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Is there an MongoDB outage?

MongoDB status: Systems Active

Last checked: 7 minutes ago

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MongoDB outages and incidents

Outage and incident data over the last 30 days for MongoDB.

There have been 6 outages or incidents for MongoDB in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for MongoDB

Outlogger tracks the status of these components for Xero:

MongoDB Atlas App Services and Device Sync Active
MongoDB Atlas Data Federation and Online Archive Active
MongoDB Atlas for Government Active
MongoDB Atlas Stream Processing Active
MongoDB Charts Active
MongoDB Cloud Active
MongoDB Support Portal Active
Component Status
MongoDB Atlas App Services and Device Sync Active
MongoDB Atlas Data Federation and Online Archive Active
MongoDB Atlas for Government Active
MongoDB Atlas Stream Processing Active
MongoDB Charts Active
MongoDB Cloud Active
MongoDB Support Portal Active

Latest MongoDB outages and incidents.

View the latest incidents for MongoDB and check for official updates:

Updates:

  • Time: June 11, 2024, 10:51 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 11, 2024, 10:28 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 11, 2024, 10 p.m.
    Status: Identified
    Update: We have identified an issue causing extremely slow page loads when users navigate to their MongoDB Atlas App Services apps listing page. Users are encouraged to be patient and wait for the page to load if they need access to their apps at this time.
  • Time: June 11, 2024, 9:18 p.m.
    Status: Investigating
    Update: We are investigating reports of extremely slow page loads when users navigate to their MongoDB Atlas App Services apps listing page. Users are encouraged to be patient and wait for the page to load if they need access to their apps at this time.
  • Time: June 11, 2024, 9:07 p.m.
    Status: Investigating
    Update: We are investigating reports of blank pages loading when users navigate to their MongoDB Atlas App Services apps listing page.

Updates:

  • Time: June 11, 2024, 5:08 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 11, 2024, 4:59 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 11, 2024, 4:52 p.m.
    Status: Investigating
    Update: We are investigating reports of slow page loads in the Atlas UI. We have no reason to believe that cluster operations or health are impacted at this time.

Updates:

  • Time: June 4, 2024, 6:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 4, 2024, 5:21 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring for stability.
  • Time: June 4, 2024, 4:42 p.m.
    Status: Identified
    Update: Users may see timeouts or failures when using Data Federation to access Online Archive and Data Lake Pipelines + Snapshots. The outage started around Jun 04 2024 04:15 PM GMT+0000.

Updates:

  • Time: June 11, 2024, 6:39 p.m.
    Status: Postmortem
    Update: ### **Incident Summary** Between June 3rd 2024, 18:24 UTC and June 4th, 1:21 UTC, MongoDB Atlas customers across all commercial regions experienced degradation of the following functionalities. Changes to cluster configuration, both in response to API calls and automated triggers \(e.g., auto-scaling or node replacement\) were executed with delays varying between a few minutes and several hours. Similar delays applied to Alert processing, impacting both the Atlas built-in Alert functionality and integrations such as Datadog and PagerDuty. Part of the daily cost tabulation for compute, storage and data transfer on June 3rd will be delayed to June 6th or June 7th. Lower granularities of cluster metrics were unavailable until up to 1:56 UTC. Finally, the Data Explorer and Realtime Performance Panel UIs were impaired for several hours. ### **Root Cause** The root cause of this incident was an unexpected failure during an Atlas internal maintenance activity. A planned migration of metadata for an internal workflow management system that backs the Atlas control plane resulted in unexpected resource congestion on the target database cluster as traffic was redirected to the target. This issue did not occur during pre-production testing. The rollback process required complex reconciliation of data in the source and target databases, delaying recovery. ### **MongoDB Actions** The MongoDB Atlas team is designing a new metadata migration strategy for future maintenance activities. This process will allow for rollback within less than 15 minutes of detecting a potential issue. We will not execute similar maintenance activities until this procedure is implemented and thoroughly tested. ### Recommended Customer Actions This issue was fully eliminated by the MongoDB Atlas team and does not require customer action.
  • Time: June 4, 2024, 2:11 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 4, 2024, 12:09 a.m.
    Status: Monitoring
    Update: Recovery procedures are complete, and we are continuing to monitor closely.
  • Time: June 3, 2024, 11:07 p.m.
    Status: Identified
    Update: We continue to recover. Cluster operations submitted between 18:45 UTC and 21:55 UTC may continue to be delayed or delay subsequent changes. All other cluster operations submitted from this point forward should execute normally. Normal cluster operation is expected to resume within the next hour (by 00:00 UTC). Lower granularities of metrics for recent time periods may continue to be unavailable for the next five hours (until 04:00 UTC).
  • Time: June 3, 2024, 10:11 p.m.
    Status: Identified
    Update: We are continuing to execute recovery procedures. Data Explorer and Real Time Performance Panel are fully operational. Cluster operations are recovering but still delayed. Lower granularities of metrics for recent time periods may continue to be unavailable. We will post another update in 30 minutes.
  • Time: June 3, 2024, 9:44 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 3, 2024, 9:31 p.m.
    Status: Investigating
    Update: We have identified the root cause and have begun the recovery procedure. We will post another update within the next 30 minutes.
  • Time: June 3, 2024, 8:55 p.m.
    Status: Investigating
    Update: We are continuing to investigate and will post another update in 30 minutes.
  • Time: June 3, 2024, 8:21 p.m.
    Status: Investigating
    Update: We are continuing to investigate and will post another update in 30 minutes
  • Time: June 3, 2024, 7:22 p.m.
    Status: Investigating
    Update: We have identified that usages of Data Explorer may be delayed or unresponsive during this time. Additionally, certain operations in the Real-Time Performance Panel may not work. Lower granularities of metrics for recent time periods may also be unavailable.
  • Time: June 3, 2024, 6:45 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is causing delays in all cluster updates across all cloud providers.

Updates:

  • Time: May 23, 2024, 9:39 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 23, 2024, 9:35 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 23, 2024, 9:26 p.m.
    Status: Identified
    Update: We have identified an issue where certain web UI pages in MongoDB Atlas and Cloud Manager will result in "An Error Occurred" messages. Backup health as well as cluster health is unaffected. The API will have similar results and thus is not a valid workaround. We ask that users retry periodically until this is resolved.

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Issues Detected

Frequently Asked Questions - MongoDB

Is there a MongoDB outage?
The current status of MongoDB is: Systems Active
Where can I find the official status page of MongoDB?
The official status page for MongoDB is here
How can I get notified if MongoDB is down or experiencing an outage?
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What does MongoDB do?
Accelerate idea-to-market process with a developer data platform powered by MongoDB, a user-friendly modern database.

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