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Is there an LoopUp outage?

LoopUp status: Systems Active

Last checked: 8 minutes ago

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LoopUp outages and incidents

Outage and incident data over the last 30 days for LoopUp.

There have been 1 outages or incidents for LoopUp in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for LoopUp

Outlogger tracks the status of these components for Xero:

Admin Portal Active
Asia-Pacific Active
Europe, the Middle East and Africa Active
Latin America Active
North America Active
Oceania Active
South Africa Active
Apps Active
Audio Platform Active
Event Viewer Active
Slide Share Active
Webcasting Active
Apps Active
Audio Conferencing Active
Screen Sharing Active
Video Sharing Active
Component Status
Active
Admin Portal Active
Asia-Pacific Active
Europe, the Middle East and Africa Active
Latin America Active
North America Active
Oceania Active
South Africa Active
Active
Apps Active
Audio Platform Active
Event Viewer Active
Slide Share Active
Webcasting Active
Active
Apps Active
Audio Conferencing Active
Screen Sharing Active
Video Sharing Active

Latest LoopUp outages and incidents.

View the latest incidents for LoopUp and check for official updates:

Updates:

  • Time: Oct. 4, 2023, 10:12 a.m.
    Status: Resolved
    Update: Further testing concludes that the incident is resolved and normal service has been restored. If you experience any further disruption, please contact [email protected]. Thank you for your patience and cooperation.
  • Time: Oct. 4, 2023, 7:36 a.m.
    Status: Monitoring
    Update: A specific downstream carrier in North America identified a hardware failure and deployed a remedial change at 06:29 UTC today. We've conducted extensive checks and are pleased to report that we can no longer reproduce the fault. If you were impacted by this incident, we kindly ask you to test the service. If you experience any further disruptions, please reach out to us at [email protected] with the details. We will continue to monitor the situation. If you have any questions or require further information, our Support Team are available 24/7 at [email protected]
  • Time: Oct. 3, 2023, 7:28 p.m.
    Status: Investigating
    Update: We're currently investigating an issue with our Operator Connect service in North America. Some users may experience disruption when receiving inbound calls. Please note that outbound calling and all Direct Routing services remain unaffected. Our team is actively working with downstream carriers to resolve the issue. We apologize for any inconvenience and are committed to restoring service as quickly as possible. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding. For immediate assistance, our Support Team is available 24/7 at [email protected].

Updates:

  • Time: Sept. 25, 2023, 3:24 p.m.
    Status: Resolved
    Update: We have received communication from domestic carriers indicating that, going forward, international calls will be delivered on a best-effort basis. This change is a result of increased anti-fraud measures employed by the government. As a result, there may be variations in the reliability of international calls to Chinese numbers. For more information, please see: https://loopup.com/en/resource-center/blog/the-hidden-challenges-of-connecting-calls-into-china/
  • Time: Sept. 25, 2023, 10:43 a.m.
    Status: Monitoring
    Update: We want to inform you that some users may encounter disruptions when making international calls to Chinese numbers. This issue is a result of heightened anti-fraud regulations, which have been implemented in response to recent domestic events, along with increased security measures by downstream Chinese carriers. Unfortunately, there are no available workarounds. Please note that domestic calls within China using LoopUp will continue to operate normally. If you have any questions or would like to discuss this matter in more detail, our support team is available 24/7 at [email protected].

Updates:

  • Time: Sept. 12, 2023, 3:04 p.m.
    Status: Resolved
    Update: Microsoft has acknowledged the incident and confirmed that it was caused by a recent code change. They were able to restore service by reversing the change. If you experience any further disruption, please contact [email protected]. Thank you for your patience and cooperation.
  • Time: Sept. 12, 2023, 1:39 p.m.
    Status: Monitoring
    Update: The issue has been resolved. We have conducted the necessary checks and are no longer able to reproduce the fault. We are currently awaiting an update from Microsoft and will continue to monitor the situation closely. If you have any questions or require additional information, our dedicated Support Team is available 24/7 at [email protected]. Thank you for your patience and understanding.
  • Time: Sept. 12, 2023, 1:31 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with outbound calls in EMEA. These calls are not reaching LoopUp's network, suggesting a potential outage in Microsoft's network. We have requested confirmation and clarification regarding the resolution. Please know that our teams are working hard to get everything up and running. We will provide more information as soon as it is available. We're sorry to be holding you up today. Our Support Team are available 24/7 at [email protected].

Updates:

  • Time: Aug. 3, 2023, 9:31 a.m.
    Status: Resolved
    Update: This incident is now resolved and normal service has been restored. If you experience any further disruption, please contact [email protected]. Thank you for your patience and cooperation.
  • Time: Aug. 3, 2023, 7:33 a.m.
    Status: Investigating
    Update: We are actively investigating this incident. Admins can still utilize all other services, including user provisioning, site management, and reporting. We apologize for any inconvenience caused and will provide updates as they become available. For any questions, our 24/7 Support Team is available at [email protected]
  • Time: Aug. 2, 2023, 7:51 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with the Admin Portal Access Page which is causing users to encounter an error when trying to access it. We will post updates as they become available. We apologize for any inconvenience caused- If you've any questions, our Support Team are available 24/7 at [email protected]

Updates:

  • Time: June 28, 2023, 3:46 p.m.
    Status: Resolved
    Update: The issue affecting calls to certain LoopUp UK Toll Free numbers has been resolved. Normal service has been restored. You can now make calls without any disruptions. Thank you for your patience. For further assistance, contact our Support Team at [email protected].
  • Time: June 27, 2023, 9:33 a.m.
    Status: Identified
    Update: We have identified an issue that may impact your ability to make calls to certain LoopUp UK Toll Free numbers. Our team is actively investigating this matter and working in collaboration with our downstream carrier to address it urgently. Rest assured, we are fully committed to resolving the issue and minimizing any disruptions to your services. In the meantime, we have identified an alternate solution for affected users. You can continue to dial into your calls using the following UK Toll Free number: +448002795729. Or, alternatively, you can use the UK Local number: +4403300945859. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Should you require further assistance, our Support Team is available around the clock and can be reached at [email protected].

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Frequently Asked Questions - LoopUp

Is there a LoopUp outage?
The current status of LoopUp is: Systems Active
Where can I find the official status page of LoopUp?
The official status page for LoopUp is here
How can I get notified if LoopUp is down or experiencing an outage?
To get notified of any status changes to LoopUp, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of LoopUp every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does LoopUp do?
LoopUp offers a centralized telephony solution for multinational businesses, simplifying management and support while delivering cost savings. They are a leading provider for Microsoft's Operator Connect program.

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