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Is there an Malomo outage?

Malomo status: Systems Active

Last checked: 4 minutes ago

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Malomo outages and incidents

Outage and incident data over the last 30 days for Malomo.

There have been 0 outages or incidents for Malomo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Malomo

Outlogger tracks the status of these components for Xero:

Malomo - Website Active
Attentive Active
Klaviyo Active
Postscript Active
Shopify Active
API Active
Dashboard Active
Component Status
Malomo - Website Active
Active
Attentive Active
Klaviyo Active
Postscript Active
Shopify Active
Active
API Active
Dashboard Active

Latest Malomo outages and incidents.

View the latest incidents for Malomo and check for official updates:

Updates:

  • Time: Dec. 8, 2023, 10:26 p.m.
    Status: Resolved
    Update: We identified the issue causing some outgoing events to be delayed, lost, or duplicated. We implemented a fix on Dec. 6 at approximately 7:00 pm EST. We have monitored the fix for several days and have confirmed that we are not seeing any further issues. This issue is now resolved.
  • Time: Nov. 30, 2023, 3:19 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Nov. 30, 2023, 1:22 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Nov. 29, 2023, 11:34 p.m.
    Status: Identified
    Update: Our team has identified an issue, affecting some merchants, that is impacting the timely delivery of order confirmation notifications from Malomo. This issue is causing delays in both email and SMS confirmations for orders processed through Malomo and its integrated services. We understand the importance of timely order updates and apologize for any inconvenience this may cause. Our technical team is actively working to resolve this issue as quickly as possible. As a temporary workaround we recommend affected merchants switch their order confirmation emails back to Shopify's default or use the Place Order metric in Klaviyo.

Updates:

  • Time: Dec. 8, 2023, 10:26 p.m.
    Status: Resolved
    Update: We identified the issue causing some outgoing events to be delayed, lost, or duplicated. We implemented a fix on Dec. 6 at approximately 7:00 pm EST. We have monitored the fix for several days and have confirmed that we are not seeing any further issues. This issue is now resolved.
  • Time: Nov. 30, 2023, 3:19 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Nov. 30, 2023, 1:22 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Nov. 29, 2023, 11:34 p.m.
    Status: Identified
    Update: Our team has identified an issue, affecting some merchants, that is impacting the timely delivery of order confirmation notifications from Malomo. This issue is causing delays in both email and SMS confirmations for orders processed through Malomo and its integrated services. We understand the importance of timely order updates and apologize for any inconvenience this may cause. Our technical team is actively working to resolve this issue as quickly as possible. As a temporary workaround we recommend affected merchants switch their order confirmation emails back to Shopify's default or use the Place Order metric in Klaviyo.

Updates:

  • Time: Nov. 17, 2023, 6:10 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 17, 2023, 6:10 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 16, 2023, 11:13 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 16, 2023, 11:13 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 16, 2023, 8:14 p.m.
    Status: Investigating
    Update: We are currently investigating an issue. You may experience issues accessing our dashboard, viewing tracking pages and receiving events to our integrations during this time.
  • Time: Nov. 16, 2023, 8:14 p.m.
    Status: Investigating
    Update: We are currently investigating an issue. You may experience issues accessing our dashboard, viewing tracking pages and receiving events to our integrations during this time.

Updates:

  • Time: Oct. 12, 2023, 3:28 p.m.
    Status: Resolved
    Update: Starting at 8:00 AM EST we experienced an issue with a database that caused some slow down when processing events. The issue was resolved at 10:30 AM EST. There may be a 30 min. to 1 hour delay for events that were sent to our Attentive, Klaviyo and PostScript integrations.

Updates:

  • Time: Oct. 12, 2023, 3:28 p.m.
    Status: Resolved
    Update: Starting at 8:00 AM EST we experienced an issue with a database that caused some slow down when processing events. The issue was resolved at 10:30 AM EST. There may be a 30 min. to 1 hour delay for events that were sent to our Attentive, Klaviyo and PostScript integrations.

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Frequently Asked Questions - Malomo

Is there a Malomo outage?
The current status of Malomo is: Systems Active
Where can I find the official status page of Malomo?
The official status page for Malomo is here
How can I get notified if Malomo is down or experiencing an outage?
To get notified of any status changes to Malomo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Malomo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Malomo do?
This service offers branded order tracking experiences to increase customer loyalty and decrease WISMO tickets. It also provides shipment and carrier analytics for better control.

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