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Is there an Malomo outage?

Malomo status: Systems Active

Last checked: 5 minutes ago

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Malomo outages and incidents

Outage and incident data over the last 30 days for Malomo.

There have been 0 outages or incidents for Malomo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Malomo

Outlogger tracks the status of these components for Xero:

Malomo - Website Active
Attentive Active
Klaviyo Active
Postscript Active
Shopify Active
API Active
Dashboard Active
Component Status
Malomo - Website Active
Active
Attentive Active
Klaviyo Active
Postscript Active
Shopify Active
Active
API Active
Dashboard Active

Latest Malomo outages and incidents.

View the latest incidents for Malomo and check for official updates:

Updates:

  • Time: Oct. 19, 2022, 6:12 p.m.
    Status: Resolved
    Update: We have completed all necessary maintenance and all systems are operational.
  • Time: Oct. 19, 2022, 2:48 p.m.
    Status: Investigating
    Update: The Malomo platform is currently down for some unscheduled maintenance. The API and dashboard will not be functional during the maintenance period.

Updates:

  • Time: Oct. 13, 2022, 4:14 p.m.
    Status: Resolved
    Update: Earlier today, we identified an interruption with our Klaviyo integration impacting all events and causing them not to be sent to Klaviyo as expected. All customers using our Klaviyo integration were impacted. At 3pm ET, we implemented a fix that restored the Klaviyo integration and all related events. Events that were missed during downtime are now updating in Klaviyo as expected. We have added more robust integration monitoring for this unique issue in order to prevent another occurrence in the future. Update: October 11th 1:00pm ET Earlier today, we identified an interruption with a carrier partner causing shipping updates not to be received and processed by the Malomo platform. At 12:30pm ET, we addressed the issue and restored service for all shipping events. Events that were missed during downtime are now updating as expected. We have added additional monitoring to our services to detect and alert us of issues like this moving forward.

Updates:

  • Time: Oct. 13, 2022, 4:14 p.m.
    Status: Resolved
    Update: Earlier today, we identified an interruption with our Klaviyo integration impacting all events and causing them not to be sent to Klaviyo as expected. All customers using our Klaviyo integration were impacted. At 3pm ET, we implemented a fix that restored the Klaviyo integration and all related events. Events that were missed during downtime are now updating in Klaviyo as expected. We have added more robust integration monitoring for this unique issue in order to prevent another occurrence in the future. Update: October 11th 1:00pm ET Earlier today, we identified an interruption with a carrier partner causing shipping updates not to be received and processed by the Malomo platform. At 12:30pm ET, we addressed the issue and restored service for all shipping events. Events that were missed during downtime are now updating as expected. We have added additional monitoring to our services to detect and alert us of issues like this moving forward.

Updates:

  • Time: Aug. 17, 2022, 7:46 p.m.
    Status: Resolved
    Update: We identified the issue as a problem with a secondary database that had crashed. The issue has been fixed and all systems are now operational.
  • Time: Aug. 17, 2022, 7:22 p.m.
    Status: Investigating
    Update: The Malomo platform is currently down. Our team is investigating the issue. We will provide more details as we learn more.

Updates:

  • Time: Aug. 17, 2022, 7:46 p.m.
    Status: Resolved
    Update: We identified the issue as a problem with a secondary database that had crashed. The issue has been fixed and all systems are now operational.
  • Time: Aug. 17, 2022, 7:22 p.m.
    Status: Investigating
    Update: The Malomo platform is currently down. Our team is investigating the issue. We will provide more details as we learn more.

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Frequently Asked Questions - Malomo

Is there a Malomo outage?
The current status of Malomo is: Systems Active
Where can I find the official status page of Malomo?
The official status page for Malomo is here
How can I get notified if Malomo is down or experiencing an outage?
To get notified of any status changes to Malomo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Malomo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Malomo do?
This service offers branded order tracking experiences to increase customer loyalty and decrease WISMO tickets. It also provides shipment and carrier analytics for better control.