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Is there an Malomo outage?

Malomo status: Systems Active

Last checked: 8 minutes ago

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Malomo outages and incidents

Outage and incident data over the last 30 days for Malomo.

There have been 0 outages or incidents for Malomo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Malomo

Outlogger tracks the status of these components for Xero:

Malomo - Website Active
Attentive Active
Klaviyo Active
Postscript Active
Shopify Active
API Active
Dashboard Active
Component Status
Malomo - Website Active
Active
Attentive Active
Klaviyo Active
Postscript Active
Shopify Active
Active
API Active
Dashboard Active

Latest Malomo outages and incidents.

View the latest incidents for Malomo and check for official updates:

Updates:

  • Time: Feb. 10, 2023, 2:45 p.m.
    Status: Resolved
    Update: After monitoring this issue we have determined that the problem is fixed. USPS packages should now be correctly marked as "delivered" instead of "return-to-sender".
  • Time: Feb. 10, 2023, 2:41 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Feb. 7, 2023, 5:25 p.m.
    Status: Monitoring
    Update: We have identified the issue and implemented a solution. We will continue to monitor the situation throughout the day.
  • Time: Feb. 7, 2023, 4:32 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 7, 2023, 4:32 p.m.
    Status: Investigating
    Update: Yesterday, we identified an issue with USPS marking some packages as “Return to Sender”, right before marking the same package as “Delivered”. We are currently working with our integration partner to determine why they are sending this event for packages that have been successfully delivered. Customers using Return to Sender flows with our integrations may be affected, causing some shoppers to receive Return to Sender notifications for USPS packages that were successfully delivered. We recommend that customers using Return to Sender flows disable them until the issue is resolved. Customers using the Problem Orders feature may see higher than average Returned to Sender numbers on the Problem Orders report. We will keep this post updated as we work to resolve the issue.

Updates:

  • Time: Feb. 10, 2023, 2:45 p.m.
    Status: Resolved
    Update: After monitoring this issue we have determined that the problem is fixed. USPS packages should now be correctly marked as "delivered" instead of "return-to-sender".
  • Time: Feb. 10, 2023, 2:41 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Feb. 7, 2023, 5:25 p.m.
    Status: Monitoring
    Update: We have identified the issue and implemented a solution. We will continue to monitor the situation throughout the day.
  • Time: Feb. 7, 2023, 4:32 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 7, 2023, 4:32 p.m.
    Status: Investigating
    Update: Yesterday, we identified an issue with USPS marking some packages as “Return to Sender”, right before marking the same package as “Delivered”. We are currently working with our integration partner to determine why they are sending this event for packages that have been successfully delivered. Customers using Return to Sender flows with our integrations may be affected, causing some shoppers to receive Return to Sender notifications for USPS packages that were successfully delivered. We recommend that customers using Return to Sender flows disable them until the issue is resolved. Customers using the Problem Orders feature may see higher than average Returned to Sender numbers on the Problem Orders report. We will keep this post updated as we work to resolve the issue.

Updates:

  • Time: Oct. 25, 2022, 3:01 p.m.
    Status: Resolved
    Update: We have verified that the fix put in place yesterday (October 24) at 4:30pm ET has resolved this issue, and all delayed events have finished processing.
  • Time: Oct. 24, 2022, 10:55 p.m.
    Status: Monitoring
    Update: Earlier today, we identified an interruption to our Shopify integration beginning at 10:40am ET which impacted events received from Shopify. Our Malomo: ShopifyOrderCreated metric was not being sent to our app integrations as expected. If you trigger Klaviyo email or SMS notifications off the Malomo: ShopifyOrderCreated or Malomo: ShipmentCreated metrics, you were likely affected by this interruption. At 4:30pm ET, we implemented a fix and are currently monitoring the situation. Shopify orders that were placed today (October 24) between 10:40am ET and 4:30pm ET will see delayed Order Confirmation updates as our system catches up this evening. Orders placed after after 4:30pm ET will see immediate updates, as expected. Our team will continue to monitor the situation over the next 24 hours.

Updates:

  • Time: Oct. 25, 2022, 3:01 p.m.
    Status: Resolved
    Update: We have verified that the fix put in place yesterday (October 24) at 4:30pm ET has resolved this issue, and all delayed events have finished processing.
  • Time: Oct. 24, 2022, 10:55 p.m.
    Status: Monitoring
    Update: Earlier today, we identified an interruption to our Shopify integration beginning at 10:40am ET which impacted events received from Shopify. Our Malomo: ShopifyOrderCreated metric was not being sent to our app integrations as expected. If you trigger Klaviyo email or SMS notifications off the Malomo: ShopifyOrderCreated or Malomo: ShipmentCreated metrics, you were likely affected by this interruption. At 4:30pm ET, we implemented a fix and are currently monitoring the situation. Shopify orders that were placed today (October 24) between 10:40am ET and 4:30pm ET will see delayed Order Confirmation updates as our system catches up this evening. Orders placed after after 4:30pm ET will see immediate updates, as expected. Our team will continue to monitor the situation over the next 24 hours.

Updates:

  • Time: Oct. 19, 2022, 6:12 p.m.
    Status: Resolved
    Update: We have completed all necessary maintenance and all systems are operational.
  • Time: Oct. 19, 2022, 2:48 p.m.
    Status: Investigating
    Update: The Malomo platform is currently down for some unscheduled maintenance. The API and dashboard will not be functional during the maintenance period.

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Frequently Asked Questions - Malomo

Is there a Malomo outage?
The current status of Malomo is: Systems Active
Where can I find the official status page of Malomo?
The official status page for Malomo is here
How can I get notified if Malomo is down or experiencing an outage?
To get notified of any status changes to Malomo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Malomo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Malomo do?
This service offers branded order tracking experiences to increase customer loyalty and decrease WISMO tickets. It also provides shipment and carrier analytics for better control.

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