Time: May 5, 2024, 9:52 a.m.

Status: Resolved

Update: English message will follow Nous sommes heureux de vous informer que la situation a été résolue avec succès. Tous les titres ont été publiés et nos équipes ont confirmé que le problème a été entièrement résolu. Nous tenons à exprimer notre gratitude pour votre patience et votre compréhension tout au long de cet incident. Soyez assurés que des mesures ont été prises pour prévenir toute récurrence de ce type de problème à l'avenir. Nous continuons à surveiller l'évolution de la situation. --- We are pleased to inform you that the situation has been successfully resolved. All titles have been published, and our teams have confirmed that the issue has been fully addressed. We would like to express our gratitude for your patience and understanding throughout this incident. Rest assured, measures have been implemented to prevent any recurrence of such issues in the future. We are continuing to monitor for any further issues. Thank you once again for your continued support.

Time: May 5, 2024, 9:47 a.m.

Status: Monitoring

Update: We are continuing to monitor for any further issues.

Time: May 5, 2024, 9:17 a.m.

Status: Monitoring

Update: English message will follow La situation se stabilise progressivement et la plupart des titres sont publiés ou en cours de publication. Nos équipes restent vigilantes et continuent de surveiller la situation de près. Nous sommes sincèrement désolés pour les désagréments occasionnés et vous assurons que des mesures sont en cours d'élaboration pour éviter que ce type de problème ne se reproduise. Merci de votre compréhension. --- The situation is gradually stabilizing, and most titles are either published or in the process of being published. Our teams remain vigilant and continue to closely monitor the situation. We sincerely apologize for any inconvenience caused and assure you that measures are being developed to prevent this type of issue from recurring. Thank you for your understanding.

Time: May 5, 2024, 2:07 a.m.

Status: Identified

Update: English message will follow Nous rencontrons actuellement des ralentissements dans notre système d'ingestion de contenu. Nous avons identifié plus tôt la source de la perturbation et sommes progressivement en train de rétablir le service. Cependant, il pourrait encore falloir quelques heures pour que l'ensemble des publications en cours soient traitées et publiées. Nous vous remercions de votre patience et nous excusons sincèrement pour tout désagrément que cela peut engendrer. Nous vous tiendrons informés dès que la performance de notre service sera complètement restaurée. --- We are currently experiencing slowdowns in our content ingestion system. We identified the source of the disruption earlier and are gradually restoring the service. However, it may still take a few hours for all ongoing publications to be processed and published. We thank you for your patience and sincerely apologize for any inconvenience this may cause. We will keep you informed as soon as our service performance is fully restored.

Time: May 4, 2024, 8:16 p.m.

Status: Identified

Update: English message will follow Nous avons identifié la source du ralentissement du service et sommes en train de valider la reprise normale des activités sur nos serveurs. Les services de publication devraient reprendre progressivement au cours des prochaines minutes. --- We have identified the source of the service slowdown and are currently validating the resumption of normal activities on our servers. Publication services should gradually resume over the next few minutes.

Time: May 4, 2024, 7:35 p.m.

Status: Investigating

Update: English version will follow. Nous rencontrons actuellement des ralentissements dans le traitement et l'ingestion des contenus. Nos équipes techniques sont mobilisées et travaillent activement à résoudre cette situation dans les plus brefs délais. Nous vous remercions de votre patience et nous excusons pour tout désagrément causé. Nous vous tiendrons informés dès que la performance de notre service sera rétablie. --- We are currently experiencing slowdowns in processing and ingesting content. Our technical teams are mobilized and actively working to resolve this situation as quickly as possible. We thank you for your patience and apologize for any inconvenience caused. We will keep you informed as soon as the performance of our service is restored.

Time: March 19, 2024, 5:15 p.m.

Status: Resolved

Update: Un nouveau correctif a été apporté par l'équipe, et la plateforme regagne en stabilité. Notre équipe reste en veille pour les prochaines heures afin de s'assurer de la continuité du service. --- A new patch has been implemented by the team, and the platform is regaining stability. Our team will remain on standby for the next few hours to ensure the continuity of the service.

Time: March 19, 2024, 3:45 p.m.

Status: Monitoring

Update: Nous avons des intermittences dans le service d'appel à notre API, ce qui provoque des erreurs 500 sur nos kiosques. Nos équipes sont à l'œuvre pour stabiliser la situation et rétablir le service. --- We are experiencing intermittencies in the call service to our API, which is causing 500 errors on our kiosks. Our teams are working to stabilize the situation and restore the service.

Time: April 1, 2022, 4:38 a.m.

Status: Resolved

Update: This incident has been resolved.

Time: March 6, 2022, 9:25 a.m.

Status: Monitoring

Update: A fix has been implemented and we are monitoring the results.

Time: March 6, 2022, 8:57 a.m.

Status: Investigating

Update: Some routes of the API are failing, we are investigating the root cause of the problem. The service is partially impacted.

Time: Nov. 5, 2021, 8:21 a.m.

Status: Resolved

Update: Everything is now up and running. Our core storage array started to malfunction around 4:00am this morning, making our data partially unavailable for the rest of our services. The root cause appears to be a hardware bug on the controller managing the array, and we are starting an in-depth analysis to determine the next corrective actions.

Time: Nov. 5, 2021, 7:30 a.m.

Status: Monitoring

Update: A fix has been implemented and we are monitoring the results.

Time: Nov. 5, 2021, 6:35 a.m.

Status: Investigating

Update: We are currently investigating this issue.

Time: Oct. 13, 2021, 1:41 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: Oct. 13, 2021, 8:33 a.m.

Status: Monitoring

Update: All the services are restored, we keep monitoring the situation to ensure that everything is working properly.

Time: Oct. 13, 2021, 7:56 a.m.

Status: Investigating

Update: Our provider is experiencing a major network outage, all miLibris services are currently affected.