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Is there an Movable Ink outage?

Movable Ink status: Systems Active

Last checked: 3 minutes ago

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Movable Ink outages and incidents

Outage and incident data over the last 30 days for Movable Ink.

There have been 1 outages or incidents for Movable Ink in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Movable Ink

Outlogger tracks the status of these components for Xero:

Link Redirect Active
Recommendations Active
Signal Active
Web App Active
Acoustic Campaign Active
Cheetah Messaging Active
Cordial Active
Oracle Responsys Active
SalesForce Marketing Cloud Active
Analytics Active
Behavior & Conversion Scripts Active
Content Rendering Active
Customer Data API Active
Data Sources Active
Dynamic Links Active
Mobile SDK Active
Web App Active
Webhooks Active
Exchange Integrations Active
Instagram Active
Weather & Location Services Active
Component Status
Active
Link Redirect Active
Recommendations Active
Signal Active
Web App Active
Active
Acoustic Campaign Active
Cheetah Messaging Active
Cordial Active
Oracle Responsys Active
SalesForce Marketing Cloud Active
Active
Analytics Active
Behavior & Conversion Scripts Active
Content Rendering Active
Customer Data API Active
Data Sources Active
Dynamic Links Active
Mobile SDK Active
Web App Active
Webhooks Active
Active
Exchange Integrations Active
Instagram Active
Weather & Location Services Active

Latest Movable Ink outages and incidents.

View the latest incidents for Movable Ink and check for official updates:

Updates:

  • Time: Sept. 28, 2024, 3:12 a.m.
    Status: Resolved
    Update: The issue regarding Recommendations has been resolved. Please reach out to the Technical Support team if you continue to see this issue or have additional questions. A post-mortem will be posted within 7 business days.
  • Time: Sept. 28, 2024, 12:49 a.m.
    Status: Investigating
    Update: Users may be experiencing trouble running recommendations. Our Engineering team is currently investigating. We will post an update shortly.

Updates:

  • Time: Sept. 26, 2024, 8:58 p.m.
    Status: Postmortem
    Update: ### Incident Summary On Friday September 20th, 2024 at around 11 AM Eastern a feature of the new audiences was enabled in the Da Vinci application. This exposed a bug where the new feature wasn't properly gated for accounts that still relied on the legacy behavior. A fix was deployed a few hours later, but prior to the fix being pushed, the bug caused Da Vinci to create some data extensions in Salesforce Marketing Cloud with schemas that did not have custom fields defined, which caused proofing issues throughout the day on Friday. ‌ ### Resolution As soon as the problematic code path was identified, a fix was deployed and proofing started working again for clients using legacy audiences. The fix was deployed before any sends were affected, however, in order to ensure that there would be no impact to upcoming campaigns we resynchronized any campaigns that had been modified during the period when the bug was active. Due to the timing of the fix, the Engineering team resynchronized the data on Friday night for all of the scheduled Saturday campaigns. The Technical Support team then completed resynchronization for all other potentially affected campaigns. ### Corrective Actions To prevent future occurrences, improvements will be made to alerts raised when proofing so that issues that show up in proofing can be detected and resolved more quickly. On-call playbooks and training have also been updated so that on-call staff will be able to more easily debug similar issues should they come up
  • Time: Sept. 23, 2024, 4:33 p.m.
    Status: Resolved
    Update: On Thursday 19th September issues were observed related to syncing campaigns to SFMC, these campaigns were manually resycned. On Friday 20th September the same errors were observed for both proofing and syncing campaigns - a root cause was identified and a fix applied, after which all campaigns were manually resynced.

Updates:

  • Time: Sept. 16, 2024, 5:37 p.m.
    Status: Postmortem
    Update: ### Incident Summary Between the hours of 10:30 AM and 1:15 PM EST on September 9th, 2024, users encountered an inability to run proofs through our recommendations system. The event was triggered by a code change on the morning of the 9th, which contained an update to the processing of audiences. This was prematurely deployed without a check to see if a client is using our legacy audiences system. The event was detected by our monitoring system and the Engineering team resolved the issue by reverting the code change. ‌ ### Resolution As soon as the error was recognized as being caused by a change to our code, the change was reverted, and the proof runs previously resulting in an error were restarted. We then monitored the situation for an additional 12 hours to make sure that no runs were missed, and that the issue did not continue or recur. ‌ ### Corrective Actions The Da Vinci team will be launching a program to improve the recommendations framework this month, accounting for more variability in client system usage.
  • Time: Sept. 9, 2024, 8:19 p.m.
    Status: Resolved
    Update: The issue regarding campaigns stuck in proofing stages has been resolved. Please reach out to the Technical Support team if you continue to see this issue or have additional questions. A post-mortem will be posted within 7 business days.
  • Time: Sept. 9, 2024, 8:18 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Sept. 9, 2024, 6:53 p.m.
    Status: Monitoring
    Update: A fix for campaigns stuck in proofing stages has been identified and pushed. Please re-lock all affected campaigns so they can restart the process. We will continue monitoring to ensure the issue is fully resolved, and post another update in 2 hours.
  • Time: Sept. 9, 2024, 5:15 p.m.
    Status: Investigating
    Update: Users may continue seeing trouble with campaigns being stuck in proofing stages. Our Engineering team is continuing their investigation. We will post an update in 3 hours.
  • Time: Sept. 9, 2024, 3:27 p.m.
    Status: Investigating
    Update: Users may be experiencing trouble with campaigns being stuck in various proofing stages. Our Engineering team is currently investigating. We will post an update in 2 hours.

Updates:

  • Time: Aug. 14, 2024, 5:38 p.m.
    Status: Postmortem
    Update: ### Incident Summary On August 12th, 2024 at approximately 12:57 PM EST, the Da Vinci Engineering team were alerted to an issue with recommendations runs being unable to start successfully. Our on-call engineers determined that this incident was caused by a lack of adequate resources available in Google Cloud Platform to fulfill the requests. The issue was resolved at 8:36 PM EST, all runs restarted and successfully completed, and no campaign sends were affected. ‌ ### Resolution As the issue was caused by a lack of resources available in Google Cloud Platform, the initial suggested resolution was to try again at a later time, when resources were differently allocated, or attempt to run the job in another zone. The Engineering team first tried to manually throttle the resource requests so that there weren't as many simultaneous attempts, which allowed us to get some of the recommendations runs started successfully. However, it became clear that this wouldn't be sufficient to resolve the issue for other affected customers, and Da Vinci Engineering made some application changes to redeploy the service in additional zones. This resolved the issue. ‌ ### Corrective actions To prevent future similar issues, Engineering made permanent application changes to redeploy the service in additional zones and allow for a better distribution of resources.
  • Time: Aug. 13, 2024, 12:48 a.m.
    Status: Resolved
    Update: The issue regarding running recommendations has been resolved. Please reach out to the Technical Support team if you continue to see this issue or have additional questions. A post-mortem will be posted within 7 business days.
  • Time: Aug. 12, 2024, 9:52 p.m.
    Status: Identified
    Update: Users may continue experiencing trouble running recommendations. Our Engineering team is continuing to investigate. We will post an update by 10am Eastern tomorrow, Tuesday August 13th.
  • Time: Aug. 12, 2024, 6:45 p.m.
    Status: Investigating
    Update: Users may be experiencing trouble running recommendations. Our Engineering team is currently investigating. We will post an update in 3 hours.

Updates:

  • Time: Aug. 12, 2024, 3:47 p.m.
    Status: Postmortem
    Update: ### Incident Summary On August 2nd, 2024, Movable Ink began ingesting a new data source into our warehouse. This process required a significant backfill of historical data, planned to be executed over the weekend to reduce customer-facing impact. However, the backfill operation consumed more resources than anticipated, resulting in delayed report generation. ‌ ### Resolution The primary cause of this incident was insufficient resource allocation for the backfill process of the new data source. This oversight led to resource contention, which delayed the execution of regular processes and affected the generation of downstream reports. The result was a delay in customer-facing report delivery until the backlog was cleared by 5:00 PM Eastern on August 5th, 2024. ‌ ### Corrective actions In order to prevent similar incidents from occurring, the Engineering team implement advanced monitoring tools to provide real-time insights into resource usage and performance, allowing for quick identification and resolution of issues.
  • Time: Aug. 6, 2024, 1:28 p.m.
    Status: Resolved
    Update: The issue regarding delayed reports has been resolved. Please reach out to the Technical Support team if you continue to see this issue or have additional questions. A post-mortem will be posted within 7 business days.
  • Time: Aug. 5, 2024, 2:05 p.m.
    Status: Investigating
    Update: Users may be experiencing a delay when generating reports. Our Engineering team is currently working on a fix, and another update will be posted in 24 hours.

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Frequently Asked Questions - Movable Ink

Is there a Movable Ink outage?
The current status of Movable Ink is: Systems Active
Where can I find the official status page of Movable Ink?
The official status page for Movable Ink is here
How can I get notified if Movable Ink is down or experiencing an outage?
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What does Movable Ink do?
Movable Ink transforms customer data into personalized content for all marketing touchpoints.