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Is there an Label Insight outage?

Label Insight status: Systems Active

Last checked: 2 minutes ago

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Label Insight outages and incidents

Outage and incident data over the last 30 days for Label Insight.

There have been 0 outages or incidents for Label Insight in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Label Insight

Outlogger tracks the status of these components for Xero:

Explore API Active
Label Insight Platform Active
SmartLabel API Active
SmartLabel Landing Pages Active
Component Status
Explore API Active
Label Insight Platform Active
SmartLabel API Active
SmartLabel Landing Pages Active

Latest Label Insight outages and incidents.

View the latest incidents for Label Insight and check for official updates:

Updates:

  • Time: June 9, 2017, 4:45 p.m.
    Status: Resolved
    Update: All Smartlabel Landing pages are back online.
  • Time: June 9, 2017, 4:34 p.m.
    Status: Monitoring
    Update: Smartlabel Landing pages are starting to come back online now. We will continue to monitor the situation.
  • Time: June 9, 2017, 4:34 p.m.
    Status: Identified
    Update: We are experiencing a degraded performance of all SmartLabel Landing pages right now. We have identified the issue and are currently resolving it.

Updates:

  • Time: April 17, 2017, 3:18 p.m.
    Status: Resolved
    Update: The SmartLabel API and Landing Pages have fully recovered. The errors were caused by a database issue preventing the API service from retrieving products.
  • Time: April 17, 2017, 2:45 p.m.
    Status: Identified
    Update: We're experiencing an elevated level of API errors and are currently looking into the issue.

Updates:

  • Time: April 17, 2017, 3:18 p.m.
    Status: Resolved
    Update: The SmartLabel API and Landing Pages have fully recovered. The errors were caused by a database issue preventing the API service from retrieving products.
  • Time: April 17, 2017, 2:45 p.m.
    Status: Identified
    Update: We're experiencing an elevated level of API errors and are currently looking into the issue.

Updates:

  • Time: March 1, 2017, 1:21 a.m.
    Status: Resolved
    Update: Everything is back to normal. Thank you for your patience.
  • Time: Feb. 28, 2017, 9:28 p.m.
    Status: Monitoring
    Update: We are starting to see systems recover. Image are working now however our webservers have residual effects of the outage. We will continue to monitor the situation and will update you when we know more.
  • Time: Feb. 28, 2017, 7:29 p.m.
    Status: Investigating
    Update: Amazon AWS is still experiencing an outage and we are tracking its resolution. We are aware of the following impacts to the platform: Label Insight: Application will fail to load for new users and some existing users. Images will fail to load. SmartLabel: Some pages will fail to load, and all images will fail to load Enterprise API: Links to images will fail to load
  • Time: Feb. 28, 2017, 7:15 p.m.
    Status: Investigating
    Update: Amazon AWS is still experiencing an outage and we are tracking its resolution. We are aware of the following impacts to the platform: Label Insight: Application will fail to load for new users and some existing users. Images will fail to load. SmartLabel: Images will fail to load Enterprise API: Links to images will fail to load
  • Time: Feb. 28, 2017, 6:06 p.m.
    Status: Investigating
    Update: We are currently experiencing issues with all our services caused by underlying AWS issues. We are investigating and will keep you updated as we know more.

Updates:

  • Time: March 1, 2017, 1:21 a.m.
    Status: Resolved
    Update: Everything is back to normal. Thank you for your patience.
  • Time: Feb. 28, 2017, 9:28 p.m.
    Status: Monitoring
    Update: We are starting to see systems recover. Image are working now however our webservers have residual effects of the outage. We will continue to monitor the situation and will update you when we know more.
  • Time: Feb. 28, 2017, 7:29 p.m.
    Status: Investigating
    Update: Amazon AWS is still experiencing an outage and we are tracking its resolution. We are aware of the following impacts to the platform: Label Insight: Application will fail to load for new users and some existing users. Images will fail to load. SmartLabel: Some pages will fail to load, and all images will fail to load Enterprise API: Links to images will fail to load
  • Time: Feb. 28, 2017, 7:15 p.m.
    Status: Investigating
    Update: Amazon AWS is still experiencing an outage and we are tracking its resolution. We are aware of the following impacts to the platform: Label Insight: Application will fail to load for new users and some existing users. Images will fail to load. SmartLabel: Images will fail to load Enterprise API: Links to images will fail to load
  • Time: Feb. 28, 2017, 6:06 p.m.
    Status: Investigating
    Update: We are currently experiencing issues with all our services caused by underlying AWS issues. We are investigating and will keep you updated as we know more.

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Frequently Asked Questions - Label Insight

Is there a Label Insight outage?
The current status of Label Insight is: Systems Active
Where can I find the official status page of Label Insight?
The official status page for Label Insight is here
How can I get notified if Label Insight is down or experiencing an outage?
To get notified of any status changes to Label Insight, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Label Insight every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Label Insight do?
This service provides detailed consumer transaction data sets to help businesses drive growth.

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