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Is there an Molo outage?

Molo status: Minor Outage

Last checked: 52 seconds ago

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Molo outages and incidents

Outage and incident data over the last 30 days for Molo.

There have been 0 outages or incidents for Molo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Molo

Outlogger tracks the status of these components for Xero:

iPad App Active
Molo Manager Smartphone App Active
Molo Online Booking Active
Molo Service Smartphone App Active
Web App Active
Credit Card Processing Active
Physical Credit Card Readers Active
Single Sign On Active
Email Delivery Active
Email Events and Logs Active
Email Validation Active
Molo Multimedia Text Messages (MMS) Performance Issues
Molo Text Chat Active
Molo Text Messages (SMS) Active
Slack APIs for Notifications Active
Auth0 Authentication Active
Auth0 Login Active
File Uploading and Previewing Active
FuelCloud - Live Fuel Transaction Data Active
Online Booking API Active
Xero Accounting API Active
Component Status
Active
iPad App Active
Molo Manager Smartphone App Active
Molo Online Booking Active
Molo Service Smartphone App Active
Web App Active
Active
Credit Card Processing Active
Physical Credit Card Readers Active
Single Sign On Active
Performance Issues
Email Delivery Active
Email Events and Logs Active
Email Validation Active
Molo Multimedia Text Messages (MMS) Performance Issues
Molo Text Chat Active
Molo Text Messages (SMS) Active
Slack APIs for Notifications Active
Active
Auth0 Authentication Active
Auth0 Login Active
File Uploading and Previewing Active
FuelCloud - Live Fuel Transaction Data Active
Online Booking API Active
Xero Accounting API Active

Latest Molo outages and incidents.

View the latest incidents for Molo and check for official updates:

Updates:

  • Time: June 9, 2022, 5:27 p.m.
    Status: Resolved
    Update: Our infrastructure providers have implemented fixes to resolve email sending delays. We will continue to monitor actively for any issues. Our team is auditing to make sure that emails sent earlier today are transmitted. We apologize for any temporary inconvenience.
  • Time: June 9, 2022, 4:40 p.m.
    Status: Monitoring
    Update: Outbound email sending is now fully online. Sending statistics (opened, clicked, etc.) are still experiencing delays.
  • Time: June 9, 2022, 3:42 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we're monitoring the situation. Emails that were sent earlier are starting to be processed.
  • Time: June 9, 2022, 3:16 p.m.
    Status: Identified
    Update: We are continuing to work with our infrastructure provider for emailing sending.
  • Time: June 9, 2022, 2:43 p.m.
    Status: Identified
    Update: Our infrastructure provider is experiencing issues that are causing email delivery delays. Molo is actively working with our providers on addressing this issue. We will ensure that emails that are delayed are sent immediately when this issue is resolved. No action will be required on your part.
  • Time: June 9, 2022, 2:37 p.m.
    Status: Investigating
    Update: Outbound Molo emails are experiencing delays. We are investigating the problem with our infrastructure partners.

Updates:

  • Time: Dec. 15, 2021, 4:57 p.m.
    Status: Resolved
    Update: The Amazon Web Services (AWS) outage has been resolved and the effected Molo components are now functioning normally.
  • Time: Dec. 15, 2021, 3:59 p.m.
    Status: Identified
    Update: We are continuing to monitor the impact of this cloud hosting provider outage.
  • Time: Dec. 15, 2021, 3:55 p.m.
    Status: Identified
    Update: An outage at Amazon Web Services (AWS), a cloud hosting provider, has introduced some degraded performance for sending emails out from Molo and single sign-on. We are continuing to monitor the situation and will provide updates as more information becomes available.

Updates:

  • Time: Sept. 13, 2021, 3:09 p.m.
    Status: Resolved
    Update: Xero has implemented a fix for their outage.
  • Time: Sept. 13, 2021, 1:16 p.m.
    Status: Investigating
    Update: Xero is experiencing an outage that is preventing users from accessing its systems.

Updates:

  • Time: Sept. 3, 2021, 6:56 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 3, 2021, 6:47 p.m.
    Status: Monitoring
    Update: We have implemented another fix. We believe this should resolve all issues.
  • Time: Sept. 3, 2021, 6:12 p.m.
    Status: Identified
    Update: Some users are still reporting moments of slowness or unresponsiveness from the web app. We are working hard to get this fully resolved for you.
  • Time: Sept. 3, 2021, 4:09 p.m.
    Status: Monitoring
    Update: The inability to access Molo web and smartphone apps should now be resolved as well as any performance issues. We are monitoring the situation closely.
  • Time: Sept. 3, 2021, 3:57 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 3, 2021, 3:52 p.m.
    Status: Investigating
    Update: We are currently investigating an issue reported by some users that our web app is slow to load and some users cannot access the login page.

Updates:

  • Time: July 22, 2021, 6:26 p.m.
    Status: Resolved
    Update: The DNS issue affecting Xero has been resolved. Our team will re-send data that was not sent or delayed over the past few hours.
  • Time: July 22, 2021, 4:21 p.m.
    Status: Identified
    Update: Akamai, a large cloud infrastructure provider, is experiencing a DNS issue. This is what is causing the Xero issues. We are continuing to monitor the situation and will advise of any updates. Molo and its other components are not currently affected by this outage. Only Xero apps and the Xero API (data flow) are currently affected.
  • Time: July 22, 2021, 4 p.m.
    Status: Investigating
    Update: Xero is experiencing a DNS issue that is making their web app, mobile app, and API either partially or fully inaccessible. For Molo users this means that you may be unable to log into Xero. It also means that invoice, payment, and other data that normally flows from Molo to Xero in real-time is currently being delayed. Our team is monitoring the situation.

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Frequently Asked Questions - Molo

Is there a Molo outage?
The current status of Molo is: Minor Outage
Where can I find the official status page of Molo?
The official status page for Molo is here
How can I get notified if Molo is down or experiencing an outage?
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