Is there an LoanNEX outage?

LoanNEX status: Systems Active

Last checked: 4 minutes ago

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LoanNEX outages and incidents

Outage and incident data over the last 30 days for LoanNEX.

There have been 0 outages or incidents for LoanNEX in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for LoanNEX

Outlogger tracks the status of these components for Xero:

LoanNEX API Active
Partner Integrations Active
Pricing Parser Bot Active
SendGrid API Active
SendGrid Email Activity Active
Stripe API Active
LoanNEX Qualifier (NexApp) Active
LockIt (Lock services) Active
Email Activity Active
Client Admin Active
Quick Quote Active
Loannex.com Active
Component Status
Active
LoanNEX API Active
Partner Integrations Active
Pricing Parser Bot Active
SendGrid API Active
SendGrid Email Activity Active
Stripe API Active
Active
LoanNEX Qualifier (NexApp) Active
LockIt (Lock services) Active
Active
Email Activity Active
Active
Client Admin Active
Quick Quote Active
Active
Loannex.com Active

Latest LoanNEX outages and incidents.

View the latest incidents for LoanNEX and check for official updates:

Updates:

  • Time: July 23, 2021, 11:57 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 23, 2021, 9:52 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 23, 2021, 4:14 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: July 23, 2021, 4:13 p.m.
    Status: Investigating
    Update: Some customers are seeing an issue access our corporate site. We’re aware of the issue and are working on it urgently. All LoanNEX web apps and APIs are fully operational.

Updates:

  • Time: April 29, 2021, 1:28 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 29, 2021, 1:13 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: April 28, 2021, 8:09 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: April 28, 2021, 7:58 p.m.
    Status: Investigating
    Update: We're experiencing an issue where certain users cannot log in to the Lender's portal and they get a "You did not complete the billing setup" message. We are currently looking into the issue.

Updates:

  • Time: March 10, 2020, 9:20 p.m.
    Status: Postmortem
    Update: LoanNEX has identified and fix the login issue with Google Chrome. Google is slowly rolling out a security vulnerability fix that will deprecate and reject the use of cookies with the "SameSite=None" attribute. As of version 80.0.3987.132, Google expanded the list of users with this feature turned on as a default, which affected some of the LoanNEX users when they tried to log in to the LoanNEX website. LoanNEX removed the "SameSite=None" cookie attribute, and the issue is now resolved.
  • Time: March 10, 2020, 9:20 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 10, 2020, 9:01 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 10, 2020, 8:56 p.m.
    Status: Identified
    Update: We have identified an issue, and are releasing a fix
  • Time: March 10, 2020, 7:06 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: March 5, 2020, 11:32 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. While not ideal, the Google Chrome online community is reporting that if the customer takes the following steps, they should be able to get back into your websites using Chrome's latest update: STEPS: 1) Un-install Chrome. We suggest deleting browsing data when uninstalling. 2) Re-install Chrome. You can install Chrome from this link https://www.google.com/chrome/ and click on Download Chrome We are hoping that the Chrome Team finds the reason for this error and applies a fix. Thank you, LoanNEX Team
  • Time: March 5, 2020, 11:21 p.m.
    Status: Investigating
    Update: Some customers are reporting that they cannot log in to the LoanNEX website with Chrome Version 80.0.3987.132. Error: When trying to login to https://web.loannex.com, the username and password are entered, however, the user is not getting logged in with verified credentials. No error shows in the address bar and there is no pop-up error. The issue appears when user updates or Chrome self-updates to the latest version of the Chrome browser (80.0.3987.132). The issue is only affecting certain users and it is not isolated to LoanNEX. Multiple websites are reporting the same issue to Google. We are currently looking into the issue and monitoring the response from Google Team.

Updates:

  • Time: Dec. 19, 2019, 7:23 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 19, 2019, 6:13 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Dec. 19, 2019, 6:13 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Dec. 19, 2019, 5:35 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Dec. 19, 2019, 5:26 p.m.
    Status: Investigating
    Update: Some customers are not able to view products and rate sheets or are experiencing intermittent error messages throughout the Admin and Client Manager section of their account. We’re aware of the issue and are working on it urgently. Pricing engine and eligibility are not affected. No data has been lost, and the system should be caught up shortly. We’re sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running, and we will keep you updated right here with the latest information.

Updates:

  • Time: Nov. 21, 2019, 6:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 21, 2019, 6:03 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 21, 2019, 3:18 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Nov. 21, 2019, 3:09 p.m.
    Status: Investigating
    Update: Client Admin (Hosted Programs, Pricing, and Eligibility Configuration) is experiencing an elevated level of errors and we are are currently looking into the issue.

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Frequently Asked Questions - LoanNEX

Is there a LoanNEX outage?
The current status of LoanNEX is: Systems Active
Where can I find the official status page of LoanNEX?
The official status page for LoanNEX is here
How can I get notified if LoanNEX is down or experiencing an outage?
To get notified of any status changes to LoanNEX, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of LoanNEX every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does LoanNEX do?
Revolutionary mortgage broker software simplifies discovery and decision-making for brokers, originators, lenders, and investors.

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