Time: July 16, 2024, 12:13 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: July 16, 2024, 5:51 a.m.

Status: Monitoring

Update: A fix has been implemented and we are continuing to monitor the result for another 6 hours.

Time: July 15, 2024, 10:52 p.m.

Status: Investigating

Update: Our Engineering team is actively working on identifying the cause of this issue. If you encounter any SFTP-related problems with your sites, please contact Support for assistance. We will provide updates in around 6 hours or as soon as we have more information available.

Time: July 15, 2024, 1:34 p.m.

Status: Investigating

Update: We are actively investigating the issue and will provide an update within the next 6 hours, or sooner if more information becomes available. For immediate assistance, please reach out to our support team via chat. We appreciate your patience and understanding.

Time: July 15, 2024, 7:33 a.m.

Status: Investigating

Update: We are currently investigating the issue and will provide an update within the next 6 hours or sooner as soon as more information becomes available. For urgent assistance, please reach out to support via chat.

Time: July 15, 2024, 1:44 a.m.

Status: Investigating

Update: Our team is actively investigating the issue. We will update you within the next 6 hours or as soon as we have more information. For urgent matters, please contact support via chat.

Time: July 14, 2024, 7:53 p.m.

Status: Investigating

Update: Our dedicated team of Engineers are continuing to investigate this issue. We'll provide an update within the next 6 hours, or as soon as we have more details. For urgent issues, please contact support by opening a support chat.

Time: July 14, 2024, 1:32 p.m.

Status: Investigating

Update: Our team of dedicated engineers is diligently investigating the issue. We aim to provide an update within the next 6 hours. Should you require immediate assistance, please initiate a support chat with our team.

Time: July 14, 2024, 7:34 a.m.

Status: Investigating

Update: Our team of dedicated engineers is actively investigating this issue. We will provide an update within the next 6 hours. For immediate assistance, please open a support chat with our support team.

Time: July 14, 2024, 1:32 a.m.

Status: Investigating

Update: Our dedicated team of Engineers are continuing to investigate this issue. We'll provide an update within the next 6 hours, or as soon as we have more details. For urgent issues, please contact support by opening a support chat.

Time: July 13, 2024, 7:30 p.m.

Status: Investigating

Update: We have detected elevated reports for the Dashboard related to SFTP development mode. These may manifest as the dashboard not reflecting changes when updating code via SFTP. While we are investigating the issue, we recommend using Terminus env:commit as a workaround: https://docs.pantheon.io/terminus/commands/env-commit If using Terminus is not possible, you may use Git mode to commit the code, otherwise please reach out to support.

Time: July 13, 2024, 12:53 a.m.

Status: Postmortem

Update: On July 8th, 2024 at 18:30 UTC, Pantheon Engineering received reports that customers trying to visit their websites encountered a "Connection Failure" message. This was caused by infrastructure issues with Pantheon’s CDN provider due to an unusually high number of simultaneous deployments. This affected customers who were trying to access sites through the CDN’s Newark, New Jersey POP \(Point of Presence\). During the incident, the sites remained available and accessible through all other PoPs. Maintaining site availability is Pantheon’s top-most priority, and we remain committed to sustaining the trust you demonstrated when choosing Pantheon. We apologize for the impact caused to our customers. We are taking measures to improve our monitoring and alerting of similar issues in the future and remain committed to providing reliable and secure hosting services.

Time: July 8, 2024, 7:52 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: July 8, 2024, 7:23 p.m.

Status: Investigating

Update: We have been alerted to issues with sites showing "Connection Failure" which is isolated to traffic flowing through our CDN partner’s Newark, NJ, data center. Affected environments should see a "Connection Failure" when accessing their sites. If you need immediate assistance, please open a support chat or submit a ticket with our support team. Thank you for your patience!

Time: July 5, 2024, 6:57 p.m.

Status: Resolved

Update: Pantheon has successfully applied all necessary remediations to address CVE-2024-6387. We have thoroughly investigated and have not observed any impact on our customers due to this vulnerability. No action is needed by customers at this point. We remain committed to maintaining the highest level of security and will continue to monitor the situation closely.

Time: July 2, 2024, 10:34 p.m.

Status: Investigating

Update: Pantheon is aware of the recent vulnerabilities reported in CVE-2024-6387. We have already initiated efforts to mitigate this issue. We have not observed any impact on our customers due to this vulnerability. We are committed to maintaining the highest level of security and will continue to monitor closely. Thank you for your continued trust in our services.

Time: June 20, 2024, 10:52 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: June 20, 2024, 9:45 p.m.

Status: Monitoring

Update: We are continuing to monitor for any recent reports of related issues.

Time: June 20, 2024, 8:47 p.m.

Status: Monitoring

Update: We are continuing to monitor for any further issues. Please get in touch with Support if your sites are still experiencing 504 errors and workflow issues. We will provide an update in approximately 30 minutes to an hour or as soon as more information becomes available.

Time: June 20, 2024, 7:53 p.m.

Status: Monitoring

Update: A fix has been implemented, and the affected sites are now stable.

Time: June 20, 2024, 7:12 p.m.

Status: Identified

Update: The issue has been identified and we have implemented a remediation plan for affected sites. If you experience 504 errors or encounter failed workflows on your sites, please contact Support. We will provide an update in approximately 30 minutes or as soon as more information becomes available.

Time: June 20, 2024, 6:20 p.m.

Status: Investigating

Update: Internal monitoring has detected elevated issues site availability on the platform showing 504 and 502 errors. There are also elevated workflow errors on the platform. We are actively investigating this at the highest priority and will update as soon as we have more information.

Time: June 5, 2024, 9:01 p.m.

Status: Resolved

Update: We are resolving this incident as the system has remained stable for more than three hours, and we are returning to normal level of monitoring.

Time: June 5, 2024, 8:05 p.m.

Status: Monitoring

Update: We are continuously engaged in active monitoring.

Time: June 5, 2024, 7:03 p.m.

Status: Monitoring

Update: The system has maintained stability for the last hour, and we are actively monitoring its performance.

Time: June 5, 2024, 6:09 p.m.

Status: Investigating

Update: We have observed another short spike in error rates and are continuing to investigate.

Time: June 5, 2024, 5:10 p.m.

Status: Monitoring

Update: A fix has been implemented and we are monitoring the results.

Time: June 5, 2024, 4:11 p.m.

Status: Investigating

Update: We are monitoring intermittent elevated error rates and timeouts on the Dashboard. These may manifest as slow page loads and failed logins. If you have an urgent issue and are unable to reach support chat, please contact support via [email protected]