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Is there an Kustomer outage?

Kustomer status: Systems Active

Last checked: 6 minutes ago

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Kustomer outages and incidents

Outage and incident data over the last 30 days for Kustomer.

There have been 3 outages or incidents for Kustomer in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Kustomer

Outlogger tracks the status of these components for Xero:

Regional Incident Active
Analytics Active
API Active
Bulk Jobs Active
Channel - Chat Active
Channel - Email Active
Channel - Facebook Active
Channel - Instagram Active
Channel - SMS Active
Channel - Twitter Active
Channel - WhatsApp Active
CSAT Active
Events / Audit Log Active
Exports Active
Knowledge base Active
Kustomer Voice Active
Notifications Active
Registration Active
Search Active
Tracking Active
Web Client Active
Web/Email/Form Hooks Active
Workflow Active
Analytics Active
API Active
Bulk Jobs Active
Channel - Chat Active
Channel - Email Active
Channel - Facebook Active
Channel - Instagram Active
Channel - SMS Active
Channel - Twitter Active
Channel - WhatsApp Active
CSAT Active
Events / Audit Log Active
Exports Active
Knowledge base Active
Kustomer Voice Active
Notifications Active
Registration Active
Search Active
Tracking Active
Web Client Active
Web/Email/Form Hooks Active
Workflow Active
OpenAI Active
PubNub Active
Component Status
Regional Incident Active
Active
Analytics Active
API Active
Bulk Jobs Active
Channel - Chat Active
Channel - Email Active
Channel - Facebook Active
Channel - Instagram Active
Channel - SMS Active
Channel - Twitter Active
Channel - WhatsApp Active
CSAT Active
Events / Audit Log Active
Exports Active
Knowledge base Active
Kustomer Voice Active
Notifications Active
Registration Active
Search Active
Tracking Active
Web Client Active
Web/Email/Form Hooks Active
Workflow Active
Active
Analytics Active
API Active
Bulk Jobs Active
Channel - Chat Active
Channel - Email Active
Channel - Facebook Active
Channel - Instagram Active
Channel - SMS Active
Channel - Twitter Active
Channel - WhatsApp Active
CSAT Active
Events / Audit Log Active
Exports Active
Knowledge base Active
Kustomer Voice Active
Notifications Active
Registration Active
Search Active
Tracking Active
Web Client Active
Web/Email/Form Hooks Active
Workflow Active
Active
OpenAI Active
PubNub Active

Latest Kustomer outages and incidents.

View the latest incidents for Kustomer and check for official updates:

Updates:

  • Time: March 13, 2024, 10:11 p.m.
    Status: Resolved
    Update: Kustomer has resolved an event affecting Customer Assist AI Response and Agent Suggested Response features on Prod1. After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at [email protected] if you have additional questions or concerns.
  • Time: March 13, 2024, 8:11 p.m.
    Status: Monitoring
    Update: After careful monitoring, our team has determined that the AI service is now fully functional, and our engineering team is redriving articles for a small number of customers. During this redriving period some recently updated articles may not appear in AI responses. Please reach out to Kustomer support at [email protected] if you have additional questions or concerns.
  • Time: March 13, 2024, 7:27 p.m.
    Status: Monitoring
    Update: Kustomer is continuing work on addressing the event affecting Customer Assist AI Response and Agent Suggested Responses features on Prod1 that caused those features to not be usable. The issue has stabilized and our team is currently working to backfill the affected articles used for responses to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.
  • Time: March 13, 2024, 6:55 p.m.
    Status: Monitoring
    Update: Kustomer has implemented an update to address an event affecting Customer Assist AI Response and Agent Suggested Responses features on Prod1 that caused those features to not be usable. Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.
  • Time: March 13, 2024, 6:37 p.m.
    Status: Identified
    Update: Kustomer is aware of an event affecting Customer Assist AI Response and Agent Suggested Responses features on Prod1. These features are not currently able to provide suggested answers. Our team has identified the issue and is working to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.

Updates:

  • Time: March 13, 2024, 10:11 p.m.
    Status: Resolved
    Update: Kustomer has resolved an event affecting Customer Assist AI Response and Agent Suggested Response features on Prod1. After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at [email protected] if you have additional questions or concerns.
  • Time: March 13, 2024, 8:11 p.m.
    Status: Monitoring
    Update: After careful monitoring, our team has determined that the AI service is now fully functional, and our engineering team is redriving articles for a small number of customers. During this redriving period some recently updated articles may not appear in AI responses. Please reach out to Kustomer support at [email protected] if you have additional questions or concerns.
  • Time: March 13, 2024, 7:27 p.m.
    Status: Monitoring
    Update: Kustomer is continuing work on addressing the event affecting Customer Assist AI Response and Agent Suggested Responses features on Prod1 that caused those features to not be usable. The issue has stabilized and our team is currently working to backfill the affected articles used for responses to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.
  • Time: March 13, 2024, 6:55 p.m.
    Status: Monitoring
    Update: Kustomer has implemented an update to address an event affecting Customer Assist AI Response and Agent Suggested Responses features on Prod1 that caused those features to not be usable. Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.
  • Time: March 13, 2024, 6:37 p.m.
    Status: Identified
    Update: Kustomer is aware of an event affecting Customer Assist AI Response and Agent Suggested Responses features on Prod1. These features are not currently able to provide suggested answers. Our team has identified the issue and is working to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.

Updates:

  • Time: March 5, 2024, 7:30 p.m.
    Status: Resolved
    Update: Kustomer has been notified that the third Party vendor Meta has resolved an event affecting Business Messaging services. After careful monitoring, our team has found that all affected areas are fully restored. Please reach out to support if you have additional questions or concerns.
  • Time: March 5, 2024, 4:17 p.m.
    Status: Monitoring
    Update: Kustomer is aware of an event reported by third party vendor Meta affecting Business Messaging services within the platform. Our team will continue to monitor the status with Meta. To follow along a link to their status page is here: https://metastatus.com/. Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns.
  • Time: March 5, 2024, 4:16 p.m.
    Status: Investigating
    Update: Kustomer is aware of an event reported by third party vendor Meta affecting Business Messaging services within the platform. Our team will continue to monitor the status with Meta. To follow along a link to their status page is here: https://metastatus.com/. Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns.

Updates:

  • Time: March 5, 2024, 7:30 p.m.
    Status: Resolved
    Update: Kustomer has been notified that the third Party vendor Meta has resolved an event affecting Business Messaging services. After careful monitoring, our team has found that all affected areas are fully restored. Please reach out to support if you have additional questions or concerns.
  • Time: March 5, 2024, 4:17 p.m.
    Status: Monitoring
    Update: Kustomer is aware of an event reported by third party vendor Meta affecting Business Messaging services within the platform. Our team will continue to monitor the status with Meta. To follow along a link to their status page is here: https://metastatus.com/. Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns.
  • Time: March 5, 2024, 4:16 p.m.
    Status: Investigating
    Update: Kustomer is aware of an event reported by third party vendor Meta affecting Business Messaging services within the platform. Our team will continue to monitor the status with Meta. To follow along a link to their status page is here: https://metastatus.com/. Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns.

Updates:

  • Time: March 1, 2024, 5:47 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 1, 2024, 5:23 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 1, 2024, 4:04 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: March 1, 2024, 3:22 p.m.
    Status: Investigating
    Update: Kustomer is aware of an event affecting Facebook pages in the Facebook section of some client instances that may cause pages connected to an integrated account not appearing. Not all customers will be affected by this issue. Please expect further half-hourly updates and reach out to Support at [email protected] if you have additional questions or concerns.

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Frequently Asked Questions - Kustomer

Is there a Kustomer outage?
The current status of Kustomer is: Systems Active
Where can I find the official status page of Kustomer?
The official status page for Kustomer is here
How can I get notified if Kustomer is down or experiencing an outage?
To get notified of any status changes to Kustomer, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Kustomer every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Kustomer do?
Kustomer offers omnichannel messaging, a unified customer view, and AI-powered automations to enhance customer experiences.

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