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Is there an Lightfoot outage?

Lightfoot status: Systems Active

Last checked: 43 seconds ago

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Lightfoot outages and incidents

Outage and incident data over the last 30 days for Lightfoot.

There have been 3 outages or incidents for Lightfoot in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Lightfoot

Outlogger tracks the status of these components for Xero:

Driver Mobile App Active
Fleet Management API (data.lightfoot.co.uk) Active
Fleet Management Portal (my.lightfoot.co.uk) Active
Component Status
Driver Mobile App Active
Fleet Management API (data.lightfoot.co.uk) Active
Fleet Management Portal (my.lightfoot.co.uk) Active

Latest Lightfoot outages and incidents.

View the latest incidents for Lightfoot and check for official updates:

Updates:

  • Time: Feb. 11, 2021, 9:29 a.m.
    Status: Resolved
    Update: This incident has been resolved and users should now be able to login to the portal as usual. We apologise for any inconvenience caused this morning.
  • Time: Feb. 11, 2021, 9:29 a.m.
    Status: Resolved
    Update: This incident has been resolved and users should now be able to login to the portal as usual. We apologise for any inconvenience caused this morning.
  • Time: Feb. 11, 2021, 8:51 a.m.
    Status: Monitoring
    Update: The Fleet Management portal is now available and we are currently monitoring the stability.
  • Time: Feb. 11, 2021, 8:51 a.m.
    Status: Monitoring
    Update: The Fleet Management portal is now available and we are currently monitoring the stability.
  • Time: Feb. 11, 2021, 8:38 a.m.
    Status: Investigating
    Update: We are currently investigating an issue with the Fleet Management portal being unavailable, this will not affect the operation of Lightfoot devices in-cab or the collection of data. We apologise for any inconvenience caused.
  • Time: Feb. 11, 2021, 8:38 a.m.
    Status: Investigating
    Update: We are currently investigating an issue with the Fleet Management portal being unavailable, this will not affect the operation of Lightfoot devices in-cab or the collection of data. We apologise for any inconvenience caused.

Updates:

  • Time: Nov. 26, 2020, 10:44 a.m.
    Status: Resolved
    Update: This incident has been resolved - portal access has been restored since 08:14 with no further downtime. This will continue to be monitored. We apologise for any inconvenience this problem may have caused.
  • Time: Nov. 26, 2020, 8:21 a.m.
    Status: Identified
    Update: The issue has been identified and a workaround has been deployed whilst the root cause is investigated further. Portal access has been restored at this time.
  • Time: Nov. 26, 2020, 7:48 a.m.
    Status: Investigating
    Update: Our engineering team is investigating intermittent availability of the Fleet Management portal. We will provide an update as soon as possible and apologise for any inconvenience.

Updates:

  • Time: Nov. 26, 2020, 10:44 a.m.
    Status: Resolved
    Update: This incident has been resolved - portal access has been restored since 08:14 with no further downtime. This will continue to be monitored. We apologise for any inconvenience this problem may have caused.
  • Time: Nov. 26, 2020, 8:21 a.m.
    Status: Identified
    Update: The issue has been identified and a workaround has been deployed whilst the root cause is investigated further. Portal access has been restored at this time.
  • Time: Nov. 26, 2020, 7:48 a.m.
    Status: Investigating
    Update: Our engineering team is investigating intermittent availability of the Fleet Management portal. We will provide an update as soon as possible and apologise for any inconvenience.

Updates:

  • Time: Sept. 16, 2020, 2:12 p.m.
    Status: Postmortem
    Update: An exceptional data query conflicted with a routine system update \(index removal\), causing a table lock that stopped users from being able to log into the Fleet Management Portal. Killing the process allowed all the held off \(dashboard\) processes to run. This took a little while to pin it down unfortunately; analysing the client connections on the db for rogue processes, we could see that a lot of processes were held waiting for a metalock on that table. A new automated process that monitors for exceptions queries has been introduced so this cannot reoccur.
  • Time: Sept. 16, 2020, 2:12 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 16, 2020, 2:09 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 16, 2020, 2:08 p.m.
    Status: Identified
    Update: Recovery is imminent.
  • Time: Sept. 16, 2020, 2:01 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Sept. 16, 2020, 1:54 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Sept. 16, 2020, 2:12 p.m.
    Status: Postmortem
    Update: An exceptional data query conflicted with a routine system update \(index removal\), causing a table lock that stopped users from being able to log into the Fleet Management Portal. Killing the process allowed all the held off \(dashboard\) processes to run. This took a little while to pin it down unfortunately; analysing the client connections on the db for rogue processes, we could see that a lot of processes were held waiting for a metalock on that table. A new automated process that monitors for exceptions queries has been introduced so this cannot reoccur.
  • Time: Sept. 16, 2020, 2:12 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 16, 2020, 2:09 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 16, 2020, 2:08 p.m.
    Status: Identified
    Update: Recovery is imminent.
  • Time: Sept. 16, 2020, 2:01 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Sept. 16, 2020, 1:54 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

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Frequently Asked Questions - Lightfoot

Is there a Lightfoot outage?
The current status of Lightfoot is: Systems Active
Where can I find the official status page of Lightfoot?
The official status page for Lightfoot is here
How can I get notified if Lightfoot is down or experiencing an outage?
To get notified of any status changes to Lightfoot, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Lightfoot every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Lightfoot do?
Introducing Lightfoot, a fleet management solution for petrol, diesel, and electric vehicles, with in-cab coaching and driver rewards.

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