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Is there an KnowBe4 outage?

KnowBe4 status: Systems Active

Last checked: 3 minutes ago

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KnowBe4 outages and incidents

Outage and incident data over the last 30 days for KnowBe4.

There have been 6 outages or incidents for KnowBe4 in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for KnowBe4

Outlogger tracks the status of these components for Xero:

Free Tools Active
KnowBe4.com Active
KnowBe4 Community Active
Phish Alert Button Active
Support.KnowBe4.com Active
Console Active
Account Settings Active
Account Settings Active
API Active
Audit Log Active
Console Active
Email Delivery Active
Learner Experience (LX) Active
ModStore Active
Phishing Active
PIQ Active
Reporting Active
Training Active
User Provisioning Active
Console Active
Inbox Active
Integrations Active
Notification Service Active
PhishML Active
PhishRIP Active
Rooms Active
Webhooks Active
Coaching Delivery Active
Console Active
Real-Time Coaching Campaigns Active
Security Vendor Integration Service Active
User Mapping Engine Active
Component Status
Free Tools Active
KnowBe4.com Active
KnowBe4 Community Active
Phish Alert Button Active
Support.KnowBe4.com Active
Active
Console Active
Active
Account Settings Active
Account Settings Active
API Active
Audit Log Active
Console Active
Email Delivery Active
Learner Experience (LX) Active
ModStore Active
Phishing Active
PIQ Active
Reporting Active
Training Active
User Provisioning Active
Active
Console Active
Inbox Active
Integrations Active
Notification Service Active
PhishML Active
PhishRIP Active
Rooms Active
Webhooks Active
Active
Coaching Delivery Active
Console Active
Real-Time Coaching Campaigns Active
Security Vendor Integration Service Active
User Mapping Engine Active

Latest KnowBe4 outages and incidents.

View the latest incidents for KnowBe4 and check for official updates:

Updates:

  • Time: Aug. 16, 2023, 6:45 p.m.
    Status: Postmortem
    Update: On Tuesday, 7/18/2023, from approximately 1:00 p.m. until Wednesday, 7/19/2023, at 8:00 p.m. \(UTC\), some users experienced delays with their KMSAT phishing campaigns, training campaigns, and training progress updates. This incident was caused by a backend update that increased the load on the database. As a result, some phishing campaigns, training campaigns, and training progress updates were delayed. Once we reduced the load, KMSAT was able to return to normal performance by Wednesday, 7/19/2023, at 8:00 p.m. \(UTC\). To prevent this type of issue in the future, we made updates to optimize our database processes. No data loss occurred as a result of this issue.
  • Time: July 24, 2023, 3:38 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 21, 2023, 12:55 p.m.
    Status: Monitoring
    Update: We’ve implemented a fix for the degraded performance some users were experiencing in their KMSAT consoles, including phishing and training campaigns. We're monitoring the results to make sure no further issues occur.
  • Time: July 19, 2023, 6:20 p.m.
    Status: Identified
    Update: We have received reports that some users are experiencing degraded performance in their KMSAT consoles, including phishing and training campaigns. We've identified a cause of the issues and are working on implementing a fix. We'll continue to post on our status page with any new information or updates.
  • Time: July 19, 2023, 6:01 p.m.
    Status: Identified
    Update: We've identified a cause of the issues some users are experiencing with their training and phishing campaigns, and are working on implementing a fix. We'll continue to post on our status page with any new information or updates.
  • Time: July 19, 2023, 2:04 p.m.
    Status: Identified
    Update: We've identified a cause of the issues some users are experiencing with their training, and are working on implementing a fix. We'll continue to post on our status page with any new information or updates.
  • Time: July 18, 2023, 9:26 p.m.
    Status: Monitoring
    Update: We’ve implemented a fix for the issues some users were experiencing with their training. We’re monitoring the results to make sure no further issues occur.
  • Time: July 18, 2023, 7:38 p.m.
    Status: Investigating
    Update: We have received reports that some users are experiencing issues with their training. We are investigating this issue and will update this page when we have more information.

Updates:

  • Time: July 28, 2023, 6:52 p.m.
    Status: Postmortem
    Update: On Thursday, 7/13/2023, from approximately 1:36 p.m. to 4:40 p.m. \(UTC\), some users experienced intermittent access issues with their KMSAT consoles. This incident was caused by an internal database issue that resulted in delays and prevented some jobs from processing. Once the issue was fixed, KMSAT was able to return to normal performance by 4:40 p.m. \(UTC\). To prevent this type of issue in the future, we are making adjustments to our internal database. No data loss occurred as a result of this issue.
  • Time: July 14, 2023, 2:11 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 13, 2023, 5:52 p.m.
    Status: Monitoring
    Update: We’ve implemented a fix for the issue causing users to experience loading issues with their KMSAT consoles. We’re monitoring the results to make sure no further issues occur.
  • Time: July 13, 2023, 4:20 p.m.
    Status: Identified
    Update: We've identified the cause of the loading issues some users are experiencing with their KMSAT consoles and are working on implementing a fix. We'll continue to post on our status page with any new information or updates.
  • Time: July 13, 2023, 3:43 p.m.
    Status: Investigating
    Update: We have received reports that some users are experiencing loading issues with their KMSAT consoles. We are investigating this issue and will update this page when we have more information.

Updates:

  • Time: June 27, 2023, 3:36 p.m.
    Status: Postmortem
    Update: On Tuesday, 6/13/2023, from approximately 6:58 p.m. to 9:45 p.m. \(UTC\), all of KnowBe4's products on the US instance experienced job processing delays. This incident was caused by a third-party service outage that affected multiple organizations in the eastern region of the United States. Once the third-party service was restored, KnowBe4's products were able to resume job processing by 9:45 p.m. \(UTC\) and return to normal performance by 10:40 p.m. \(UTC\). To help prevent similar issues, we will continue to improve our software and reduce recovery times after third-party outages. No data loss occurred as a result of this issue.
  • Time: June 14, 2023, 3:47 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 13, 2023, 11:11 p.m.
    Status: Monitoring
    Update: A fix has been implemented and most workloads are returning to normal performance. We are continuing to monitor all systems and we will continue to post on our status page with any new information or updates.
  • Time: June 13, 2023, 7:32 p.m.
    Status: Identified
    Update: We’ve identified the cause of the increased error rates and latencies across all KnowBe4 products. We are working on implementing a fix, and we’ll continue to post on our status page with any new information or updates.

Updates:

  • Time: June 12, 2023, 1:29 p.m.
    Status: Postmortem
    Update: On Monday, 6/5/2023, some PhishRIP queries were delayed. This incident was caused by an issue with a third-party integration that prevented queries from processing. Once the third party resolved the issue, PhishRIP was able to return to normal performance. No data loss occurred as a result of this issue.
  • Time: June 6, 2023, 3:50 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 5, 2023, 6:29 p.m.
    Status: Monitoring
    Update: A fix has been implemented for the delayed PhishRIP queries and we’re monitoring the results to make sure no further issues occur.
  • Time: June 5, 2023, 3:39 p.m.
    Status: Identified
    Update: We have received reports that some users are experiencing delayed PhishRIP queries. We have identified the cause of this issue and will update this page when we have more information.

Updates:

  • Time: May 24, 2023, 11:05 a.m.
    Status: Postmortem
    Update: On Thursday, 5/18/2023, from approximately 1:35 p.m. until 2:09 p.m. \(UTC\), some users experienced issues loading their KMSAT consoles. This incident was caused by a database update that occurred while an application was still accessing queries from the database. As a result, the queries were backed up and some pages were unable to load. Once we stopped the queries and completed the database update, KMSAT was able to return to normal performance by 2:09 p.m. \(UTC\). To prevent this type of issue in the future, we are adjusting our processes to better handle database updates during increased activity. No data loss occurred as a result of this issue.
  • Time: May 18, 2023, 2:46 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 18, 2023, 2:15 p.m.
    Status: Monitoring
    Update: We’ve implemented a fix for the issue causing users to experience loading issues with their KMSAT consoles. We’re monitoring the results to make sure no further issues occur.
  • Time: May 18, 2023, 2:03 p.m.
    Status: Investigating
    Update: We have received reports that some users are experiencing loading issues with their KMSAT consoles. We are investigating this issue and will update this page when we have more information.

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Frequently Asked Questions - KnowBe4

Is there a KnowBe4 outage?
The current status of KnowBe4 is: Systems Active
Where can I find the official status page of KnowBe4?
The official status page for KnowBe4 is here
How can I get notified if KnowBe4 is down or experiencing an outage?
To get notified of any status changes to KnowBe4, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of KnowBe4 every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does KnowBe4 do?
KnowBe4 offers Security Awareness Training to address IT security challenges such as social engineering, spear phishing, and ransomware attacks.

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