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Is there an Molecule outage?

Molecule status: Systems Active

Last checked: 6 minutes ago

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Molecule outages and incidents

Outage and incident data over the last 30 days for Molecule.

There have been 0 outages or incidents for Molecule in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Molecule

Outlogger tracks the status of these components for Xero:

Amazon Web Services - Databases Active
Amazon Web Services - DNS Active
Amazon Web Services - EC2 Active
Amazon Web Services - EKS Active
Amazon Web Services - File Storage Active
Auth0 User Authentication Active
Molecule Europe Active
Amazon Web Services - Databases Active
Amazon Web Services - DNS Active
Amazon Web Services - EC2 Active
Amazon Web Services - EKS Active
Auth0 User Authentication Active
Molecule Active
Component Status
Active
Amazon Web Services - Databases Active
Amazon Web Services - DNS Active
Amazon Web Services - EC2 Active
Amazon Web Services - EKS Active
Amazon Web Services - File Storage Active
Auth0 User Authentication Active
Molecule Europe Active
Active
Amazon Web Services - Databases Active
Amazon Web Services - DNS Active
Amazon Web Services - EC2 Active
Amazon Web Services - EKS Active
Auth0 User Authentication Active
Molecule Active

Latest Molecule outages and incidents.

View the latest incidents for Molecule and check for official updates:

Updates:

  • Time: July 22, 2024, 2:17 p.m.
    Status: Resolved
    Update: This incident has been resolved. We have not seen any issues with reconciliations or any 3rd party data.
  • Time: July 19, 2024, 9:10 p.m.
    Status: Monitoring
    Update: Molecule has been informed by an FCM (Macquarie) that they have been affected by the outage at Cloudstrike early this morning. We did not see any issues from FCM data for yesterday. We will continue to proactively monitor data tonight and tomorrow and update Customers who may be affected on a case by case basis.

Updates:

  • Time: July 5, 2024, 9:35 p.m.
    Status: Postmortem
    Update: # **Incident Report: Incomplete Valuation Data - Resolved** **Date of Resolution:** July 1, 2024 ## **Summary** On Monday morning, July 1, 2024, an issue where certain trades were missing valuation entries was identified and addressed the same day. We apologize for any inconvenience this may have caused and appreciate your understanding. ## **What happened?** The Molecule application has a feature that limits how far into the future valuation entries will be created when trades are made. However, there was no mechanism to create entries for skipped as\_of dates when they became relevant. These previously excluded entries became relevant for the first time on July 1, and some customers began reporting the issue on Friday, June 28. ## **Why** * When implementing the as\_of\_date limits for entry building, a corresponding job to build skipped entries before they became relevant was not available to be run in production. * The system did not include sufficient checks to identify these issues ahead of time. ## **Corrective/Preventive Actions**  * A script was deployed immediately to generate missing entries, addressing the issue and correcting the problem for impacted customers as soon as possible.  This script will run daily to ensure all entries are built until we remove the limit for good. * An internal check has been created to catch missing entries ahead of time. ‌ We apologize for any inconvenience caused and appreciate your understanding as we work to improve our systems and prevent similar issues in the future.
  • Time: July 1, 2024, 8:07 p.m.
    Status: Resolved
    Update: This incident has been resolved. All current-day valuations line up with expectations. Later today we will run a script to fix any missing place-holder valuations for tomorrow's as_of date, and we will continue monitoring forward-dated valuations
  • Time: July 1, 2024, 7:16 p.m.
    Status: Investigating
    Update: Multiple trades have not valued for today. We are in the process of fixing manually and doing a root cause analysis. We will reach out to individual risk managers as we clear each customer, and we will update this incident as we get a comprehensive solution.

Updates:

  • Time: May 16, 2024, 9:42 p.m.
    Status: Postmortem
    Update: **Summary** On May 10, 2024, from 08:03 AM to 08:09 AM CST, a brief service interruption affected our US-based users. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. **What happened?** The system became unavailable to US users for approximately 6 minutes due to excessive frontend resource requests that resulted in unresponsive web application nodes. **Why?** The outage was triggered by an unusual surge in resource demand due to excessive frontend resource requests to the Molecule web application. This placed an unexpectedly high load on our systems, leading to unresponsive web application nodes. **Corrective/Preventive Actions**  To enhance our system's reliability and efficiency, we are implementing the following measures: * Enhanced System Monitoring: We have upgraded our monitoring capabilities to detect and address anomalies more effectively before affecting service availability. * Scalability Improvements: We are increasing the scalability of our web servers to handle spikes in demand more fluidly. * Rate Limiting Enhancements: We plan to improve our rate-limiting measures to prevent any single user or service from making excessive requests in a short time frame. * Software Updates: A specific software issue that allowed for unnecessary resource consumption to help alleviate the issue was discovered and fixed. Once again, we thank you for your patience and understanding as we strive to ensure the reliability of our services.
  • Time: May 10, 2024, 2:33 p.m.
    Status: Resolved
    Update: We have identified the likely cause of the outage this morning and will continuing to monitor.
  • Time: May 10, 2024, 1:16 p.m.
    Status: Investigating
    Update: This morning, Molecule had an outage but is now operational. We are investigating.

Updates:

  • Time: May 1, 2024, 12:14 a.m.
    Status: Postmortem
    Update: **Summary** On April 29, 2024, from 11:34 AM to 12:05 PM CST, a service interruption affected our US-based users. We apologize for any inconvenience. **What happened?** The system was intermittently unavailable to US-based users for approximately 30 minutes. **Why?** The outage was triggered by a large trade upload, which consumed significant system resources. We mitigated the issue by scaling down the heavy resource consumption to allow the system to get back to a healthy state. **Corrective/Preventive Actions** We are committed to providing and continuously improving reliable and efficient software, and this incident has highlighted areas for improvement. To prevent future occurrences of similar issues, we are taking the following steps: 1. **Software Updates**: We are correcting the issue that caused the heavy consumption of resources. 2. **Enhanced System Monitoring:** We are focused on improving our system monitoring to detect and respond to such anomalies before they impact service availability. 3. **Performance Enhancements:** We will roll out several performance improvements over the next few weeks to enhance system resource utilization efficiency. Thank you for your patience.
  • Time: April 29, 2024, 5:21 p.m.
    Status: Resolved
    Update: We continue to monitor
  • Time: April 29, 2024, 5:15 p.m.
    Status: Investigating
    Update: Underlying issue has been resolved. App is operational. Some data may be stale as processing queues were delayed during the outage. We continue to monitor
  • Time: April 29, 2024, 4:55 p.m.
    Status: Investigating
    Update: App is down. We continue to investigate with extreme urgency
  • Time: April 29, 2024, 4:44 p.m.
    Status: Investigating
    Update: We are investigating with extreme urgency

Updates:

  • Time: March 6, 2024, 5:54 p.m.
    Status: Postmortem
    Update: **Summary** On the morning of March 5, 2024, there were some delays related to prior day market data being copied to the current day. The incident was first noticed at approximately 8:00 AM CST and was fully resolved by 12:00 PM CST.  We apologize for the interruption, and would like to share a summary of the incident. **What Happened** You may have noticed that some or all market data from the previous day did not get copied to the current day, resulting in incorrect current day valuations. **Why?** A bug was discovered that created duplicates of certain market prices. The result of these duplicates was the inability to successfully copy the prior day's market prices due to database constraints. **Preventing This Type of Issue** The bug that caused this issue has been fixed. Thank you for your patience, and once again––we’re sorry for the interruption.
  • Time: March 6, 2024, 5:54 p.m.
    Status: Postmortem
    Update: **Summary** On the morning of March 5, 2024, there were some delays related to prior day market data being copied to the current day. The incident was first noticed at approximately 8:00 AM CST and was fully resolved by 12:00 PM CST.  We apologize for the interruption, and would like to share a summary of the incident. **What Happened** You may have noticed that some or all market data from the previous day did not get copied to the current day, resulting in incorrect current day valuations. **Why?** A bug was discovered that created duplicates of certain market prices. The result of these duplicates was the inability to successfully copy the prior day's market prices due to database constraints. **Preventing This Type of Issue** The bug that caused this issue has been fixed. Thank you for your patience, and once again––we’re sorry for the interruption.
  • Time: March 5, 2024, 6:05 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 5, 2024, 6:05 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 5, 2024, 5:13 p.m.
    Status: Identified
    Update: The issue has been identified and fix has been implemented. Market data and Valuation jobs are queued up and processing.
  • Time: March 5, 2024, 5:13 p.m.
    Status: Identified
    Update: The issue has been identified and fix has been implemented. Market data and Valuation jobs are queued up and processing.
  • Time: March 5, 2024, 3:45 p.m.
    Status: Investigating
    Update: We are experiencing some delays in processing copied curves for 3/5/2024. Our Engineering team is aware and are working on the issue. We will update once we have a resolution. This does not affect 3/4/2024 valuations.
  • Time: March 5, 2024, 3:45 p.m.
    Status: Investigating
    Update: We are experiencing some delays in processing copied curves for 3/5/2024. Our Engineering team is aware and are working on the issue. We will update once we have a resolution. This does not affect 3/4/2024 valuations.

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Frequently Asked Questions - Molecule

Is there a Molecule outage?
The current status of Molecule is: Systems Active
Where can I find the official status page of Molecule?
The official status page for Molecule is here
How can I get notified if Molecule is down or experiencing an outage?
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What does Molecule do?
Molecule's ETRM software streamlines risk management for energy and commodity trading companies by automating P&L, position, and risk calculations in the cloud.