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Is there an Malomo outage?

Malomo status: Systems Active

Last checked: 10 seconds ago

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Malomo outages and incidents

Outage and incident data over the last 30 days for Malomo.

There have been 0 outages or incidents for Malomo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Malomo

Outlogger tracks the status of these components for Xero:

Malomo - Website Active
Attentive Active
Klaviyo Active
Postscript Active
Shopify Active
API Active
Dashboard Active
Component Status
Malomo - Website Active
Active
Attentive Active
Klaviyo Active
Postscript Active
Shopify Active
Active
API Active
Dashboard Active

Latest Malomo outages and incidents.

View the latest incidents for Malomo and check for official updates:

Updates:

  • Time: Aug. 16, 2023, 7:38 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 24, 2023, 3:02 p.m.
    Status: Monitoring
    Update: At 10:10pm EDT, we implemented a fix and are currently monitoring the situation. Shopify orders that were placed between Friday, July 21 at 4:22pm EDT and Sunday, July 23 at 10:10pm EDT will see delayed Order Confirmation and Shipment Created updates as our system catches up. Orders placed after after July 23 at 10:10pm EDT will see immediate updates, as expected. Our team will continue to monitor the situation over the next 24 hours.
  • Time: July 24, 2023, 1:58 a.m.
    Status: Investigating
    Update: This evening, we identified an interruption to our Shopify integration beginning Friday, July 21 at approximately 4:22pm EDT, which impacted events received from Shopify. Any orders placed after this time are being impacted in the following ways: • The Malomo: ShopifyOrderCreated metric is not being sent to our app integrations • The Malomo: ShipmentCreated metric is not being sent to our app integrations • Orders are not appearing in the Malomo dashboard If you trigger Order Confirmation emails or SMS from the Malomo: ShopifyOrderCreated metric in any integration, these order notifications likely have not been sent. If you trigger Just Shipped emails or SMS from the Malomo: ShipmentCreated metric in any integration, these shipping notifications likely have not been sent. We are currently investigating the issue and will provide updates as we learn more.

Updates:

  • Time: Aug. 16, 2023, 7:38 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 24, 2023, 3:02 p.m.
    Status: Monitoring
    Update: At 10:10pm EDT, we implemented a fix and are currently monitoring the situation. Shopify orders that were placed between Friday, July 21 at 4:22pm EDT and Sunday, July 23 at 10:10pm EDT will see delayed Order Confirmation and Shipment Created updates as our system catches up. Orders placed after after July 23 at 10:10pm EDT will see immediate updates, as expected. Our team will continue to monitor the situation over the next 24 hours.
  • Time: July 24, 2023, 1:58 a.m.
    Status: Investigating
    Update: This evening, we identified an interruption to our Shopify integration beginning Friday, July 21 at approximately 4:22pm EDT, which impacted events received from Shopify. Any orders placed after this time are being impacted in the following ways: • The Malomo: ShopifyOrderCreated metric is not being sent to our app integrations • The Malomo: ShipmentCreated metric is not being sent to our app integrations • Orders are not appearing in the Malomo dashboard If you trigger Order Confirmation emails or SMS from the Malomo: ShopifyOrderCreated metric in any integration, these order notifications likely have not been sent. If you trigger Just Shipped emails or SMS from the Malomo: ShipmentCreated metric in any integration, these shipping notifications likely have not been sent. We are currently investigating the issue and will provide updates as we learn more.

Updates:

  • Time: May 30, 2023, 2:22 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 25, 2023, 2:18 p.m.
    Status: Monitoring
    Update: We identified an issue with our Klaviyo integration that could cause "ShipmentUpdateReceived" events with a status of "in_transit" to trigger multiple emails. A fix was introduced and we are now monitoring the situation. It's possible that one additional email may be triggered if the previous "ShipmentUpdateReceived" event with a status of "in_transit" occurred before the fix was implemented.

Updates:

  • Time: May 30, 2023, 2:22 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 25, 2023, 2:18 p.m.
    Status: Monitoring
    Update: We identified an issue with our Klaviyo integration that could cause "ShipmentUpdateReceived" events with a status of "in_transit" to trigger multiple emails. A fix was introduced and we are now monitoring the situation. It's possible that one additional email may be triggered if the previous "ShipmentUpdateReceived" event with a status of "in_transit" occurred before the fix was implemented.

Updates:

  • Time: May 23, 2023, 11:05 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 22, 2023, 11:12 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 22, 2023, 3:02 p.m.
    Status: Investigating
    Update: We are investigating reports of degraded performance and elevated error rates.

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Frequently Asked Questions - Malomo

Is there a Malomo outage?
The current status of Malomo is: Systems Active
Where can I find the official status page of Malomo?
The official status page for Malomo is here
How can I get notified if Malomo is down or experiencing an outage?
To get notified of any status changes to Malomo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Malomo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Malomo do?
This service offers branded order tracking experiences to increase customer loyalty and decrease WISMO tickets. It also provides shipment and carrier analytics for better control.

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