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Is there an MediRecords outage?

MediRecords status: Systems Active

Last checked: 7 minutes ago

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MediRecords outages and incidents

Outage and incident data over the last 30 days for MediRecords.

There have been 3 outages or incidents for MediRecords in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for MediRecords

Outlogger tracks the status of these components for Xero:

Appointment Book Active
Appointments Widget Active
ConnectAPI Active
ePrescribing and Prescribing Active
MediRecords Active
Patient App Active
Secure Messaging Active
SMS Active
Waiting Room Active
eRx Script Exchange Active
Healthlink Active
Medicare Active
MediRecords Support Channel Active
My Health Record Active
Twilio Active
Component Status
Appointment Book Active
Appointments Widget Active
ConnectAPI Active
ePrescribing and Prescribing Active
MediRecords Active
Patient App Active
Secure Messaging Active
SMS Active
Waiting Room Active
Active
eRx Script Exchange Active
Healthlink Active
Medicare Active
MediRecords Support Channel Active
My Health Record Active
Twilio Active

Latest MediRecords outages and incidents.

View the latest incidents for MediRecords and check for official updates:

Updates:

  • Time: Nov. 19, 2024, 11:18 p.m.
    Status: Resolved
    Update: Medicare has advised that they have resolved the issue and their system is operating as normal.
  • Time: Nov. 18, 2024, 11:13 p.m.
    Status: Monitoring
    Update: The ongoing Medicare outage is continuing to affect services for Medirecords customers. The following providers are now impacted: - Bupa - Medibank Private Limited For additional details, please refer to the official Medicare Status page: https://www2.medicareaustralia.gov.au/pext/ECLIPSEMonitor/external/eclipse_status.jsp
  • Time: Nov. 18, 2024, 5:07 a.m.
    Status: Monitoring
    Update: We are continuing to Monitor the outage and will update customers as new information becomes available.
  • Time: Nov. 18, 2024, 5:06 a.m.
    Status: Identified
    Update: We have identified an outage with Medicare.
  • Time: Nov. 18, 2024, 5 a.m.
    Status: Identified
    Update: The issue has been identified
  • Time: Nov. 18, 2024, 5 a.m.
    Status: Investigating
    Update: Medicare is currently experiencing an outage that is affecting MediRecords Users. Services which may be affected: Health Fund Verifications (affecting all Health funds) As a result, you may experience delays or difficulties when trying to verify patient details, submit or delete claims, or interact with our online systems. For more information please see Medicares status page: https://www2.medicareaustralia.gov.au/pext/ECLIPSEMonitor/external/eclipse_status.jsp We will continue to keep you updated as new information becomes available. If you are experiencing any problems or need assistance, please contact our support team for further guidance or reach out to Medicare directly. Thank you for your continued patience.

Updates:

  • Time: Oct. 22, 2024, 4:59 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 22, 2024, 4:33 a.m.
    Status: Monitoring
    Update: We would like to inform you that there will be a brief outage today lasting up to 3-5 minutes. This is part of our ongoing efforts to resolve the current system degradation. If you have any questions or need assistance during this time, please don’t hesitate to reach out to our support team. Thank you for your understanding!

Updates:

  • Time: Oct. 22, 2024, 5 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 22, 2024, 4:02 a.m.
    Status: Investigating
    Update: We are aware of intermittent issues with platform response times impacting some clients. We are actively monitoring performance and will keep you appraised. We appreciate your patience during this incident.

Updates:

  • Time: Oct. 22, 2024, 12:18 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 21, 2024, 1:18 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 21, 2024, 1:18 a.m.
    Status: Investigating
    Update: Users are currently experiencing System slowness and overall degradation of the platform. We are working diligently to return the system to normal functioning. Please continue to monitor this page for any updates as well as reaching out to Support if you require further assistance. We appreciate your patience during this incident.

Updates:

  • Time: Oct. 18, 2024, 7:36 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 18, 2024, 3:14 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 18, 2024, 2:48 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 18, 2024, 2:48 a.m.
    Status: Investigating
    Update: We are aware of issues creating electronic prescriptions. We are currently addressing this as a top priority.

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Frequently Asked Questions - MediRecords

Is there a MediRecords outage?
The current status of MediRecords is: Systems Active
Where can I find the official status page of MediRecords?
The official status page for MediRecords is here
How can I get notified if MediRecords is down or experiencing an outage?
To get notified of any status changes to MediRecords, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of MediRecords every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does MediRecords do?
MediRecords provides customized solutions for healthcare professionals and organizations, including sole practitioners, hospitals, health departments, and multidisciplinary teams. Try a demo of MediRecords now.

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