Time: June 21, 2024, 7:40 p.m.

Status: Resolved

Update: Funnel has completely worked through the backlog of emails and we have fully recovered from the Nylas incident.

Time: June 21, 2024, 5:14 p.m.

Status: Monitoring

Update: Our email vendor Nylas deployed a fix for this issue and we are observing reduced errors. There will still be some delays in retrieving emails as our system works through a large backlog. We will update again when we see a full recovery.

Time: June 21, 2024, 2:48 p.m.

Status: Monitoring

Update: We have identified an incident that started earlier today with our email vendor, Nylas. They are seeing increased errors in their API. This incident is limited to retrieving emails from their API. The impact on Funnel is delays in processing incoming emails. Nylas has taken steps to mitigate the incident, identified the root cause, and is working on deploying a fix. We will update as we get more information from the Nylas and start to see recovery.

Time: June 17, 2024, 6:30 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: June 17, 2024, 5:58 p.m.

Status: Monitoring

Update: We are pleased to inform you that the issue causing the disruption in the generation of eviction and criminal reports within our Online Leasing product has been resolved. Our screening vendor, Transunion, has successfully addressed the error. Currently, we are in the process of manually reprocessing all the lease transactions affected by this disruption. We expect this process to be completed shortly. We will send out another update once all those reports have been successfully reprocessed and normal operations have resumed. Thank you for your patience and understanding during this time.

Time: June 17, 2024, 3:42 p.m.

Status: Investigating

Update: We regret to inform you that we are currently experiencing an interruption in the generation of eviction and criminal reports within our Online Leasing product. This issue has resulted in all eviction and criminal reports being placed in a pending status for all new lease transactions, including applications, mid-lease changes, renewals, and transfers where screening is required. The root cause of this disruption has been identified as a downtime in the search service provided by our screening vendor, Transunion. In response to this, Transunion has initiated a bridge to address and resolve the issue. Their production and development teams are actively working to restore full functionality. We are in continuous communication with Transunion and will provide timely updates as the situation progresses. We are committed to resolving this issue as quickly as possible to minimize the impact on our services and your operations. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time. We will keep you updated with all relevant information as it becomes available.

Time: May 24, 2024, 4:33 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: May 23, 2024, 4:19 p.m.

Status: Monitoring

Update: We have identified and fixed an issue with our API that caused errors related to date formatting. We have put a fix in place and are monitoring.

Time: May 22, 2024, 5:23 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: May 22, 2024, 4:50 p.m.

Status: Monitoring

Update: A fix has been deployed. We will continue to monitor.

Time: May 22, 2024, 4:46 p.m.

Status: Identified

Update: We have identified the root cause and are working on a fix.

Time: May 22, 2024, 4:41 p.m.

Status: Investigating

Update: We are currently investigating a partial outage in the Funnel chatbot that is preventing some chats from loading.

Time: May 2, 2024, 3:15 a.m.

Status: Resolved

Update: This incident has been resolved.

Time: May 2, 2024, 12:41 a.m.

Status: Monitoring

Update: We are pleased to announce that the functionalities for generating, sending, and viewing documents within the Funnel Online Leasing product have been restored to normal operations. Following the recent updates with Dropbox Sign, they have resolved the issues affecting document processes. You can now resume your document-related activities without any interruptions. Our team continues to monitor the system closely to ensure everything remains stable. Should you encounter any further issues or have any questions, please don't hesitate to reach out to our support team. Thank you for your patience and understanding during this time.

Time: May 1, 2024, 11:14 p.m.

Status: Identified

Update: One of our partners, Dropbox Sign, is currently undergoing updates on its platform, impacting its document generation capability. What does this mean for you? During this period, document generation and sending will be temporarily unavailable within the Funnel Online Leasing product. However, all document signing and countersigning features within Funnel Online Leasing will remain available for documents that have already been sent. Please note that this temporary halt affects all our Online Leasing Product users. We understand that this interruption may cause inconvenience, and we sincerely apologize for any disruption to your workflow. Rest assured, our team is collaborating closely with Dropbox Sign to ensure a smooth and swift maintenance process. We appreciate your continued patience and cooperation. Should you have any questions or concerns, please do not hesitate to reach out to our support team.