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Is there an Molo outage?

Molo status: Minor Outage

Last checked: 6 minutes ago

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Molo outages and incidents

Outage and incident data over the last 30 days for Molo.

There have been 0 outages or incidents for Molo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Molo

Outlogger tracks the status of these components for Xero:

iPad App Active
Molo Manager Smartphone App Active
Molo Online Booking Active
Molo Service Smartphone App Active
Web App Active
Credit Card Processing Active
Physical Credit Card Readers Active
Single Sign On Active
Email Delivery Active
Email Events and Logs Active
Email Validation Active
Molo Multimedia Text Messages (MMS) Performance Issues
Molo Text Chat Active
Molo Text Messages (SMS) Active
Slack APIs for Notifications Active
Auth0 Authentication Active
Auth0 Login Active
File Uploading and Previewing Active
FuelCloud - Live Fuel Transaction Data Active
Online Booking API Active
Xero Accounting API Active
Component Status
Active
iPad App Active
Molo Manager Smartphone App Active
Molo Online Booking Active
Molo Service Smartphone App Active
Web App Active
Active
Credit Card Processing Active
Physical Credit Card Readers Active
Single Sign On Active
Performance Issues
Email Delivery Active
Email Events and Logs Active
Email Validation Active
Molo Multimedia Text Messages (MMS) Performance Issues
Molo Text Chat Active
Molo Text Messages (SMS) Active
Slack APIs for Notifications Active
Active
Auth0 Authentication Active
Auth0 Login Active
File Uploading and Previewing Active
FuelCloud - Live Fuel Transaction Data Active
Online Booking API Active
Xero Accounting API Active

Latest Molo outages and incidents.

View the latest incidents for Molo and check for official updates:

Updates:

  • Time: July 19, 2024, 4:55 a.m.
    Status: Resolved
    Update: Microsoft has resolved the Azure outage and the Molo application is now fully operational. We will be working with our partners at Microsoft to understand the underlying cause of their widespread outage and what steps can be taken to prevent this issue in the future. Any user-created scheduled reports will need to be manually re-run but Molo has already initiated the regularly scheduled daily payouts functionality for all applicable customers. Thank you for your patience and understanding.
  • Time: July 19, 2024, 4:23 a.m.
    Status: Monitoring
    Update: At this time we are still seeing issues caused by Microsoft's Azure outage. You may have issues logging into or using Molo while Microsoft continues to work to recover from their outage. We will continue to monitor and update you as soon as this improves.
  • Time: July 19, 2024, 3:26 a.m.
    Status: Monitoring
    Update: Molo is now back online for all users, but you may notice some slowness while Azure finishes recovering from their outage. We are continuing to monitor and will update once we have received final confirmation from Azure that the outage has been fully resolved. Any user-created scheduled reports will need to be manually re-run but Molo has already initiated the regularly scheduled daily auto-charge functionality for all applicable customers.
  • Time: July 19, 2024, 2:32 a.m.
    Status: Monitoring
    Update: Molo is starting to come back online and will gradually become accessible to all users. We are continuing to monitor and will update once we have received final confirmation from Azure that the outage has been fully resolved.
  • Time: July 19, 2024, 1:39 a.m.
    Status: Monitoring
    Update: From Microsoft: We’ve determined the underlying cause and are currently applying mitigation. We will start to see incremental recovery in next 90 minutes
  • Time: July 19, 2024, 12:39 a.m.
    Status: Identified
    Update: Starting at approximately 5:30pm CT, Azure started experiencing a major outage in the Central US region, which is our primary data center for Molo. Additionally, it would appear that Azure itself is experiencing an outage preventing us from executing our standard disaster recovery steps. Molo production is down at this time and we will provide regular updates as we work to recover from this outage.

Updates:

  • Time: Aug. 22, 2023, 5:20 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 22, 2023, 5:14 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 22, 2023, 5:13 p.m.
    Status: Investigating
    Update: Some users are having difficulty accessing Molo. We are currently investigating the issue.

Updates:

  • Time: May 19, 2023, 3:18 p.m.
    Status: Resolved
    Update: The issue affecting delivery of text messages to the AT&T network in the US has been resolved.
  • Time: May 18, 2023, 7:14 p.m.
    Status: Identified
    Update: An issue with AT&T is causing delays or messages that never arrive to mobile phones on the AT&T network in the US. If you utilize Molo texting, please be aware of this issue. As the issue is with a 3rd party mobile phone carrier, we cannot provide exact details on when this will be resolved. Our apologies for any temporary inconvenience. We will keep this incident updated with information as it becomes available. You can follow updates at https://status.getmolo.com.

Updates:

  • Time: April 24, 2023, 1:02 a.m.
    Status: Resolved
    Update: The issue has been resolved and all systems are operational. We apologize for any temporary inconvenience.
  • Time: April 24, 2023, 12:49 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the situation.
  • Time: April 24, 2023, 12:45 a.m.
    Status: Investigating
    Update: Some users report issues accessing the Molo Web App or logging in.

Updates:

  • Time: Sept. 2, 2022, 5:16 p.m.
    Status: Resolved
    Update: Our team has resolved this issue and is working on resending prior emails. No action on your part will be required. We apologize for any temporary inconvenience.
  • Time: Sept. 2, 2022, 5:10 p.m.
    Status: Investigating
    Update: Our team is continuing to investigate.
  • Time: Sept. 2, 2022, 4:44 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where outbound emails are delayed in getting sent. Our team will address this issue and automatically resend emails that failed to send. No action will be required by you.

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Frequently Asked Questions - Molo

Is there a Molo outage?
The current status of Molo is: Minor Outage
Where can I find the official status page of Molo?
The official status page for Molo is here
How can I get notified if Molo is down or experiencing an outage?
To get notified of any status changes to Molo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Molo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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