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Is there an LoopUp outage?

LoopUp status: Systems Active

Last checked: 6 minutes ago

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LoopUp outages and incidents

Outage and incident data over the last 30 days for LoopUp.

There have been 1 outages or incidents for LoopUp in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for LoopUp

Outlogger tracks the status of these components for Xero:

Admin Portal Active
Asia-Pacific Active
Europe, the Middle East and Africa Active
Latin America Active
North America Active
Oceania Active
South Africa Active
Apps Active
Audio Platform Active
Event Viewer Active
Slide Share Active
Webcasting Active
Apps Active
Audio Conferencing Active
Screen Sharing Active
Video Sharing Active
Component Status
Active
Admin Portal Active
Asia-Pacific Active
Europe, the Middle East and Africa Active
Latin America Active
North America Active
Oceania Active
South Africa Active
Active
Apps Active
Audio Platform Active
Event Viewer Active
Slide Share Active
Webcasting Active
Active
Apps Active
Audio Conferencing Active
Screen Sharing Active
Video Sharing Active

Latest LoopUp outages and incidents.

View the latest incidents for LoopUp and check for official updates:

Updates:

  • Time: June 19, 2023, 2:52 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you experience any other issues, please contact us at [email protected].
  • Time: June 16, 2023, 8:03 p.m.
    Status: Investigating
    Update: We’re investigating an issue that is causing the online voice routing policy (OVRP) to not be set when adding users via the admin portal. This is not impacting telephony service for existing users, nor does it impact removing service for users. In the meantime, please contact support if you need to add phone service for any new users.
  • Time: June 16, 2023, 6:12 p.m.
    Status: Investigating
    Update: We’re currently investigating an issue that is causing delays for adding and removing service for users via the admin portal. This is not impacting telephony service for current users. We will update as soon as we have resolution. In the meantime, please contact support if you have any phone user changes that need to be actioned immediately.

Updates:

  • Time: June 5, 2023, 5:15 p.m.
    Status: Resolved
    Update: Further testing concludes that the incident is resolved and normal service has been restored. If you experience any further disruption, please contact [email protected]. Thank you for your patience and cooperation.
  • Time: June 5, 2023, 10:21 a.m.
    Status: Monitoring
    Update: We are pleased to inform you that we have successfully implemented a workaround. We have observed positive results both in test and production indicating that normal service has been restored. If you experience any further issues, please reach out to us at [email protected]. Rest assured, we will closely monitor the situation to ensure ongoing stability. We appreciate your patience
  • Time: June 2, 2023, 11:51 a.m.
    Status: Identified
    Update: We have confirmed that the issue is indeed a result of a recent regulatory change in China. Unfortunately, workarounds are not currently available, but we are actively working with our downstream carriers to find a solution. Rest assured, our team is fully dedicated to addressing this matter as soon as possible and we will keep you updated on any progress made.
  • Time: June 2, 2023, 10:47 a.m.
    Status: Identified
    Update: We suspect that the Microsoft Teams - Direct Routing issue is related to a recent change in Chinese regulation. Our team is actively investigating potential workarounds to address the issue and restore normal call functionality. We are committed to finding a resolution as quickly as possible and will provide further updates once we have more information.
  • Time: June 2, 2023, 8:17 a.m.
    Status: Identified
    Update: Our Network Operations Team have implemented a workaround which has resolved this issue for Remote Meetings Customers, as of 08:11 UTC/09:11 BST today. All outbound calls to +86 numbers on our audio conferencing platforms are now connecting as normal. We will continue to update you as we make further progress.
  • Time: June 2, 2023, 7:47 a.m.
    Status: Investigating
    Update: Our teams have confirmed that outbound calls to China placed by Remote Meetings (Audio Conferencing) attendees are also impacted by this issue. We apologize again for the inconvenience and will provide further updates as progress is made.
  • Time: June 2, 2023, 7:27 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 2, 2023, 6:56 a.m.
    Status: Investigating
    Update: Our investigation into the ongoing connection issue indicates a potential local fault within China. Despite attempts to re-route traffic through multiple terminating carriers, consistent call completion has not been achieved. Urgent escalation and further investigations are underway to promptly resolve the issue. We will continue to provide updates as new information becomes available.
  • Time: June 1, 2023, 8:51 p.m.
    Status: Investigating
    Update: Our teams are actively investigating and working with carriers to resolve this issue. We apologize for the inconvenience and will provide further updates as progress is made.
  • Time: June 1, 2023, 3:34 p.m.
    Status: Investigating
    Update: We are currently investigating an issue concerning outbound calls to China. Some users may experience delays and/or connection issues when trying to dial external Chinese numbers. We are aware of the issue and are working on it urgently with our downstream carriers. Please know that our teams are working hard to get everything up and running. We will provide more information as soon as it is available. We're sorry to be holding you up today. Our Support Team are available 24/7 at [email protected].

Updates:

  • Time: April 25, 2023, 10:46 a.m.
    Status: Resolved
    Update: We've performed the necessary diagnostics and confirmed that the issue is fully resolved. If you experience any further disruption, please contact [email protected]. Thank you for your patience and cooperation.
  • Time: April 25, 2023, 7:37 a.m.
    Status: Monitoring
    Update: We've identified an incident whereby certain calls traversing our SBCs in APAC disconnect erroneously after 20 seconds of media. A fix has been implemented and we are currently monitoring. If you experience any further disruption, please contact [email protected]. Thank you for your patience and cooperation.

Updates:

  • Time: April 5, 2023, 7:11 p.m.
    Status: Resolved
    Update: This incident has been resolved. Replication times for adding and removing users are back to normal. If you experience any other issues, please contact us at [email protected].
  • Time: April 5, 2023, 12:16 p.m.
    Status: Investigating
    Update: We are currently experiencing delays when adding and removing users in our admin portal. As a result, it may take longer than usual for your request to replicate. Please allow up to 24 hours as standard. We're sorry to be holding you up. If you've any questions, our Support Team are available 24/7 at [email protected].

Updates:

  • Time: March 21, 2023, 9:15 a.m.
    Status: Resolved
    Update: A fix has been implemented to ensure that all activity from the 20th of March 2023 is now being populated in the "Reporting Dashboard" area of the LoopUp Cloud Telephony Admin Portal (admin.loopup.com/reporting/dashboard). Our Team are still working towards re-populating all data back to our Customer's dashboards. Until this has been completed, some Customers may see a gap in activity between the 16th-20th of March 2023. If you have any questions or would like assistance, our Support Team are available 24/7 at [email protected].
  • Time: March 20, 2023, 11 a.m.
    Status: Identified
    Update: We have identified an issue impacting the "Reporting Dashboard" area of the LoopUp Cloud Telephony Admin Portal (admin.loopup.com/reporting/dashboard). Some Admins may not be presented with recent usage data, for activity after the 15th/16th of March 2023. Admins should refer to the reporting pages on the Teams Admin Centre (TAC) from admin.teams.microsoft.com > Analytics & Reports > Usage Reports, for the most relevant information until this issue has been resolved. Please know that our teams are working hard to get everything up and running. We will provide more information as soon as it is available. We're sorry to be holding you up today. Our Support Team are available 24/7 at [email protected].

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Frequently Asked Questions - LoopUp

Is there a LoopUp outage?
The current status of LoopUp is: Systems Active
Where can I find the official status page of LoopUp?
The official status page for LoopUp is here
How can I get notified if LoopUp is down or experiencing an outage?
To get notified of any status changes to LoopUp, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of LoopUp every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does LoopUp do?
LoopUp offers a centralized telephony solution for multinational businesses, simplifying management and support while delivering cost savings. They are a leading provider for Microsoft's Operator Connect program.

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