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Is there an Mautic Community outage?

Mautic Community status: Systems Active

Last checked: 4 minutes ago

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Mautic Community outages and incidents

Outage and incident data over the last 30 days for Mautic Community.

There have been 0 outages or incidents for Mautic Community in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Mautic Community

Outlogger tracks the status of these components for Xero:

Community Handbook Active
Mautic Community Forums Active
Mautic Community Portal Active
Mautic Developer Documentation Active
Mautic Documentation Active
Mautic Inbucket server Active
Mautic Knowledgebase Active
Mautic.org website Active
Mautic Updates Server Active
Mautic URL Shortener Active
Confluence Authentication and User Management Active
Confluence Create and Edit Active
Confluence Signup Active
Confluence View Content Active
Jira Software Authentication and User Management Active
Jira Software Create and edit Active
Jira Software Viewing content Active
Cloudflare Always Online Active
Cloudflare Analytics Active
Cloudflare Apps Marketplace Active
Cloudflare Argo Smart Routing Active
Cloudflare Browser Isolation Active
Cloudflare CDN/Cache Active
Cloudflare CDN Cache Purge Active
Cloudflare Cloudflare Access Active
Cloudflare Cloudflare API Active
Cloudflare Cloudflare Authoritative DNS Active
Cloudflare Cloudflare Dashboard Active
Cloudflare Cloudflare Firewall Active
Cloudflare Cloudflare Images Active
Cloudflare Cloudflare Logs Active
Cloudflare Cloudflare Pages Active
Cloudflare Cloudflare Recursive DNS Active
Cloudflare Cloudflare Registrar Active
Cloudflare Cloudflare Spectrum Active
Cloudflare Cloudflare Storage Active
Cloudflare Cloudflare Stream Active
Cloudflare Cloudflare Tunnel Active
Cloudflare Cloudflare Workers Active
Cloudflare Cloudflare Zero Trust Active
Cloudflare Cloudflare Zero Trust Dashboard Active
Cloudflare Distributed Web Gateway Active
Cloudflare DNS Root Servers Active
Cloudflare DNS Updates Active
Cloudflare Email Routing Active
Cloudflare Geo-Key Manager Active
Cloudflare Image Resizing Active
Cloudflare Load Balancing and Monitoring Active
Cloudflare Magic Transit Active
Cloudflare Randomness Beacon Active
Cloudflare SSL Certificate Provisioning Active
Cloudflare SSL for SaaS Provisioning Active
Cloudflare Time Services Active
Cloudflare WARP Active
Cloudflare Zaraz Active
GitHub API Requests Active
GitHub GitHub Actions Active
GitHub Git Operations Active
GitHub Issues Active
GitHub Pull Requests Active
Slack Apps/Integrations Active
Slack Apps/Integrations/APIs Active
Slack Calls Active
Slack Connections Active
Slack Link Previews Active
Slack Login/SSO Active
Slack Messaging Active
Slack Notifications Active
Slack Posts/Files Active
Slack Posts/Files Active
Slack Search Active
Slack Workspace/Org Administration Active
Auth0 Email Delivery Active
Auth0 Multi-factor Authentication Active
Auth0 User Authentication Active
Acquia, Inc. Acquia Campaign Studio Active
DigitalOcean Droplets Active
DigitalOcean Global Active
DigitalOcean Networking Active
DigitalOcean NYC1 Active
DigitalOcean NYC3 Active
Component Status
Community Handbook Active
Mautic Community Forums Active
Mautic Community Portal Active
Mautic Developer Documentation Active
Mautic Documentation Active
Mautic Inbucket server Active
Mautic Knowledgebase Active
Mautic.org website Active
Mautic Updates Server Active
Mautic URL Shortener Active
Active
Confluence Authentication and User Management Active
Confluence Create and Edit Active
Confluence Signup Active
Confluence View Content Active
Jira Software Authentication and User Management Active
Jira Software Create and edit Active
Jira Software Viewing content Active
Active
Cloudflare Always Online Active
Cloudflare Analytics Active
Cloudflare Apps Marketplace Active
Cloudflare Argo Smart Routing Active
Cloudflare Browser Isolation Active
Cloudflare CDN/Cache Active
Cloudflare CDN Cache Purge Active
Cloudflare Cloudflare Access Active
Cloudflare Cloudflare API Active
Cloudflare Cloudflare Authoritative DNS Active
Cloudflare Cloudflare Dashboard Active
Cloudflare Cloudflare Firewall Active
Cloudflare Cloudflare Images Active
Cloudflare Cloudflare Logs Active
Cloudflare Cloudflare Pages Active
Cloudflare Cloudflare Recursive DNS Active
Cloudflare Cloudflare Registrar Active
Cloudflare Cloudflare Spectrum Active
Cloudflare Cloudflare Storage Active
Cloudflare Cloudflare Stream Active
Cloudflare Cloudflare Tunnel Active
Cloudflare Cloudflare Workers Active
Cloudflare Cloudflare Zero Trust Active
Cloudflare Cloudflare Zero Trust Dashboard Active
Cloudflare Distributed Web Gateway Active
Cloudflare DNS Root Servers Active
Cloudflare DNS Updates Active
Cloudflare Email Routing Active
Cloudflare Geo-Key Manager Active
Cloudflare Image Resizing Active
Cloudflare Load Balancing and Monitoring Active
Cloudflare Magic Transit Active
Cloudflare Randomness Beacon Active
Cloudflare SSL Certificate Provisioning Active
Cloudflare SSL for SaaS Provisioning Active
Cloudflare Time Services Active
Cloudflare WARP Active
Cloudflare Zaraz Active
Active
GitHub API Requests Active
GitHub GitHub Actions Active
GitHub Git Operations Active
GitHub Issues Active
GitHub Pull Requests Active
Active
Slack Apps/Integrations Active
Slack Apps/Integrations/APIs Active
Slack Calls Active
Slack Connections Active
Slack Link Previews Active
Slack Login/SSO Active
Slack Messaging Active
Slack Notifications Active
Slack Posts/Files Active
Slack Posts/Files Active
Slack Search Active
Slack Workspace/Org Administration Active
Active
Auth0 Email Delivery Active
Auth0 Multi-factor Authentication Active
Auth0 User Authentication Active
Active
Acquia, Inc. Acquia Campaign Studio Active
DigitalOcean Droplets Active
DigitalOcean Global Active
DigitalOcean Networking Active
DigitalOcean NYC1 Active
DigitalOcean NYC3 Active

Latest Mautic Community outages and incidents.

View the latest incidents for Mautic Community and check for official updates:

Updates:

  • Time: June 14, 2024, 11:21 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 14, 2024, 10:52 a.m.
    Status: Identified
    Update: Discourse has a service outage which is under investigation. Please follow the incident at https://status.discourse.org/. Incident Status Partial Service Disruption Components Discourse Basic, Standard, and Business Hosting, Discourse Enterprise Hosting Locations NA West (sea) 1, NA West (sea) 2 June 14, 2024 10:02AM UTC[Investigating] We are investigating reports of connectivity issues to some hosted sites June 14, 2024 10:32AM UTC[Identified] We have identified an issue with ipv4 connectivity for some users, and continue to investigate

Updates:

  • Time: Dec. 6, 2023, 3:42 p.m.
    Status: Postmortem
    Update: On Monday morning, a two hour outage was planned to transition our Decidim instance from using a private image over to using the Mautic GitHub repository and DockerHub image, with the end goal being able to have automated pipelines for deployment when a community PR is merged. During the process, one of the encryption keys which are essential for Decidim’s functioning - which was supposed to be backed up - unfortunately was overwritten and could not be recovered. We reached out to the hosting provider, Infomaniak, to request a rollback to backup, but it was after hours which meant we had to wait for the next morning. The next day, we called Infomaniak again to request the rollback and they assured us it would happen in the early evening. Upon calling to get a status update, we were informed that they did not have any backups from which to restore from. We therefore had to set about the process of removing all encrypted data and re-configuring it with new keys, which happened on Wednesday morning. ## Actions and learnings 1. In the process the current setup was removed and started again pulling from the new infrastructure, which resulted in the keys being lost. In the future we will take the longer route of making the production instance read-only and setting up a separate working area to do the update before switching to it. 2. We were planning to set up off-site backups rather than just relying on the hosting provider’s backup which we now know are non-existent. This has now been accelerated and we’ve got backups both of the encryption keys and the entire instance in several locations for future resilience. Pipelines will be set up to automatically push backups at regular intervals. 3. One of the people involved assumed the other had set up off-site backups already and didn’t think to question - in the future we’ll be more explicit about our backup integrity before making such major changes.
  • Time: Dec. 6, 2023, 3:41 p.m.
    Status: Resolved
    Update: This incident has now been resolved.
  • Time: Dec. 6, 2023, 11:31 a.m.
    Status: Monitoring
    Update: A fix has been implemented for the issues that were experienced, we will continue to monitor to ensure that all systems are working as expected.
  • Time: Dec. 6, 2023, 12:01 a.m.
    Status: Identified
    Update: We have implemented a roll-back and are in the process of reconfiguring some aspects which have not been cleanly recovered. It is anticipated this will be resolved on Wednesday morning. At present login and some pages will be unavailable until this is resolved.
  • Time: Dec. 4, 2023, 4:42 p.m.
    Status: Identified
    Update: We have identified the cause of the issues (broken links and not being able to log in) which is relating to a mismatch in encryption keys. We will be rolling back in the morning when the infrastructure providers' support is available, which will resolve the issue and allow us to get back up and running. Apologies for the inconvenience.
  • Time: Dec. 4, 2023, 2:48 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Dec. 4, 2023, 2:47 p.m.
    Status: Identified
    Update: We are working on finalising the deployment of the Community Portal which encountered some problems with broken images and links not working.

Updates:

  • Time: Aug. 24, 2023, 5:47 p.m.
    Status: Resolved
    Update: We are pleased to inform you that the incident we've been dealing with has been successfully resolved. We kindly thank you for your patience and cooperation during this time. Our team will continue monitoring the system to ensure ongoing stability.
  • Time: Aug. 24, 2023, 3:48 p.m.
    Status: Monitoring
    Update: Good news! The issue we've been experiencing has been successfully resolved. We would like to express our thanks to everyone for their patience and understanding during this process. Rest assured, our team will remain vigilant and will continue to ensure the stability of our systems. If you encounter any further problems, please do not hesitate to contact us.
  • Time: Aug. 24, 2023, 3:46 p.m.
    Status: Identified
    Update: We're pleased to inform you that the source of the recent issue has been identified. Our team has already initiated a remediation plan to rectify the problem. Issue: Degradation of service on mautic.org resulting in timeout errors. Cause: Discourse comments module causing excess load. Current Status: Remediation is in progress. We appreciate your understanding and patience as we work towards restoring full functionality. We will continue to provide regular updates until the situation is completely resolved.
  • Time: Aug. 24, 2023, 2:42 p.m.
    Status: Investigating
    Update: We are currently investigating a degradation of service on mautic.org.

Updates:

  • Time: June 15, 2022, 12:07 p.m.
    Status: Resolved
    Update: This incident has now been resolved.
  • Time: June 15, 2022, 12:03 p.m.
    Status: Monitoring
    Update: Discourse have identified the problem and implemented a fix, we will continue to monitor the situation.
  • Time: June 15, 2022, 11 a.m.
    Status: Investigating
    Update: Discourse have declared an incident and are investigating: https://status.discourse.org/pages/incident/5e2141ce30dc5c04b3ac32fc/62a9bab8cdf18612b051e284
  • Time: June 15, 2022, 10:43 a.m.
    Status: Investigating
    Update: We are aware of intermittent errors on the Mautic Community Forums and are investigating.

Updates:

  • Time: June 14, 2022, 11:14 a.m.
    Status: Resolved
    Update: An unplanned outage on our documentation server.

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Frequently Asked Questions - Mautic Community

Is there a Mautic Community outage?
The current status of Mautic Community is: Systems Active
Where can I find the official status page of Mautic Community?
The official status page for Mautic Community is here
How can I get notified if Mautic Community is down or experiencing an outage?
To get notified of any status changes to Mautic Community, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Mautic Community every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Mautic Community do?
Mautic offers free marketing automation software for email marketing and lead management, accessible to all users as an open source platform.