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Is there an Mural outage?

Mural status: Systems Active

Last checked: 4 minutes ago

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Mural outages and incidents

Outage and incident data over the last 30 days for Mural.

There have been 1 outages or incidents for Mural in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Mural

Outlogger tracks the status of these components for Xero:

Learning Active
Website Active
Authentication Active
Billing Active
Canvas Active
Exports Active
Integrations Active
Mural Database Active
Notifications Active
Realtime collaboration Active
Search Active
Component Status
Learning Active
Website Active
Active
Authentication Active
Billing Active
Canvas Active
Exports Active
Integrations Active
Mural Database Active
Notifications Active
Realtime collaboration Active
Search Active

Latest Mural outages and incidents.

View the latest incidents for Mural and check for official updates:

Updates:

  • Time: Nov. 5, 2024, 10:30 p.m.
    Status: Resolved
    Update: The fix we implemented earlier has been successful in resolving the issue with exports and full service has been resumed. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.
  • Time: Nov. 5, 2024, 8:32 p.m.
    Status: Monitoring
    Update: We've implemented a fix that resolves the issue with exports. We're monitoring the results to make sure this has the intended effect and will update this message within the next hour once we've confirmed exports are working as expected.
  • Time: Nov. 5, 2024, 8:11 p.m.
    Status: Identified
    Update: The cause of the exports issue has been identified and our team is working on fixing it. We'll provide an update as soon as there's more information available, or by 21:00 UTC at the latest.
  • Time: Nov. 5, 2024, 7:55 p.m.
    Status: Investigating
    Update: We have received reports of an issue exporting murals in .pdf and .png formats. We're investigating the issue and will provide an update as soon as we have further details. Please check our status page for the most up-to-date info: status.mural.co

Updates:

  • Time: Sept. 16, 2024, 8:11 p.m.
    Status: Resolved
    Update: The additional enhancements we were working on have been successfully deployed. Our Mural AI is now performing as expected and normal service has been resumed. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.
  • Time: Sept. 16, 2024, 7:13 p.m.
    Status: Monitoring
    Update: The temporary fix we implemented for Mural's AI clustering service remains stable, however some functions are performing slower than intended. Our engineers have identified additional enhancements that will restore full service and performance, and we'll update this message as the work progresses. We appreciate your patience.
  • Time: Sept. 16, 2024, 6:10 p.m.
    Status: Monitoring
    Update: The temporary fix we implemented for Mural's AI clustering service remains stable, however some functions are performing slower than intended. Our engineers have identified additional enhancements that will restore full service and performance, and we'll update this message as the work progresses. We appreciate your patience.
  • Time: Sept. 16, 2024, 4:38 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for further issues.
  • Time: Sept. 16, 2024, 3:15 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 16, 2024, 2:40 p.m.
    Status: Identified
    Update: Mural's AI clustering service is currently unavailable as we've discovered the one of our internal services is not running. This only affects our Enterprise customers, as it's a feature only available with that plan. We are working to apply a fix as soon as possible. We'll provide an update as soon as there's more information available.

Updates:

  • Time: March 14, 2024, 1:49 p.m.
    Status: Postmortem
    Update: **What happened:** At 17:10 CET on March 6th, 2024, we updated the IP allowlisting settings for one of our Enterprise customers. The list of IP addresses contained ranges used by a 3rd party cloud security provider, which prevented a subset of customers from accessing Mural. We started to receive reports of access issues and immediately engaged our incident task force to investigate. The incorrect IP address configuration was quickly identified as the cause of the access issues. We rolled back the change and full access was restored at 17:50 CET. ‌ **What we’ve done to avoid this happening again:** We have implemented additional checks on IP address restrictions, whilst our engineers work on product enhancements to prevent this issue from re-occurring.
  • Time: March 6, 2024, 6:59 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 6, 2024, 5:56 p.m.
    Status: Monitoring
    Update: We have received several notifications that users were prompted to leave the network in order to continue, causing them to be automatically signed out from the Mural app. We have now detected the root cause and applied a fix, so we are now monitoring its effects.

Updates:

  • Time: Feb. 2, 2024, 3:30 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 2, 2024, 2:34 p.m.
    Status: Monitoring
    Update: We have implemented a change to correct the access issues users were experiencing. This appears to have resolved the issue. We are monitoring the results to ensure the system remains stable.
  • Time: Feb. 2, 2024, 2:27 p.m.
    Status: Investigating
    Update: Users are currently unable to sign in to Mural. We're investigating the issue and will restore regular service ASAP. Please check our status page for the most up-to-date info 👉 status.mural.co/

Updates:

  • Time: Jan. 24, 2024, 11:35 p.m.
    Status: Resolved
    Update: The issue has been resolved and we have confirmed error messages have ceased to be displayed on the Mural application. We apologize for any inconveniences caused and appreciate your patience while we implemented a fix.
  • Time: Jan. 24, 2024, 10:35 p.m.
    Status: Monitoring
    Update: We have identified the root cause of this issue and have already implemented a fix which seems to have stabilized the Mural application, as error messages are no longer being displayed. We will continue to monitor the app's behavior during the next hour to ensure our service is effectively restored. Please check our status page for the most up-to-date info: status.mural.co/
  • Time: Jan. 24, 2024, 10:09 p.m.
    Status: Investigating
    Update: Users are experiencing an inconsistent experience signing in to Mural, resulting in different error messages being displayed or the Mural application failing to load. We know this is disrupting your use of Mural. We're investigating the issue and will restore regular service ASAP. Please check our status page for the most up-to-date info: status.mural.co/

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Frequently Asked Questions - Mural

Is there a Mural outage?
The current status of Mural is: Systems Active
Where can I find the official status page of Mural?
The official status page for Mural is here
How can I get notified if Mural is down or experiencing an outage?
To get notified of any status changes to Mural, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Mural every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Mural do?
Our visual work platform enhances collaboration and teamwork securely and flexibly. Transform meetings into murals.

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