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Is there an ListenFirst outage?

ListenFirst status: Systems Active

Last checked: 10 minutes ago

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ListenFirst outages and incidents

Outage and incident data over the last 30 days for ListenFirst.

There have been 1 outages or incidents for ListenFirst in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ListenFirst

Outlogger tracks the status of these components for Xero:

Application Active
Audience Active
Authentication System Active
Data Exports Active
Data Systems & Analytics Active
Help and Training Systems Active
Listening Service Active
Platform API Active
Facebook Active
Instagram Active
Other Data Feeds Active
TikTok Active
Twitter Active
YouTube Active
Component Status
Application Active
Audience Active
Authentication System Active
Data Exports Active
Data Systems & Analytics Active
Help and Training Systems Active
Listening Service Active
Platform API Active
Active
Facebook Active
Instagram Active
Other Data Feeds Active
TikTok Active
Twitter Active
YouTube Active

Latest ListenFirst outages and incidents.

View the latest incidents for ListenFirst and check for official updates:

Updates:

  • Time: Sept. 24, 2023, 5:27 p.m.
    Status: Resolved
    Update: Twitter/X has restored the public video views metric. It has been flowing into the ListenFirst platform since 9/19 (9/20 was the first full day of coverage). We have backfilled where possible and will continue to monitor this closely going forward.
  • Time: Sept. 24, 2023, 5:27 p.m.
    Status: Resolved
    Update: Twitter/X has restored the public video views metric. It has been flowing into the ListenFirst platform since 9/19 (9/20 was the first full day of coverage). We have backfilled where possible and will continue to monitor this closely going forward.
  • Time: Sept. 18, 2023, 4:54 p.m.
    Status: Identified
    Update: X/Twitter has provided an update that they are still in the process of resolving this issue.
  • Time: Sept. 18, 2023, 4:54 p.m.
    Status: Identified
    Update: X/Twitter has provided an update that they are still in the process of resolving this issue.
  • Time: Sept. 8, 2023, 2:55 p.m.
    Status: Identified
    Update: The X/Twitter team has acknowledged the issue and indicted that related feature adjustments inadvertently and negatively impacted this metric. They are currently working towards a fix.
  • Time: Sept. 8, 2023, 2:55 p.m.
    Status: Identified
    Update: The X/Twitter team has acknowledged the issue and indicted that related feature adjustments inadvertently and negatively impacted this metric. They are currently working towards a fix.
  • Time: Sept. 5, 2023, 5:35 p.m.
    Status: Identified
    Update: We have identified an issue with the X/Twitter API. Public video views have been missing from the data feed since 8/31/2023. We have escalated to Twitter Engineering. Authenticated Video Views metrics from the X/Twitter Engagement API are still available and complete. Additionally public impressions (aka views) continue to be available as well. Currently, Public Video Views is the only is the only metric affected.
  • Time: Sept. 5, 2023, 5:35 p.m.
    Status: Identified
    Update: We have identified an issue with the X/Twitter API. Public video views have been missing from the data feed since 8/31/2023. We have escalated to Twitter Engineering. Authenticated Video Views metrics from the X/Twitter Engagement API are still available and complete. Additionally public impressions (aka views) continue to be available as well. Currently, Public Video Views is the only is the only metric affected.

Updates:

  • Time: Aug. 24, 2023, 1:28 p.m.
    Status: Resolved
    Update: Data and Analysis for 8/23 has been confirmed available
  • Time: Aug. 24, 2023, 1:06 p.m.
    Status: Investigating
    Update: We ran into an issue in our nightly data analytics pipeline. Analysis for August 23rd will temporarily not be available until the issue is resolved. While the platform is behind schedule, there is no data loss is expected.

Updates:

  • Time: Aug. 24, 2023, 1:28 p.m.
    Status: Resolved
    Update: Data and Analysis for 8/23 has been confirmed available
  • Time: Aug. 24, 2023, 1:06 p.m.
    Status: Investigating
    Update: We ran into an issue in our nightly data analytics pipeline. Analysis for August 23rd will temporarily not be available until the issue is resolved. While the platform is behind schedule, there is no data loss is expected.

Updates:

  • Time: Aug. 6, 2023, 2:06 p.m.
    Status: Resolved
    Update: After monitoring for some time and making a few additional optimizations, we are confident that the issue discovered was the primary culprit in the endlessly long wait times for Audience reports. We will continue to monitor and look for opportunities to improve the performance, and transparency of the Audience Analysis reports.
  • Time: Aug. 4, 2023, 8:18 p.m.
    Status: Identified
    Update: We identified one issue that caused large reports (those with 25-50k max tweets, and/or heavy sampling within time window) to timeout during the audience analysis report generation stage. This was not being properly handled by the application and the user was left waiting for a report that failed to generate. This has been resolved. Audience Analysis report loading times are still not as optimal as we would like, but this fix should greatly improve the situation. We've identified other areas of optimization as well and will continue to streamline this process.
  • Time: Aug. 4, 2023, 7:13 p.m.
    Status: Investigating
    Update: We are currently investigating long load times of Twitter Audience Analysis report in the Listening Service

Updates:

  • Time: Aug. 6, 2023, 2:06 p.m.
    Status: Resolved
    Update: After monitoring for some time and making a few additional optimizations, we are confident that the issue discovered was the primary culprit in the endlessly long wait times for Audience reports. We will continue to monitor and look for opportunities to improve the performance, and transparency of the Audience Analysis reports.
  • Time: Aug. 4, 2023, 8:18 p.m.
    Status: Identified
    Update: We identified one issue that caused large reports (those with 25-50k max tweets, and/or heavy sampling within time window) to timeout during the audience analysis report generation stage. This was not being properly handled by the application and the user was left waiting for a report that failed to generate. This has been resolved. Audience Analysis report loading times are still not as optimal as we would like, but this fix should greatly improve the situation. We've identified other areas of optimization as well and will continue to streamline this process.
  • Time: Aug. 4, 2023, 7:13 p.m.
    Status: Investigating
    Update: We are currently investigating long load times of Twitter Audience Analysis report in the Listening Service

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Frequently Asked Questions - ListenFirst

Is there a ListenFirst outage?
The current status of ListenFirst is: Systems Active
Where can I find the official status page of ListenFirst?
The official status page for ListenFirst is here
How can I get notified if ListenFirst is down or experiencing an outage?
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