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Outage and incident data over the last 30 days for LoyaltyLion.
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Sign Up NowOutlogger tracks the status of these components for Xero:
Component | Status |
---|---|
API | Active |
Merchant account | Active |
Platform and SDK | Active |
Shopify API & Mobile | Active |
View the latest incidents for LoyaltyLion and check for official updates:
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: Aug. 19, 2024, 4:21 p.m.
Description: Our SDK components went offline due to an issue with our CDN provider. We migrated to our backup CDN and full functionality was restored. This only impacted shopper-facing functionality (i.e. claiming rewards on-site), no API or backend requests were impacted
Status: Resolved
Impact: None | Started At: March 4, 2024, 2 a.m.
Description: We observed a performance degradation in one of our job queueing subsystems. As part of recovery to normal operations, we - paused processing on customer tier evaluation between 2024-03-02T13:30 UTC and 2024-03-02T19:00 UTC - paused processing on outbound webhook delivery between 2024-03-02T14:30 UTC and 2024-03-03T14:30 UTC - implemented controls on unusual traffic from Shopify Tier assignment and webhook delivery are now functioning as normal. We plan to gradually deliver the webhooks from the paused period over the next few days.
Status: Resolved
Impact: Major | Started At: March 2, 2024, 1:30 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: Feb. 20, 2024, 9:15 p.m.
Description: We've caught up with the backlog of jobs and our platform is back to normal.
Status: Resolved
Impact: Minor | Started At: Jan. 25, 2024, 7:06 p.m.
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