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Is there an LoopUp outage?

LoopUp status: Systems Active

Last checked: 5 minutes ago

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LoopUp outages and incidents

Outage and incident data over the last 30 days for LoopUp.

There have been 1 outages or incidents for LoopUp in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for LoopUp

Outlogger tracks the status of these components for Xero:

Admin Portal Active
Asia-Pacific Active
Europe, the Middle East and Africa Active
Latin America Active
North America Active
Oceania Active
South Africa Active
Apps Active
Audio Platform Active
Event Viewer Active
Slide Share Active
Webcasting Active
Apps Active
Audio Conferencing Active
Screen Sharing Active
Video Sharing Active
Component Status
Active
Admin Portal Active
Asia-Pacific Active
Europe, the Middle East and Africa Active
Latin America Active
North America Active
Oceania Active
South Africa Active
Active
Apps Active
Audio Platform Active
Event Viewer Active
Slide Share Active
Webcasting Active
Active
Apps Active
Audio Conferencing Active
Screen Sharing Active
Video Sharing Active

Latest LoopUp outages and incidents.

View the latest incidents for LoopUp and check for official updates:

Updates:

  • Time: Aug. 26, 2022, 9:57 a.m.
    Status: Resolved
    Update: All of our internal testing has been successful and we believe that this issue has now been resolved, as of 23:00 PDT / 02:00 EDT / 07:00 BST on Friday 26th August 2022. If you require any further information or would like to report any new issues, our Support Team are available 24/7 at [email protected].
  • Time: Aug. 26, 2022, 7:09 a.m.
    Status: Monitoring
    Update: A remedial change to resolve this issue was completed at 23:00 PDT / 02:00 EDT / 07:00 BST on Friday 26th August 2022, and our Teams are now completing post-change testing. We will continue to monitor and provide an update shortly. If you have any questions or require further information, our Support Team are available 24/7 at [email protected].
  • Time: Aug. 25, 2022, 2:38 p.m.
    Status: Identified
    Update: We are currently investigating an issue impacting our service in the US. Some users may experience unexpected call drops on emergency calls to "911" and "933". We’re aware of the issue and are working on it urgently. Calls made in E164 format to emergency services (E.G. +911, +933) are not impacted. Please know that our teams are working hard to get everything up and running. We will provide more information as soon as it is available. We're sorry to be holding you up today. Our Support Team are available 24/7 at [email protected].

Updates:

  • Time: Aug. 19, 2022, 8:57 a.m.
    Status: Resolved
    Update: Between 18:35 BST on Friday 12th August and 04:00 BST on Saturday 13th August, Users who are delegates for others may have experienced issues when trying to access/schedule meetings for their Hosts, from the Outlook Add-In. Delegates using the platform on-web (account.loopup.com) would not have been affected by this issue. No other services were impacted, including Remote Meetings conferences, Event by LoopUp participants and Cloud Telephony. The LoopUp Network Operations Team restored service on Saturday 13th August at 04:00 BST. If you require any further information or would like to report any new issues, our Support Team are available 24/7 at [email protected].

Updates:

  • Time: Aug. 18, 2022, 8:06 a.m.
    Status: Resolved
    Update: An investigation has found that, between 9th-11th August 2022, attendees who dialled into their LoopUp Remote Meetings and landed on specific servers may have experienced unexpected call-drops at a 1-hour duration. Remote Meetings attendees who dialled out, Event by LoopUp participants and Cloud Telephony Customers were not impacted by this issue. The LoopUp Network Operations Team restored service on Thursday 11th August 2022 at 17:48 BST. If you require any further information or would like to report any new issues, our Support Team are available 24/7 at [email protected].

Updates:

  • Time: May 18, 2022, 7:16 a.m.
    Status: Resolved
    Update: Our Team have now confirmed that this issue has been resolved. If you would like any further information about our investigation or experience any new issues, please reach out to our Support Team at [email protected].
  • Time: May 9, 2022, 3:41 p.m.
    Status: Investigating
    Update: We are currently investigating an issue impacting the information presented on the Admin Portal (https://admin.loopup.com/). Due to a Microsoft issue, we aren't able to display the latest information about number status and assigned users. Please note that this issue impacts the information available on the number management area of the Admin Portal only - all other service areas remain fully operational. Our Teams are working on a resolution and the Support Team are available 24/7 at [email protected], should you need assistance.

Updates:

  • Time: April 28, 2022, 2:44 p.m.
    Status: Resolved
    Update: As per Microsoft's most recent update, this issue has been marked as resolved as of Thursday 28th April 2022 at 14:03 UTC. If you would like any further information about our investigation or experience any new issues, please reach out to our Support Team at [email protected].
  • Time: April 28, 2022, 2:29 p.m.
    Status: Monitoring
    Update: The Microsoft Team have released communication about this issue via email and via Twitter updates, under REF: TM365276. Admins will also be able to access notifications from the Teams Admin Centre: admin.teams.microsoft.com. The LoopUp Voice Engineering Team are unable to reproduce the reported issue in any of our testing scenarios and, as such, we believe that this issue has been resolved. We would suggest that all impacted Customers perform their own testing and report any new issues to [email protected]. Thank you again for your patience and cooperation! We will continue to monitor this issue and provide further updates as relevant.
  • Time: April 28, 2022, 2:03 p.m.
    Status: Investigating
    Update: We are currently investigating an issue impacting some inbound/outbound calls on Teams. Some users are experiencing issues when trying to make calls from Teams, and also when receiving calls. We’re aware of the issue and are working on it urgently. Please know that our teams are working hard to get everything up and running. We will provide more information as soon as it is available. We're sorry to be holding you up today. Our Support Team are available 24/7 at [email protected].

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Frequently Asked Questions - LoopUp

Is there a LoopUp outage?
The current status of LoopUp is: Systems Active
Where can I find the official status page of LoopUp?
The official status page for LoopUp is here
How can I get notified if LoopUp is down or experiencing an outage?
To get notified of any status changes to LoopUp, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of LoopUp every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does LoopUp do?
LoopUp offers a centralized telephony solution for multinational businesses, simplifying management and support while delivering cost savings. They are a leading provider for Microsoft's Operator Connect program.

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