Time: July 19, 2024, 11:02 p.m.

Status: Resolved

Update: The global outage that impacted screening through our vendor, TransUnion, has now been resolved. This issue was related to the events involving Microsoft and Crowdstrike. TransUnion has confirmed that screening through Online Leasing is now functioning normally. Screening will be re-processed on the affected transactions. We apologize for any inconvenience this may have caused and appreciate your understanding and patience. If you experience any further issues or have any questions, please do not hesitate to contact our support team. Thank you for your continued support.

Time: July 19, 2024, 2:54 p.m.

Status: Identified

Update: Transunion, our screening service provider, is currently experiencing a global outage due to recent events involving Microsoft and CrowdStrike. This outage is impacting our Online Leasing product's screening capabilities, including Household Screening and Identity Verification. Impact on Services: - Lease Transactions Screening: Lease transactions requiring screening will display a screening error in the Leasing Professionals interface. Once the outage is resolved, we will collaborate with Transunion to reprocess these transactions. - Identity Verification (For customers using Transunion ResidentID): Identity verification will fail for applicants using Transunion ResidentID. During this period, leasing professionals will need to manually verify identities. - Access to Screening Reports: Previously generated screening reports via Transunion might be temporarily inaccessible. These reports should become accessible again once the outage is resolved. Next Steps: Our teams are actively monitoring the situation and working with Transunion to restore services as quickly as possible. We will provide ongoing updates as more information becomes available. We appreciate your patience and understanding during this time. Please be assured that we are committed to resolving this issue promptly and will keep you informed with any new developments.

Time: July 19, 2024, 9:27 a.m.

Status: Resolved

Update: We are pleased to inform you that the recent disruption affecting our Online Leasing Product, which took place on July 18, 2024, has been fully resolved. Our vendor, HotDocs, has confirmed that all services have been restored, and we are pleased to report that everything is now functioning normally with our Online Leasing Document Generation feature. We apologize for any inconvenience this may have caused and appreciate your understanding and patience throughout this period. If you experience any further issues or have any questions, please do not hesitate to contact our support team. Thank you for your continued support.

Time: July 19, 2024, 2:25 a.m.

Status: Monitoring

Update: Our vendor, HotDocs, has identified the issue with their cloud infrastructure affecting our Online Leasing Product. Some fixes have been implemented, and as a result, we are beginning to see lease documents and notices being generated again on our platform, though the process is still somewhat slow. This indicates that the implemented fixes are starting to take effect, but full recovery is not yet complete. We anticipate a gradual recovery over the next 90 minutes as the fixes continue to be applied and system performance improves. During this time, you may still experience some delays, but these should lessen progressively. We understand the inconvenience this issue has caused and deeply appreciate your patience and understanding as we work diligently to resolve it. Our team is closely monitoring the situation and will provide further updates as necessary. Please rest assured that we are committed to restoring full functionality as quickly as possible. If you have any questions or require assistance, please do not hesitate to contact our support team. Thank you for your continued support.

Time: July 19, 2024, 12:04 a.m.

Status: Investigating

Update: We are currently experiencing an outage with one of our vendors, HotDocs, which is affecting our Online Leasing Product. This issue is impacting the ability to generate documents and notices for some of our customers who have their own custom lease document templates and/or notices stored in our systems. Our team is actively working with HotDocs to resolve the issue as quickly as possible. We will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.

Time: July 11, 2024, 1:54 a.m.

Status: Resolved

Update: Service requests are now loading normally, and our third-party provider has confirmed the issue as recovered. Thank you for your patience.

Time: July 11, 2024, 12:11 a.m.

Status: Identified

Update: We are currently experiencing issues loading service requests in ResApp due to a problem with a third-party provider. We are monitoring the situation and will communicate out once there is an update.

Time: July 10, 2024, 9:12 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: July 10, 2024, 9:12 p.m.

Status: Investigating

Update: We have identified the issue and deployed a fix. Overall system performance has completely recovered.

Time: July 10, 2024, 6:04 p.m.

Status: Investigating

Update: We are beginning to see recovery in the CRM and are investigating. We will continue to provide updates.

Time: July 10, 2024, 5:32 p.m.

Status: Investigating

Update: Currently, Funnel Leasing CRM is experiencing an outage. The team is investigating and will update shortly.

Time: July 9, 2024, 7:53 p.m.

Status: Resolved

Update: This incident has been identified and resolved. Regional Manager Dashboards are now loading again.

Time: July 9, 2024, 7:43 p.m.

Status: Monitoring

Update: A fix has been implemented and we are monitoring the results.

Time: July 9, 2024, 7:36 p.m.

Status: Investigating

Update: We have received reports of the Regional Manager Dashboard not loading. We are currently investigating.