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Is there an MediRecords outage?

MediRecords status: Systems Active

Last checked: 3 minutes ago

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MediRecords outages and incidents

Outage and incident data over the last 30 days for MediRecords.

There have been 2 outages or incidents for MediRecords in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for MediRecords

Outlogger tracks the status of these components for Xero:

Appointment Book Active
Appointments Widget Active
ConnectAPI Active
ePrescribing and Prescribing Active
MediRecords Active
Patient App Active
Secure Messaging Active
SMS Active
Waiting Room Active
eRx Script Exchange Active
Healthlink Active
Medicare Active
MediRecords Support Channel Active
My Health Record Active
Twilio Active
Component Status
Appointment Book Active
Appointments Widget Active
ConnectAPI Active
ePrescribing and Prescribing Active
MediRecords Active
Patient App Active
Secure Messaging Active
SMS Active
Waiting Room Active
Active
eRx Script Exchange Active
Healthlink Active
Medicare Active
MediRecords Support Channel Active
My Health Record Active
Twilio Active

Latest MediRecords outages and incidents.

View the latest incidents for MediRecords and check for official updates:

Updates:

  • Time: June 9, 2023, 4:18 a.m.
    Status: Resolved
    Update: We have been monitoring the platform overnight and well into today and are confident this particular issue has been resolved.
  • Time: June 8, 2023, 4:33 a.m.
    Status: Monitoring
    Update: Our team have identified and resolved the underlying problem. The platform is fully operational again. We will actively monitor the platform overnight and also make available phone, email and chat support to all customers for the next 24h.
  • Time: June 8, 2023, 3:25 a.m.
    Status: Identified
    Update: Despite our best efforts, the problem continues to elude our attempts at resolution. We will provide the next update at 2.30pm AEST
  • Time: June 8, 2023, 2:01 a.m.
    Status: Identified
    Update: Investigations are ongoing. Next update will be provided at 1.30pm AEST
  • Time: June 8, 2023, 1:19 a.m.
    Status: Identified
    Update: Investigations are still ongoing. At this time, customers are encouraged to continue with their business continuity processes.
  • Time: June 8, 2023, 12:35 a.m.
    Status: Identified
    Update: MediRecords is aware of technical issues that are severely impacting the usability of our platform. We appreciate the impact this has on our customers and have all available resources committed to restoring system functionality as soon as possible. We encourage you to implement your business continuity processes until the matter is resolved. Please monitor our status page for further updates.
  • Time: June 7, 2023, 11:33 p.m.
    Status: Investigating
    Update: MediRecords is investigating reports of some users experiencing slower than usual response times.

Updates:

  • Time: June 9, 2023, 4:18 a.m.
    Status: Resolved
    Update: We have been monitoring the platform overnight and well into today and are confident this particular issue has been resolved.
  • Time: June 8, 2023, 4:33 a.m.
    Status: Monitoring
    Update: Our team have identified and resolved the underlying problem. The platform is fully operational again. We will actively monitor the platform overnight and also make available phone, email and chat support to all customers for the next 24h.
  • Time: June 8, 2023, 3:25 a.m.
    Status: Identified
    Update: Despite our best efforts, the problem continues to elude our attempts at resolution. We will provide the next update at 2.30pm AEST
  • Time: June 8, 2023, 2:01 a.m.
    Status: Identified
    Update: Investigations are ongoing. Next update will be provided at 1.30pm AEST
  • Time: June 8, 2023, 1:19 a.m.
    Status: Identified
    Update: Investigations are still ongoing. At this time, customers are encouraged to continue with their business continuity processes.
  • Time: June 8, 2023, 12:35 a.m.
    Status: Identified
    Update: MediRecords is aware of technical issues that are severely impacting the usability of our platform. We appreciate the impact this has on our customers and have all available resources committed to restoring system functionality as soon as possible. We encourage you to implement your business continuity processes until the matter is resolved. Please monitor our status page for further updates.
  • Time: June 7, 2023, 11:33 p.m.
    Status: Investigating
    Update: MediRecords is investigating reports of some users experiencing slower than usual response times.

Updates:

  • Time: May 31, 2023, 4:23 a.m.
    Status: Resolved
    Update: This incident has been resolved and we are continuing to monitor the system for any changes.
  • Time: May 31, 2023, 4:23 a.m.
    Status: Resolved
    Update: This incident has been resolved and we are continuing to monitor the system for any changes.
  • Time: May 31, 2023, 3:59 a.m.
    Status: Identified
    Update: Our Engineering team have identified a potential issue and are implementing a solution that is expected to take effect by 2.30pm AEST.
  • Time: May 31, 2023, 3:59 a.m.
    Status: Identified
    Update: Our Engineering team have identified a potential issue and are implementing a solution that is expected to take effect by 2.30pm AEST.
  • Time: May 31, 2023, 3:43 a.m.
    Status: Investigating
    Update: MediRecords is investigating reports of some users experiencing slower than usual response times.
  • Time: May 31, 2023, 3:43 a.m.
    Status: Investigating
    Update: MediRecords is investigating reports of some users experiencing slower than usual response times.

Updates:

  • Time: May 22, 2023, 12:26 a.m.
    Status: Resolved
    Update: We have implemented a fix and MediRecords should be functioning normally. Please contact Support if you are continuing to have any issues.
  • Time: May 21, 2023, 11:01 p.m.
    Status: Monitoring
    Update: Some Customers are still experiencing degraded performance. We are continually monitoring the system and working to improve performance.
  • Time: May 20, 2023, 7:51 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 20, 2023, 6:55 a.m.
    Status: Investigating
    Update: We are currently Investigating

Updates:

  • Time: May 22, 2023, 12:26 a.m.
    Status: Resolved
    Update: We have implemented a fix and MediRecords should be functioning normally. Please contact Support if you are continuing to have any issues.
  • Time: May 21, 2023, 11:01 p.m.
    Status: Monitoring
    Update: Some Customers are still experiencing degraded performance. We are continually monitoring the system and working to improve performance.
  • Time: May 20, 2023, 7:51 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 20, 2023, 6:55 a.m.
    Status: Investigating
    Update: We are currently Investigating

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Frequently Asked Questions - MediRecords

Is there a MediRecords outage?
The current status of MediRecords is: Systems Active
Where can I find the official status page of MediRecords?
The official status page for MediRecords is here
How can I get notified if MediRecords is down or experiencing an outage?
To get notified of any status changes to MediRecords, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of MediRecords every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does MediRecords do?
MediRecords provides customized solutions for healthcare professionals and organizations, including sole practitioners, hospitals, health departments, and multidisciplinary teams. Try a demo of MediRecords now.