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Is there an Molo outage?

Molo status: Minor Outage

Last checked: 2 minutes ago

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Molo outages and incidents

Outage and incident data over the last 30 days for Molo.

There have been 0 outages or incidents for Molo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Molo

Outlogger tracks the status of these components for Xero:

iPad App Active
Molo Manager Smartphone App Active
Molo Online Booking Active
Molo Service Smartphone App Active
Web App Active
Credit Card Processing Active
Physical Credit Card Readers Active
Single Sign On Active
Email Delivery Active
Email Events and Logs Active
Email Validation Active
Molo Multimedia Text Messages (MMS) Performance Issues
Molo Text Chat Active
Molo Text Messages (SMS) Active
Slack APIs for Notifications Active
Auth0 Authentication Active
Auth0 Login Active
File Uploading and Previewing Active
FuelCloud - Live Fuel Transaction Data Active
Online Booking API Active
Xero Accounting API Active
Component Status
Active
iPad App Active
Molo Manager Smartphone App Active
Molo Online Booking Active
Molo Service Smartphone App Active
Web App Active
Active
Credit Card Processing Active
Physical Credit Card Readers Active
Single Sign On Active
Performance Issues
Email Delivery Active
Email Events and Logs Active
Email Validation Active
Molo Multimedia Text Messages (MMS) Performance Issues
Molo Text Chat Active
Molo Text Messages (SMS) Active
Slack APIs for Notifications Active
Active
Auth0 Authentication Active
Auth0 Login Active
File Uploading and Previewing Active
FuelCloud - Live Fuel Transaction Data Active
Online Booking API Active
Xero Accounting API Active

Latest Molo outages and incidents.

View the latest incidents for Molo and check for official updates:

Updates:

  • Time: Jan. 19, 2021, 3:18 p.m.
    Status: Resolved
    Update: Over the holiday weekend a technical issue caused the delay of data transmission from Molo to Xero. This technical issue has been resolved. Invoices, payments, prepayments (deposits), and contacts created or edited during that period have been re-sent to Xero. If you experience any issues or have any questions please use the Question Mark button at the top of Molo or email [email protected].
  • Time: Jan. 19, 2021, 12:36 a.m.
    Status: Monitoring
    Update: We have implemented a fix and early test show that we have resolved this delay. Data from this weekend will begin getting sent throughout the evening of January 18th into January 19th. This post will be updated when we have finished sending past data.
  • Time: Jan. 18, 2021, 10:34 p.m.
    Status: Identified
    Update: We have identified the root cause of the delay and are working to resolve it as quickly as possible.
  • Time: Jan. 18, 2021, 10:32 p.m.
    Status: Identified
    Update: A technical issue is causing delays of data sent from Molo to Xero. This started in the evening of Saturday, January 16th. This incident will be updated when we have resolved the issue. Our team is maintaining a log of contacts, invoices, and payments that haven't been transmitted from Molo to Xero and we will take care of getting this data sent when the delay is resolved.

Updates:

  • Time: Jan. 18, 2021, 10:31 p.m.
    Status: Resolved
    Update: A technical issue is causing delays of data sent from Molo to Xero. This started in the evening of Saturday, January 16th. This incident will be updated when we have resolved the issue. Our team is maintaining a log of contacts, invoices, and payments that haven't been transmitted from Molo to Xero and we will take care of getting this data sent when the delay is resolved.

Updates:

  • Time: Jan. 8, 2021, 3:17 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 8, 2021, 2:17 p.m.
    Status: Monitoring
    Update: A fix has been implemented for this issue. Some of the settings that needed to be loaded by your browser for Molo to work were not loading correctly. Any users still experiencing issues should perform a hard refresh of their browser to load the latest settings for Molo. For Windows Firefox and Chrome Users: Hold CTRL and press the F5 on your keyboard. For Mac Chrome Users: Hold CMD and SHIFT together and press "R"
  • Time: Jan. 8, 2021, 2:03 p.m.
    Status: Investigating
    Update: Our team is continuing to investigate with the utmost urgency. We apologize for any inconvenience caused for any businesses affected.
  • Time: Jan. 8, 2021, 1:55 p.m.
    Status: Investigating
    Update: We are currently investigating an isssue where a limited number of marinas can't load certain pages of Molo's web app.

Updates:

  • Time: Nov. 26, 2020, 5:01 p.m.
    Status: Resolved
    Update: Amazon has resolved their outage and performance is back to normal! Happy Thanksgiving!
  • Time: Nov. 25, 2020, 11:24 p.m.
    Status: Identified
    Update: An outage in the North American region of Amazon Web Services is causing some degraded performance for Xero which is used for accounting by many Molo users. This degraded performance is also causing some performance issues for certain Molo invoicing workflows. Amazon is working diligently to resolve this and we expect a resolution by the end of Nov 25, 2020.

Updates:

  • Time: Aug. 14, 2020, 9:34 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 14, 2020, 9:01 p.m.
    Status: Monitoring
    Update: System performance is optimal at this time for the Snag-A-Slip integration.
  • Time: Aug. 14, 2020, 8:47 p.m.
    Status: Investigating
    Update: We are currently investigating some delays in the connection between Molo and Snag-A-Slip.

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Frequently Asked Questions - Molo

Is there a Molo outage?
The current status of Molo is: Minor Outage
Where can I find the official status page of Molo?
The official status page for Molo is here
How can I get notified if Molo is down or experiencing an outage?
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