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Is there an Molo outage?

Molo status: Minor Outage

Last checked: 8 minutes ago

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Molo outages and incidents

Outage and incident data over the last 30 days for Molo.

There have been 0 outages or incidents for Molo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Molo

Outlogger tracks the status of these components for Xero:

iPad App Active
Molo Manager Smartphone App Active
Molo Online Booking Active
Molo Service Smartphone App Active
Web App Active
Credit Card Processing Active
Physical Credit Card Readers Active
Single Sign On Active
Email Delivery Active
Email Events and Logs Active
Email Validation Active
Molo Multimedia Text Messages (MMS) Performance Issues
Molo Text Chat Active
Molo Text Messages (SMS) Active
Slack APIs for Notifications Active
Auth0 Authentication Active
Auth0 Login Active
File Uploading and Previewing Active
FuelCloud - Live Fuel Transaction Data Active
Online Booking API Active
Xero Accounting API Active
Component Status
Active
iPad App Active
Molo Manager Smartphone App Active
Molo Online Booking Active
Molo Service Smartphone App Active
Web App Active
Active
Credit Card Processing Active
Physical Credit Card Readers Active
Single Sign On Active
Performance Issues
Email Delivery Active
Email Events and Logs Active
Email Validation Active
Molo Multimedia Text Messages (MMS) Performance Issues
Molo Text Chat Active
Molo Text Messages (SMS) Active
Slack APIs for Notifications Active
Active
Auth0 Authentication Active
Auth0 Login Active
File Uploading and Previewing Active
FuelCloud - Live Fuel Transaction Data Active
Online Booking API Active
Xero Accounting API Active

Latest Molo outages and incidents.

View the latest incidents for Molo and check for official updates:

Updates:

  • Time: June 5, 2020, 9:59 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 5, 2020, 3:49 p.m.
    Status: Monitoring
    Update: A fix has been implemented for this performance issue and we are monitoring our systems.
  • Time: June 5, 2020, 3:49 p.m.
    Status: Investigating
    Update: Some users are reporting delays in loading Molo or Molo not loading at all.

Updates:

  • Time: May 13, 2020, 2:20 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 13, 2020, 1:25 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: May 13, 2020, 1:22 p.m.
    Status: Investigating
    Update: Online booking pages for certain marina locations are not loading.

Updates:

  • Time: Oct. 2, 2019, 9:49 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 2, 2019, 8:56 p.m.
    Status: Identified
    Update: The Xero API is experiencing an outage which is causing delays in the ability to create new inventory items, delete allocations, and perform certain invoicing. We are continuing to monitor the situation closely.

Updates:

  • Time: May 13, 2019, 12:41 p.m.
    Status: Resolved
    Update: We're seeing our web app and all tests of that app performing normally now. All users should be able to get to "http://app.getmolo.com" from their browsers. While Molo was online and functioning, we understand the frustration of not being able to access the web app. This issue was caused by the DNS (Domain Name System) of our hosting and server provider and has been resolved. We apologize for any temporary inconvenience caused for the few users this affected and will continue to monitor our systems closely.
  • Time: May 13, 2019, 12:34 p.m.
    Status: Monitoring
    Update: We're seeing that certain geographical areas that were previously affected can now access Molo but see that some are still having issues. We're continuing to work with our providers and monitor the situation.
  • Time: May 13, 2019, 12:26 p.m.
    Status: Identified
    Update: Our testing shows that only some physical locations are unable to access "app.getmolo.com". Our latest test shows internet connections routed through Boston, MA and Dallas, TX areas cannot access Molo. Molo continues to be online so components like online payments, credit card processing, and our booking API are still available. We understand your frustration of not being able to access our web app. We continue to working with our hosting and server providers to resolve this.
  • Time: May 13, 2019, 12:14 p.m.
    Status: Identified
    Update: Some of our users in certain geographical areas are unable to access https://app.getmolo.com. Molo is online and running, however there is a DNS issue with our hosting providers. DNS or Domain Name System is what tells browsers on the internet how to get connected to the website name "app.getmolo.com". We're working with our hosting providers to get this issue resolved.

Updates:

  • Time: May 2, 2019, 9:56 p.m.
    Status: Resolved
    Update: The effect to Molo systems from our infrastructure outage should now be resolved. We did not hear of any outages or issues reported by our users.
  • Time: May 2, 2019, 8:55 p.m.
    Status: Monitoring
    Update: One of US-based server infrastructure providers is reporting an unplanned outage but it has not affected any Molo application availability or uptime so far. Our team is monitoring the situation. Please report any issues to [email protected]

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Frequently Asked Questions - Molo

Is there a Molo outage?
The current status of Molo is: Minor Outage
Where can I find the official status page of Molo?
The official status page for Molo is here
How can I get notified if Molo is down or experiencing an outage?
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