Time: Dec. 10, 2023, 12:44 a.m.

Status: Resolved

Update: The TikTok data ingestion process continues to operate within normal bounds. We are fully caught up and activity covering 12/7 and 12/8 is available in the platform. We will continue to monitor the feed and analytics pipeline over the coming days to ensure it continues to run smoothly.

Time: Dec. 9, 2023, 4:23 p.m.

Status: Monitoring

Update: Data collection has been restored and we are in the process of catching up on the backlog. We are on track to be caught up by 2:00 PM EST.

Time: Dec. 8, 2023, 10 p.m.

Status: Identified

Update: We are continuing to work on a fix for this issue.

Time: Dec. 8, 2023, 10 p.m.

Status: Identified

Update: We have identified an issue with the TikTok data ingestion process that is impacting our coverage of this channel. TikTok activity for 12/7/2023 and 12/8/2023 is incomplete. Posts may be missing. Recent posts and user metrics may have lower values than expected. We are working towards resolving these issues, recovering missing posts, and ingesting up-to-date metrics for TikTok data. Current ETA for recovery is ~24 hours. This does not impact any of the authorized TikTok data collection, including TikTok Paid Data.

Time: Dec. 10, 2023, 12:44 a.m.

Status: Resolved

Update: The TikTok data ingestion process continues to operate within normal bounds. We are fully caught up and activity covering 12/7 and 12/8 is available in the platform. We will continue to monitor the feed and analytics pipeline over the coming days to ensure it continues to run smoothly.

Time: Dec. 9, 2023, 4:23 p.m.

Status: Monitoring

Update: Data collection has been restored and we are in the process of catching up on the backlog. We are on track to be caught up by 2:00 PM EST.

Time: Dec. 8, 2023, 10 p.m.

Status: Identified

Update: We are continuing to work on a fix for this issue.

Time: Dec. 8, 2023, 10 p.m.

Status: Identified

Update: We have identified an issue with the TikTok data ingestion process that is impacting our coverage of this channel. TikTok activity for 12/7/2023 and 12/8/2023 is incomplete. Posts may be missing. Recent posts and user metrics may have lower values than expected. We are working towards resolving these issues, recovering missing posts, and ingesting up-to-date metrics for TikTok data. Current ETA for recovery is ~24 hours. This does not impact any of the authorized TikTok data collection, including TikTok Paid Data.

Time: Dec. 6, 2023, 3:32 p.m.

Status: Resolved

Update: We've successfully validated the fix from Meta/Instagram, and our platform has completed the backfill process where possible. Forward feeding for all impacted data points is now functioning smoothly. While we consider the issue fixed, we're diligently pushing through some clean-up scripts and additional workarounds where gaps in data specifically within Stories may still persist where possible. Thank you for your patience and cooperation as we navagated this widespread issue from Meta/Instagram.

Time: Dec. 5, 2023, 3:01 p.m.

Status: Monitoring

Update: Meta/Instagram has just released a fix, and our platform is now in the process of collecting reach and impressions data where it was previously missing. We've initiated a backfill process to ensure comprehensive data restoration. Conservatively, we anticipate that all data points should be fully restored and available by 12/6 at 9 a.m. We're actively monitoring the progress of this process and will provide timely updates as we observe the restoration unfolding. We appreciate your ongoing patience and understanding during this period.

Time: Dec. 4, 2023, 9:12 p.m.

Status: Identified

Update: Meta/Instagram has officially confirmed the problem and is currently validating the root cause. They've clarified that this impacts Impressions and Reach on Posts, Stories, and Reels across the entire ecosystem. The Meta team is actively working to issue a fix as soon as possible. In the interim, we've implemented a workaround on our end to restore Impressions and Reach history up until 12/1 for both Posts and Stories. As for Reels, Impressions are currently unaffected, but we're in the process of implementing a workaround specifically for Reach. It's important to note that Instagram posts published prior to 11/1 largely remain unaffected by this issue. We appreciate your continued patience as we navigate this and will keep you posted on further developments. Thank you for your understanding!

Time: Dec. 4, 2023, 6:15 p.m.

Status: Identified

Update: We've identified the bug causing Impressions and Reach data not to be returned from Instagram for certain Gallery and Image Posts starting from 12/1 onward. The issue lies on Meta's side, and while they're actively working on a resolution, we've implemented a workaround on our end to show as much data as a possible, up until the last good values on 11/30. The workaround is underway, and if all goes as planned, the data up to 11/30 should be fully resolved within the next hour. Your understanding is appreciated, and we thank you for your patience!

Time: Dec. 4, 2023, 3:53 p.m.

Status: Investigating

Update: We've identified an issue impacting the retrieval of Impressions for specific Gallery and Image Posts on Instagram. Our team is actively investigating the matter and working towards a resolution. Expect an update shortly.

Time: Dec. 6, 2023, 3:32 p.m.

Status: Resolved

Update: We've successfully validated the fix from Meta/Instagram, and our platform has completed the backfill process where possible. Forward feeding for all impacted data points is now functioning smoothly. While we consider the issue fixed, we're diligently pushing through some clean-up scripts and additional workarounds where gaps in data specifically within Stories may still persist where possible. Thank you for your patience and cooperation as we navagated this widespread issue from Meta/Instagram.

Time: Dec. 5, 2023, 3:01 p.m.

Status: Monitoring

Update: Meta/Instagram has just released a fix, and our platform is now in the process of collecting reach and impressions data where it was previously missing. We've initiated a backfill process to ensure comprehensive data restoration. Conservatively, we anticipate that all data points should be fully restored and available by 12/6 at 9 a.m. We're actively monitoring the progress of this process and will provide timely updates as we observe the restoration unfolding. We appreciate your ongoing patience and understanding during this period.

Time: Dec. 4, 2023, 9:12 p.m.

Status: Identified

Update: Meta/Instagram has officially confirmed the problem and is currently validating the root cause. They've clarified that this impacts Impressions and Reach on Posts, Stories, and Reels across the entire ecosystem. The Meta team is actively working to issue a fix as soon as possible. In the interim, we've implemented a workaround on our end to restore Impressions and Reach history up until 12/1 for both Posts and Stories. As for Reels, Impressions are currently unaffected, but we're in the process of implementing a workaround specifically for Reach. It's important to note that Instagram posts published prior to 11/1 largely remain unaffected by this issue. We appreciate your continued patience as we navigate this and will keep you posted on further developments. Thank you for your understanding!

Time: Dec. 4, 2023, 6:15 p.m.

Status: Identified

Update: We've identified the bug causing Impressions and Reach data not to be returned from Instagram for certain Gallery and Image Posts starting from 12/1 onward. The issue lies on Meta's side, and while they're actively working on a resolution, we've implemented a workaround on our end to show as much data as a possible, up until the last good values on 11/30. The workaround is underway, and if all goes as planned, the data up to 11/30 should be fully resolved within the next hour. Your understanding is appreciated, and we thank you for your patience!

Time: Dec. 4, 2023, 3:53 p.m.

Status: Investigating

Update: We've identified an issue impacting the retrieval of Impressions for specific Gallery and Image Posts on Instagram. Our team is actively investigating the matter and working towards a resolution. Expect an update shortly.

Time: Nov. 29, 2023, 2:14 p.m.

Status: Resolved

Update: Wikipedia data ingestion has been fully restored and is up-to-date.

Time: Nov. 29, 2023, 3:33 a.m.

Status: Monitoring

Update: Our upstream data provider has resolved their issue and the Wikipedia data feed has been restored. We are in the process of ingesting and processing data that was missed during their outage. We are on track with our original ETA and expect full restoration with no gaps in data by 9:00 am ET 11/29/23. We will continue to monitor the process closely.

Time: Nov. 28, 2023, 3:59 p.m.

Status: Identified

Update: We are currently experiencing an issue with our Wikipedia data analysis. Data for November 27, 2023 is partially available up to 7:00 PM ET due to an upstream data provider issue. Our data ingestion process will resume as soon as the data is made available. We do not anticipate any data loss. We expect full restoration by November 29, 2023 at 9:00 AM ET. We will provide updates as the situation progresses.

Time: Nov. 28, 2023, 3:59 p.m.

Status: Identified

Update: We are currently experiencing an issue with our Wikipedia data analysis. Data for November 27, 2023 is partially available up to 7:00 PM ET due to an upstream data provider issue. Our data ingestion process will resume as soon as the data is made available. We do not anticipate any data loss. We expect full restoration by November 29, 2023 at 9:00 AM ET. We will provide updates as the situation progresses.