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Is there an Modica Group Limited outage?

Modica Group Limited status: Systems Active

Last checked: 8 minutes ago

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Modica Group Limited outages and incidents

Outage and incident data over the last 30 days for Modica Group Limited.

There have been 2 outages or incidents for Modica Group Limited in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Modica Group Limited

Outlogger tracks the status of these components for Xero:

Single Sign On (SSO) Active
Support Desk Active
Australia Active
Dominican Republic Active
New Zealand Active
Paging Active
Rest of the World Active
USA & Canada Active
Campaign Manager Active
Email2SMS Active
Middleware Customers (RedX to Omni) Active
Mobile Gateway (API) Active
Mobile Studio Active
Sending Hours Active
Subscriptions Active
Two Factor Authentication Active
Web2SMS Active
Component Status
Single Sign On (SSO) Active
Support Desk Active
Active
Australia Active
Dominican Republic Active
New Zealand Active
Paging Active
Rest of the World Active
USA & Canada Active
Active
Campaign Manager Active
Email2SMS Active
Middleware Customers (RedX to Omni) Active
Mobile Gateway (API) Active
Mobile Studio Active
Sending Hours Active
Subscriptions Active
Two Factor Authentication Active
Web2SMS Active

Latest Modica Group Limited outages and incidents.

View the latest incidents for Modica Group Limited and check for official updates:

Updates:

  • Time: Sept. 27, 2024, 7:20 a.m.
    Status: Resolved
    Update: This incident has now been resolved. The issue was resolved at 19:06 NZST, messages are now being processed to Viva Dominican Republic. If you are still experiencing issues please contact support@modicagroup.com Regards, Modica Group Support Team.
  • Time: Sept. 27, 2024, 5:06 a.m.
    Status: Investigating
    Update: We are currently experiencing issues delivering messages to Viva Dominican Republic. We have contacted their support team who are working towards a resolution. Messages to Viva Dominican Republic customers will be queued within OMNI and these will be reprocessed automatically. Regards, Modica Support Team support@modicagroup.com

Updates:

  • Time: Sept. 23, 2024, 6:14 a.m.
    Status: Resolved
    Update: This incident has now been set to resolved. The issue was resolved at 17:38 NZST, following a change actioned by our Development Team. We have not seen any new messages affected by the issue since that time. If you are still experiencing issues please contact support@modicagroup.com Regards, Modica Group Support Team.
  • Time: Sept. 23, 2024, 5:44 a.m.
    Status: Monitoring
    Update: We have actioned a change at 17:38 NZST to resolve the new issue affecting Mobile Studio applications. This has rectified the issue caused by the previously implemented change. We can confirm that traffic is flowing as expected via Mobile Studio applications. We will investigate the cause of this incident and work on our systems and processes to ensure that this issue cannot occur in future. If you are still encountering an issue please contact support@modicagroup.com Regards, Modica Support Team.
  • Time: Sept. 23, 2024, 5:31 a.m.
    Status: Identified
    Update: Unfortunately we are encountering a new issue upon actioning a fix for the queuing issue. We are actively working to resolve this issue. We are investigating this issue and will update you again via this status page within the next hour. If you are seeing any other issues please report them via support@modicagroup.com Regards, Modica Support Team
  • Time: Sept. 23, 2024, 5:08 a.m.
    Status: Monitoring
    Update: We have actioned a change at 17:06 NZST to resolve this issue. We can now see that messages flowing via Mobile Studio applications are not being affected by the original queuing issue. We will investigate the cause of this incident and work on our systems and processes to ensure that this issue cannot occur in future. If you are still encountering an issue please contact support@modicagroup.com Regards, Modica Support Team.
  • Time: Sept. 23, 2024, 4:47 a.m.
    Status: Identified
    Update: We are currently experiencing an issue with messages flowing via Mobile Studio applications. We are investigating the issue and will update you again via this status page within the next hour. If you are seeing any other issues please report them via support@modicagroup.com Regards, Modica Support Team

Updates:

  • Time: Aug. 22, 2024, 9:30 p.m.
    Status: Resolved
    Update: We are pleased to inform you that the Web2SMS issue affecting the viewing of some text conversations in the 'New' Inbox has now been resolved. Messages have continued to be sent and received without interruption throughout this period. The 'Old Inbox View' also remains fully functional. Regards, Modica Support Team support@modicagroup.com
  • Time: Aug. 22, 2024, 8:37 p.m.
    Status: Monitoring
    Update: We are pleased to inform you that the Web2SMS issue affecting the viewing of some text conversations in the 'New' Inbox has now been resolved. Messages have continued to be sent and received without interruption throughout this period. The 'Old Inbox View' also remains fully functional. We will continue to monitor the service closely to ensure stability. Regards, Modica Support Team support@modicagroup.com
  • Time: Aug. 22, 2024, 6:33 p.m.
    Status: Investigating
    Update: We are aware of an issue with our Web2SMS service. Customers may not be able to view some text conversations in the 'New' Inbox Please note the 'Old Inbox View' is still working normally and can be used temporarily until the current issue is resolved. Messages are being sent and received normally the issue appears to only affect viewing in the 'New' Inbox Conversation window. We expect this issue to be resolved within the New Zealand morning. Regards, Modica Support Team support@modicagroup.com

Updates:

  • Time: July 30, 2024, 6:11 a.m.
    Status: Resolved
    Update: We are still waiting to hear back from 2Degrees as to the result of their investigations but the error rate has reduced to a more acceptable value. We will resolve this incident but continue to follow up with 2Degrees in relation to these issues.
  • Time: July 30, 2024, 3:50 a.m.
    Status: Investigating
    Update: We are currently experiencing an increase in the number of SMS errors returned by 2Degrees on submission. We are in contact with their support team who are investigating the issue. We will update when we have more information to share.

Updates:

  • Time: July 29, 2024, 8:27 p.m.
    Status: Resolved
    Update: We are pleased to share that the issue preventing delivery to 2Degrees customers was resolved at 08:16 NZT (21:18 UTC). Outbound messages are being reprocessed however there may be delays as the system works through the backlog of messages queued. The start time of the issue was 04:05 NZT (17:05 UTC) - downtime of 4 hours 11 minutes. If you require further investigation, please contact our support team. Thank you for your patience. Regards, Modica Support Team support@modicagroup.com
  • Time: July 29, 2024, 7:39 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 29, 2024, 6:34 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 29, 2024, 5:31 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 29, 2024, 4:29 p.m.
    Status: Investigating
    Update: We are currently experiencing issue delivering messages to 2Degrees. We have contacted their support team who are working towards a resolution. Messages to 2Degrees customers will be queued within OMNI and these will be reprocessed automatically. Connectivity issues started at approximately 04:05 NZT (17:05 UTC). A further update will be posted in 60 minutes. Regards, Modica Support Team support@modicagroup.com

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Frequently Asked Questions - Modica Group Limited

Is there a Modica Group Limited outage?
The current status of Modica Group Limited is: Systems Active
Where can I find the official status page of Modica Group Limited?
The official status page for Modica Group Limited is here
How can I get notified if Modica Group Limited is down or experiencing an outage?
To get notified of any status changes to Modica Group Limited, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Modica Group Limited every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Modica Group Limited do?
Modica provides intelligent messaging services to enterprises, telcos, and aggregators worldwide.

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