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Is there an LoopUp outage?

LoopUp status: Systems Active

Last checked: 3 minutes ago

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LoopUp outages and incidents

Outage and incident data over the last 30 days for LoopUp.

There have been 1 outages or incidents for LoopUp in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for LoopUp

Outlogger tracks the status of these components for Xero:

Admin Portal Active
Asia-Pacific Active
Europe, the Middle East and Africa Active
Latin America Active
North America Active
Oceania Active
South Africa Active
Apps Active
Audio Platform Active
Event Viewer Active
Slide Share Active
Webcasting Active
Apps Active
Audio Conferencing Active
Screen Sharing Active
Video Sharing Active
Component Status
Active
Admin Portal Active
Asia-Pacific Active
Europe, the Middle East and Africa Active
Latin America Active
North America Active
Oceania Active
South Africa Active
Active
Apps Active
Audio Platform Active
Event Viewer Active
Slide Share Active
Webcasting Active
Active
Apps Active
Audio Conferencing Active
Screen Sharing Active
Video Sharing Active

Latest LoopUp outages and incidents.

View the latest incidents for LoopUp and check for official updates:

Updates:

  • Time: June 5, 2024, 8:17 a.m.
    Status: Resolved
    Update: We are pleased to inform you that the issue has been resolved. Calls to Vietnamese numbers are now stable and exhibit good quality. If you have any further questions or experience any issues, please do not hesitate to contact us at [email protected].
  • Time: May 20, 2024, 2:07 p.m.
    Status: Monitoring
    Update: We are pleased to inform you that a fix has been implemented for the Cloud Telephony service in Vietnam. We are currently monitoring the results, and initial tests indicate that calls to mobile numbers and external forwards are now connecting successfully. Please let us know if you encounter any further issues. Our Support Team is available 24/7 at [email protected].
  • Time: May 14, 2024, 1:01 p.m.
    Status: Identified
    Update: We have identified an issue with our Cloud Telephony service in Vietnam. Initial tests indicate that calls to local mobile numbers are failing. Additionally, Microsoft Teams calls that are forwarded externally to local numbers may also be affected. Local landline and international numbers are not impacted by this issue. Our team is actively investigating with the downstream carriers and working towards a resolution as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. For further updates or assistance, please contact our 24/7 Support Team at [email protected].

Updates:

  • Time: May 23, 2024, 7:26 a.m.
    Status: Resolved
    Update: We are pleased to inform you that the issue has been resolved. Calls to Singaporean numbers can now be successfully transferred to the Public Switched Telephone Network. If you have any further questions or experience any issues, please do not hesitate to contact us at [email protected].
  • Time: May 22, 2024, 9:44 a.m.
    Status: Monitoring
    Update: We're pleased to inform you that we have identified and applied a remedy in production. Various tests have been completed, and external transfers are now possible with two-way media. Please kindly test the service, and if you experience any further issues, do not hesitate to contact us at [email protected]. We greatly appreciate your patience and understanding during this time.
  • Time: May 21, 2024, 9:32 a.m.
    Status: Identified
    Update: Last week's emergency change addressed an underlying issue within our Session Border Controller infrastructure in Asia-Pacific. As a result, we have isolated the external transfer issue and are now focusing on a permanent fix. Our team is working diligently with the domestic carrier to implement the solution as swiftly as possible. We greatly appreciate your patience and understanding during this time. Should you have any questions or need further assistance, please do not hesitate to contact us at [email protected].
  • Time: May 17, 2024, 11:13 a.m.
    Status: Identified
    Update: The emergency change has been deployed and no service impact was experienced. We have completed routine tests and are now investigating the Singapore issue on the updated firmware. We appreciate your patience and understanding as we work to resolve this matter. For any further questions or concerns, please contact us at [email protected].
  • Time: May 17, 2024, 8:04 a.m.
    Status: Identified
    Update: We are currently scoping an emergency release with our SBC vendor to address the ongoing transfer issue in Singapore. The new configuration has been tested in our lab environment and has produced positive results. We anticipate releasing this change later today and will provide more information as soon as possible. We apologize for any inconvenience this issue may have caused and appreciate your patience and understanding. For further updates or assistance, please contact our 24/7 Support Team at [email protected].
  • Time: May 8, 2024, 7:41 a.m.
    Status: Identified
    Update: The incident regarding external call transfers in Singapore is ongoing, and we are actively investigating with our SBC vendor with the utmost urgency. We apologize for any disruption to your operations and hope to provide more information soon. Thank you for your patience and understanding as we work towards a solution. For any further inquiries or assistance, please don't hesitate to reach out to us at [email protected].
  • Time: May 2, 2024, 5:13 p.m.
    Status: Identified
    Update: Unfortunately, the hotfix aimed at resolving the call transfer issue in Singapore has failed and has consequently been rolled back. We have escalated the logs back to our SBC vendor for further investigation. We understand the importance of this matter and assure you that we are actively working towards a resolution. Please bear with us as we await further updates from the vendor. We apologize for any inconvenience.
  • Time: May 2, 2024, 7:19 a.m.
    Status: Identified
    Update: We're pleased to inform you that our SBC vendor has provided a software patch, including a hotfix, to resolve the call transfer issue in Singapore. The updated firmware has undergone successful testing in our lab environment and is scheduled for release in production at 21:00 HKT today. We anticipate no customer impact during this update. Rest assured, we'll keep you updated on the progress. If you have any questions or concerns, please don't hesitate to contact us at [email protected].
  • Time: April 30, 2024, 3:48 p.m.
    Status: Identified
    Update: We are currently investigating an issue affecting call transfers in Microsoft Teams. This problem is isolated to users in Singapore and prevents them from transferring calls externally once answered. The issue does not impact calls that do not require transferring. Our SBC vendor has identified the issue and we are collaborating with them to release a hotfix. We apologize for any inconvenience and are committed to restoring service as soon as possible. We will provide updates when more information becomes available. Thank you for your patience and understanding. For immediate assistance, our Support Team is available 24/7 at [email protected].

Updates:

  • Time: Jan. 15, 2024, 3:14 p.m.
    Status: Resolved
    Update: Our Teams have been able to identify the cause of this issue and implement a resolution as of 15:00 GMT on the 15th January 2024. We have completed testing and all Users will now be able to create new meeting rooms. If you have any questions, please contact our Support Team at [email protected].
  • Time: Jan. 15, 2024, 2:33 p.m.
    Status: Identified
    Update: An issue has been observed which will impact the LoopUp Remote Meetings account area (account.loopup.com). Some users may not be able to create a new meeting room. We’re aware of the issue and our relevant teams are working towards a resolution. This page will be updated with more information as it becomes available. Please delay the creation of any new conferences until the functionality is back in service. We're sorry to be holding you up today. Our Support Team are available 24/7 at [email protected], if you have any questions.

Updates:

  • Time: Dec. 7, 2023, 9:30 a.m.
    Status: Resolved
    Update: A fix has been implemented to ensure that all activity from the 27th of November 2023 is now being populated into the "Reporting Dashboard" area of the LoopUp Cloud Telephony Admin Portal (admin.loopup.com/reporting/dashboard). Our Team is still working towards re-populating all data to our Customer's dashboards. Until this has been completed, some Customers may see a gap in activity. Admins can refer to the reporting pages on the Teams Admin Centre (TAC) from admin.teams.microsoft.com > Analytics & Reports > Usage Reports, as needed. If you have any questions or would like assistance, our Support Team are available 24/7 at [email protected].
  • Time: Dec. 5, 2023, 3:42 p.m.
    Status: Identified
    Update: We are currently investigating an issue impacting the "Reporting Dashboard" area of the Cloud Telephony Admin Portal (admin.loopup.com/reporting/dashboard). Users with access to the platform may not be able to access reporting data after the 27th of November 2023. We’re aware of this issue and are working on it as a priority. Our teams are working hard to get everything back up and running and we will provide more information as soon as it's available. Thank you for your patience and understanding. If you have any questions, our Support Team are available 24/7 at [email protected].

Updates:

  • Time: Oct. 4, 2023, 4:50 p.m.
    Status: Resolved
    Update: We are pleased to inform you that we have implemented a workaround while our downstream carrier continues its investigation into their hardware issues. Following extensive checks, we can no longer reproduce the fault. If you were impacted by this incident, please test the service, and if you encounter any further disruptions, contact us at [email protected] with details. Rest assured, we will continue to monitor the situation closely. For questions or further information, our Support Team is available 24/7 at [email protected].
  • Time: Oct. 4, 2023, 3:14 p.m.
    Status: Identified
    Update: We're currently investigating an issue with our Operator Connect service in North America. Some users may experience disruption when receiving inbound calls. Please note that outbound calling and all Direct Routing services remain unaffected. We have reopened the escalation ticket with the responsible downstream carrier and requested an immediate remedy. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding. For immediate assistance, our Support Team is available 24/7 at [email protected].

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Frequently Asked Questions - LoopUp

Is there a LoopUp outage?
The current status of LoopUp is: Systems Active
Where can I find the official status page of LoopUp?
The official status page for LoopUp is here
How can I get notified if LoopUp is down or experiencing an outage?
To get notified of any status changes to LoopUp, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of LoopUp every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does LoopUp do?
LoopUp offers a centralized telephony solution for multinational businesses, simplifying management and support while delivering cost savings. They are a leading provider for Microsoft's Operator Connect program.

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