Is there an Mural outage?
Mural status: Systems Active
Last checked: 6 minutes ago
Get notified about any outages, downtime or incidents for Mural and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 6 minutes ago
Get notified about any outages, downtime or incidents for Mural and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Mural.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Learning | Active |
| Website | Active |
| Mural Application | Active |
| Authentication | Active |
| Billing | Active |
| Canvas | Active |
| Exports | Active |
| Integrations | Active |
| Mural Database | Active |
| Notifications | Active |
| Realtime collaboration | Active |
| Search | Active |
View the latest incidents for Mural and check for official updates:
Description: The fix we implemented earlier has been successful in resolving the issue and full service has been resolved. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.
Status: Resolved
Impact: Minor | Started At: Dec. 17, 2021, 12:08 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: Dec. 15, 2021, 4:31 p.m.
Description: **What happened?** At 19:00 UTC on November 18 2021 we started to receive a small number of notifications of some [Noun Project icons](https://support.mural.co/en/articles/2113734-add-icons) disappearing from murals and not being visible in the search bar. During our initial investigations we were unable to reproduce the issue. We continued to receive reports and at 09:40 UTC on November 19 2021 we classified this as a critical incident. The relevant code for displaying icons was retained and no data was lost, however the icons were not being displayed. **Details and corrective actions** At 16:26 UTC we updated the configuration for the Noun Project integration, which restored full service with no data loss. **Summary** This incident resulted in a partial outage for a core service, lasting 7 hours and 44 minutes. MURAL remained operational throughout this incident and members were able to log in and access their data; however, some Noun Project icons were not visible in the search menu or on murals. **What we've done to avoid this happening again** We have resolved the configuration issue and restored full service with the use of icons. We are working on several short- and medium-term initiatives to improve the reliability of this service going forward.
Status: Postmortem
Impact: Major | Started At: Nov. 19, 2021, 9:40 a.m.
Description: The fix we implemented earlier has been successful in resolving the issue we were experiencing with uploading images and full service has been resolved. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.
Status: Resolved
Impact: Major | Started At: Nov. 9, 2021, 3:45 p.m.
Description: **What happened?** At 21:51 UTC on September 27 2021, we executed a routine operation in our database which inadvertently caused database writes to fail. This in turn overloaded the database and resulted in access requests also failing. Once the original operation finished at 22:42, the database returned to normal operations and access to the MURAL application was restored. **Details and corrective actions** The specifics of how the operation was performed resulted in a less-known bug on our database server to be triggered. We now understand the steps and will update our processes to avoid repeating this scenario. **Summary** The outage resulted in 50 minutes of downtime. No data from prior to the outage was lost during this time. **What we've done to avoid this happening again** We have updated our processes for running database operations to avoid triggering the now-known bug, and will be performing an upgrade to fully mitigate the issue. This upgrade will be announced on the MURAL status page as routine maintenance with the appropriate notice period.
Status: Postmortem
Impact: Major | Started At: Sept. 27, 2021, 10:02 p.m.
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