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Is there an MyCase - Public outage?

MyCase - Public status: Systems Active

Last checked: 2 minutes ago

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MyCase - Public outages and incidents

Outage and incident data over the last 30 days for MyCase - Public.

There have been 1 outages or incidents for MyCase - Public in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for MyCase - Public

Outlogger tracks the status of these components for Xero:

Integrations Active
Mobile Applications Active
MyCase Active
MyCase Credit Card Payments Active
MyCase eCheck Payments Active
Recent Activity, History and Notification Emails Active
Component Status
Integrations Active
Mobile Applications Active
MyCase Active
MyCase Credit Card Payments Active
MyCase eCheck Payments Active
Recent Activity, History and Notification Emails Active

Latest MyCase - Public outages and incidents.

View the latest incidents for MyCase - Public and check for official updates:

Updates:

  • Time: Sept. 29, 2023, 2:04 p.m.
    Status: Resolved
    Update: A fix has been implemented, and the incident is now resolved.
  • Time: Sept. 28, 2023, 11:37 p.m.
    Status: Monitoring
    Update: The MyCase app is fully functional and all features are operational. Occasional slowness may still occur for several hours until our web service provider gets back to full capacity.
  • Time: Sept. 28, 2023, 10:19 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. Any remaining performance degradation should be fully resolved within the next 1-2 hours.
  • Time: Sept. 28, 2023, 9:41 p.m.
    Status: Identified
    Update: We are seeing significant improvement but intermittent connection issues and degraded performance continue for some users. Our web service provider has identified the core problem and is implementing a complete solution. They expect full resolution in the next 1-2 hours.
  • Time: Sept. 28, 2023, 8:48 p.m.
    Status: Identified
    Update: The issue has been identified as a problem with our web service provider, which is affecting many websites including MyCase. We are implementing a solution and hope to see improvement soon.
  • Time: Sept. 28, 2023, 8:36 p.m.
    Status: Investigating
    Update: MyCase is currently experiencing some intermittent connection issues, and access to the system may be affected. Our Development Team is aware of the issue and working as quickly as possible to get this resolved. Please check back on this page, or subscribe to updates, and we will provide an update shortly.

Updates:

  • Time: Sept. 29, 2023, 2:04 p.m.
    Status: Resolved
    Update: A fix has been implemented, and the incident is now resolved.
  • Time: Sept. 28, 2023, 11:37 p.m.
    Status: Monitoring
    Update: The MyCase app is fully functional and all features are operational. Occasional slowness may still occur for several hours until our web service provider gets back to full capacity.
  • Time: Sept. 28, 2023, 10:19 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. Any remaining performance degradation should be fully resolved within the next 1-2 hours.
  • Time: Sept. 28, 2023, 9:41 p.m.
    Status: Identified
    Update: We are seeing significant improvement but intermittent connection issues and degraded performance continue for some users. Our web service provider has identified the core problem and is implementing a complete solution. They expect full resolution in the next 1-2 hours.
  • Time: Sept. 28, 2023, 8:48 p.m.
    Status: Identified
    Update: The issue has been identified as a problem with our web service provider, which is affecting many websites including MyCase. We are implementing a solution and hope to see improvement soon.
  • Time: Sept. 28, 2023, 8:36 p.m.
    Status: Investigating
    Update: MyCase is currently experiencing some intermittent connection issues, and access to the system may be affected. Our Development Team is aware of the issue and working as quickly as possible to get this resolved. Please check back on this page, or subscribe to updates, and we will provide an update shortly.

Updates:

  • Time: June 13, 2023, 10:26 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 13, 2023, 9:40 p.m.
    Status: Monitoring
    Update: A fix was implemented by the Amazon team and we are monitoring the results.
  • Time: June 13, 2023, 9:04 p.m.
    Status: Investigating
    Update: It seems that Amazon Web Services has recovered. We will continue to monitor closely.
  • Time: June 13, 2023, 8:33 p.m.
    Status: Investigating
    Update: MyCase and some of it's features may have degraded performance for some customers due to a partial outage of our cloud computing provider, Amazon Web Services.
  • Time: June 13, 2023, 7:50 p.m.
    Status: Investigating
    Update: The MyCase eCheck feature is currently experiencing disruption for some customers due to a partial outage of our cloud computing provider, Amazon Web Services.

Updates:

  • Time: June 13, 2023, 10:26 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 13, 2023, 9:40 p.m.
    Status: Monitoring
    Update: A fix was implemented by the Amazon team and we are monitoring the results.
  • Time: June 13, 2023, 9:04 p.m.
    Status: Investigating
    Update: It seems that Amazon Web Services has recovered. We will continue to monitor closely.
  • Time: June 13, 2023, 8:33 p.m.
    Status: Investigating
    Update: MyCase and some of it's features may have degraded performance for some customers due to a partial outage of our cloud computing provider, Amazon Web Services.
  • Time: June 13, 2023, 7:50 p.m.
    Status: Investigating
    Update: The MyCase eCheck feature is currently experiencing disruption for some customers due to a partial outage of our cloud computing provider, Amazon Web Services.

Updates:

  • Time: June 8, 2023, 4 p.m.
    Status: Resolved
    Update: Thank you for your patience as our team worked to fix this issue. The incident has been resolved!
  • Time: June 8, 2023, 3:22 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 8, 2023, 3:04 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: June 8, 2023, 2:51 p.m.
    Status: Investigating
    Update: We are aware of an issue regarding uploading PDF documents to MyCase. Our engineers are investigating this instance, and we will have an update released as soon as possible. Please note that some users have found success in adding PDF documents by selecting Add > Document rather than dragging and dropping.

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Frequently Asked Questions - MyCase - Public

Is there a MyCase - Public outage?
The current status of MyCase - Public is: Systems Active
Where can I find the official status page of MyCase - Public?
The official status page for MyCase - Public is here
How can I get notified if MyCase - Public is down or experiencing an outage?
To get notified of any status changes to MyCase - Public, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of MyCase - Public every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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