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Is there an Molo outage?

Molo status: Minor Outage

Last checked: 7 minutes ago

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Molo outages and incidents

Outage and incident data over the last 30 days for Molo.

There have been 0 outages or incidents for Molo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Molo

Outlogger tracks the status of these components for Xero:

iPad App Active
Molo Manager Smartphone App Active
Molo Online Booking Active
Molo Service Smartphone App Active
Web App Active
Credit Card Processing Active
Physical Credit Card Readers Active
Single Sign On Active
Email Delivery Active
Email Events and Logs Active
Email Validation Active
Molo Multimedia Text Messages (MMS) Performance Issues
Molo Text Chat Active
Molo Text Messages (SMS) Active
Slack APIs for Notifications Active
Auth0 Authentication Active
Auth0 Login Active
File Uploading and Previewing Active
FuelCloud - Live Fuel Transaction Data Active
Online Booking API Active
Xero Accounting API Active
Component Status
Active
iPad App Active
Molo Manager Smartphone App Active
Molo Online Booking Active
Molo Service Smartphone App Active
Web App Active
Active
Credit Card Processing Active
Physical Credit Card Readers Active
Single Sign On Active
Performance Issues
Email Delivery Active
Email Events and Logs Active
Email Validation Active
Molo Multimedia Text Messages (MMS) Performance Issues
Molo Text Chat Active
Molo Text Messages (SMS) Active
Slack APIs for Notifications Active
Active
Auth0 Authentication Active
Auth0 Login Active
File Uploading and Previewing Active
FuelCloud - Live Fuel Transaction Data Active
Online Booking API Active
Xero Accounting API Active

Latest Molo outages and incidents.

View the latest incidents for Molo and check for official updates:

Updates:

  • Time: July 15, 2021, 1:52 p.m.
    Status: Resolved
    Update: We have implemented fixes to Molo outbound emails in response to a change in Gmail's spam filtering. We apologize for any inconvenience caused and our team will work to automatically re-trigger emails sent to Gmail in the past few days that were not delivered.
  • Time: July 14, 2021, 6:26 p.m.
    Status: Identified
    Update: Our team is implementing a fix now that we believe will remedy all these sending issues to @gmail.com recipients. We understand the impact caused by this inconvenience and are working tirelessly to resolve it.
  • Time: July 13, 2021, 3:25 p.m.
    Status: Identified
    Update: Some Gmail recipients are now receiving email but some are still not being delivered. Our team is working as quickly as possible to resolve this situaion.
  • Time: July 12, 2021, 6:26 p.m.
    Status: Identified
    Update: We are working hard to find a fix for this issue. Thank you for your continued patience. We understand how important email deliverability is for your business and are treating this with the highest priority.
  • Time: July 12, 2021, 5:05 p.m.
    Status: Identified
    Update: The issue seems to be with Gmail servers mistakenly identifying Molo emails as suspicious. Our teams are engaging with the relevant technical folks with urgency. Emails to other recipients are being sent normally.
  • Time: July 12, 2021, 4:39 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue with the utmost priority. Thank you for your continued patience.
  • Time: July 12, 2021, 3:56 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where emails sent out from Molo to some Gmail users are not being received by those recipients. We are investigating this with the utmost priority.

Updates:

  • Time: April 20, 2021, 11:50 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 20, 2021, 11:03 p.m.
    Status: Monitoring
    Update: A fix has been implemented by our Single Sign On (SSO) provider and we are monitoring.
  • Time: April 20, 2021, 7:32 p.m.
    Status: Investigating
    Update: Our team continues to monitor this with our SSO partner.
  • Time: April 20, 2021, 5:37 p.m.
    Status: Investigating
    Update: Our Single Sign On (SSO) partner continues to research a fix for this outage.
  • Time: April 20, 2021, 4:18 p.m.
    Status: Investigating
    Update: Our Single Sign On partner is experiencing an outage which may cause issues for users who sign in using the "Single Sign On (SSO)" button.

Updates:

  • Time: April 2, 2021, 12:04 a.m.
    Status: Resolved
    Update: Our cloud computing provider has implemented a fix for this outage. Molo apps and services are accessible at this time and our team will continue to monitor our systems. Thank you for your business and we apologize for any temporary inconvenience this issue may have caused.
  • Time: April 1, 2021, 10:38 p.m.
    Status: Monitoring
    Update: Many users across North America are now able to get online but we are still seeing some portions of Molo inaccessible or users experiencing performance issues. Our cloud computing provider is working to resolve this issue.
  • Time: April 1, 2021, 9:57 p.m.
    Status: Monitoring
    Update: One of our primary cloud computing providers is having an outage but is taking measures to get systems back online. It seems that some users are now able to access Molo again. Our team is monitoring this as a top priority and working closely with our technical staff on this matter. We will provide continued updates until this is resolved.
  • Time: April 1, 2021, 9:37 p.m.
    Status: Investigating
    Update: Some cloud computing providers are experiencing outages and connectivity issues. Some Molo users may be unable to login or access certain Molo apps.

Updates:

  • Time: Feb. 10, 2021, 11:37 p.m.
    Status: Resolved
    Update: Fixes have been implemented and our testing shows things working normally.
  • Time: Feb. 10, 2021, 10:10 p.m.
    Status: Monitoring
    Update: Fixes have been implemented to all "Files" tools including previewing, downloading, and uploading. There may be some degradation in performance as the File tools come back online. If you experience further issues please use the Question Mark icon or email [email protected]
  • Time: Feb. 10, 2021, 9:44 p.m.
    Status: Monitoring
    Update: Some fixes are being implemented to address issues with File Previews and Downloading. File uploading is still being affected by this issue. We are continuing to monitor and will provide updates.
  • Time: Feb. 10, 2021, 8:28 p.m.
    Status: Investigating
    Update: Our team is currently investigating an outage with some of our "Files" tools. Some users are reporting issues uploading, previewing, or downloading existing Molo files. Already uploaded files are stable and there are no issues with Molo's data storage. This issue is only affecting uploading new files, previewing existing files, or downloading existing files. We apologize for any temporary inconvenience. We will keep our Status Page updated with further information as it becomes available.

Updates:

  • Time: Feb. 4, 2021, 10:39 p.m.
    Status: Resolved
    Update: A fix has been implemented allowing all online booking pages to load successfully. We apologize for any temporary inconvenience caused.
  • Time: Feb. 4, 2021, 9:58 p.m.
    Status: Identified
    Update: We have identified the cause of this and are implementing a fix as quickly as possible.
  • Time: Feb. 4, 2021, 9:26 p.m.
    Status: Investigating
    Update: Certain Molo Online Booking pages are inaccessible via certain URL's. Our team is researching this and we will update this page with more information as it becomes available.

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Frequently Asked Questions - Molo

Is there a Molo outage?
The current status of Molo is: Minor Outage
Where can I find the official status page of Molo?
The official status page for Molo is here
How can I get notified if Molo is down or experiencing an outage?
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