Experience (LX) | Active |
| ModStore | Active |
| Phishing | Active |
| PIQ | Active |
| Reporting | Active |
| Training | Active |
| User Provisioning | Active |
| PhishER | Active |
| Console | Active |
| Inbox | Active |
| Integrations | Active |
| Notification Service | Active |
| PhishML | Active |
| PhishRIP | Active |
| Rooms | Active |
| Webhooks | Active |
| SecurityCoach | Active |
| Coaching Delivery | Active |
| Console | Active |
| Real-Time Coaching Campaigns | Active |
| Security Vendor Integration Service | Active |
| User Mapping Engine | Active |
View the latest incidents for KnowBe4 and check for official updates:
Description: On Friday, 8/4/2023, from approximately 5:46 p.m. until 6:36 p.m. \(UTC\), some users experienced issues with viewing reports in the KMSAT Download Center. This incident was caused by a code change that impacted some users’ access to reports in the Download Center. Once the code change was reverted, KMSAT was able to return to normal performance by 6:36 p.m. \(UTC\). To prevent this type of issue in the future, we are adding more testing to our workflow. No data loss occurred as a result of this issue.
Status: Postmortem
Impact: Minor | Started At: Aug. 4, 2023, 6:17 p.m.
Description: On Thursday, 8/3/2023, from approximately 12:39 p.m. until 5:16 p.m. \(UTC\), some users experienced issues with user provisioning syncs in their KMSAT consoles. This incident was caused by a backend upgrade that did not update all the dependent code, which impacted user provisioning. Once the code was updated, KMSAT was able to return to normal performance by 5:16 p.m. \(UTC\). To prevent this type of issue in the future, we are adding more research and testing to our workflow. No data loss occurred as a result of this issue.
Status: Postmortem
Impact: Minor | Started At: Aug. 3, 2023, 2:05 p.m.
Description: On Thursday, 7/27/2023, from approximately 3:40 p.m. to 4:02 p.m. \(UTC\), some users experienced intermittent access issues with their KMSAT consoles. This incident was caused by a database update that used more resources than expected. Once the update was reverted, KMSAT was able to return to normal performance by 4:02 p.m. \(UTC\). To prevent this type of issue in the future, we will run additional tests before updating the database. No data loss occurred as a result of this issue.
Status: Postmortem
Impact: Minor | Started At: July 27, 2023, 3:54 p.m.
Description: On Wednesday, 7/26/2023, from approximately 4:41 p.m. \(UTC\) until Thursday, 8/3/2023, at approximately 12:30 a.m. \(UTC\), some KMSAT admins experienced issues downloading reports as CSV files. This incident was caused by a large number of report download requests, which led to query delays. Once a large request was removed, KMSAT was able to return to normal performance by Thursday, 8/3/2023, at 12:30 a.m. \(UTC\). To prevent this type of issue in the future, we made a backend change to reduce the amount of time needed for report download requests. We are also planning additional infrastructure changes. No data loss occurred as a result of this issue.
Status: Postmortem
Impact: Minor | Started At: July 26, 2023, 10:59 p.m.
Description: On Wednesday, 7/19/2023, from approximately 7:53 p.m. until Thursday, 7/20/2023, at 5:00 p.m. \(UTC\), we temporarily disabled the Merge Users tool in the KMSAT console due to degraded performance. No data loss occurred as a result of this issue.
Status: Postmortem
Impact: Minor | Started At: July 19, 2023, 7:58 p.m.
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