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Outage and incident data over the last 30 days for Netskope Trust Portal.
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| Component | Status |
|---|---|
| Amsterdam, Netherlands (AMS1) | Active |
| Ashburn, Virginia, USA (IAD2) | Active |
| Ashburn, Virginia, USA (IAD4) | Active |
| Atlanta, Georgia, USA (ATL1) | Active |
| Atlanta, Georgia, USA (ATL2) | Active |
| Auckland, New Zealand (AKL1) | Active |
| Bangkok, Thailand (BKK1) | Active |
| Barcelona, Spain (BCN1) | Active |
| Beijing, China (PEK1) *️⃣ | Active |
| Bogotá, Colombia (BOG1) | Active |
| Bogotá, Colombia (BOG2) | Active |
| Boston, Massachusetts, USA (BOS1) | Active |
| Brasília, Brazil (BSB1) | Active |
| Brisbane, Australia (BNE1) | Active |
| Brussels, Belgium (BRU1) | Active |
| Buenos Aires, Argentina (BUE1) | Active |
| Calgary, Canada (YYC1) | Active |
| Capetown, South Africa (CPT1) | Active |
| Chennai, India (MAA1) | Active |
| Chennai, India (MAA2) | Active |
| Chicago, Illinois, USA (ORD1) | Active |
| Chicago, Illinois, USA (ORD2) | Active |
| Cloud Access Security Broker | Active |
| Cloud Firewall | Active |
| Cloud Security Posture Management | Active |
| Dallas, Texas, USA (DFW1) | Active |
| Dallas, Texas, USA (DFW4) | Active |
| Data Protection Service | Active |
| Delhi, India (DEL1) | Active |
| Delhi, India (DEL2) | Active |
| Denver, Colorado, USA (DEN1) | Active |
| Dubai, UAE (DXB2) | Active |
| Dublin, Ireland (DUB1) | Active |
| Düsseldorf, Germany (DUS1) | Active |
| Email DLP Service | Active |
| Frankfurt, Germany (FRA1) | Active |
| Frankfurt, Germany (FRA3) *️⃣ *️⃣ | Active |
| Fujairah, UAE (DXB1) | Active |
| Geneva, Switzerland (GVA1) | Active |
| Helsinki, Finland (HEL1) | Active |
| Hong Kong SAR, China (HKG1) | Active |
| Hong Kong SAR, China (HKG2) *️⃣ | Active |
| Hyderabad, India (HYD1) | Active |
| Jeddah, Saudi Arabia (JED1) | Active |
| Johannesburg, South Africa (JNB1) | Active |
| Kolkata, India (CCU1) | Active |
| Lagos, Nigeria (LOS1) | Active |
| Lima, Peru (LIM1) | Active |
| Lisbon, Portugal (LIS1) | Active |
| London, UK (LON1) | Active |
| London, UK (LON2) | Active |
| Los Angeles, California, USA (LAX1) | Active |
| Los Angeles, California, USA (LAX2) | Active |
| Madrid, Spain (MAD1) | Active |
| Madrid, Spain (MAD2) | Active |
| Manchester, UK (MAN1) | Active |
| Manila, Philippines (MNL1) | Active |
| Marseille, France (MRS1) | Active |
| Melbourne, Australia (MEL1) | Active |
| Melbourne, Australia (MEL3) | Active |
| Miami, Florida, USA (MIA1) | Active |
| Miami, Florida, USA (MIA2) | Active |
| Milan, Italy (MIL1) | Active |
| Montreal, Canada (YMQ1) | Active |
| Mumbai, India (BOM1) | Active |
| Mumbai, India (BOM2) | Active |
| Munich, Germany (MUC1) | Active |
| Netskope Core Services | Maintenance |
| New York, New York, USA (NYC1) | Active |
| New York, New York, USA (NYC2) | Active |
| New York, New York, USA (NYC3) | Active |
| New York, New York, USA (NYC4) | Active |
| Osaka-Kobe, Japan (OSA1) | Active |
| Paris, France (PAR1) | Active |
| Paris, France (PAR2) | Active |
| Paris, France (PAR3) | Active |
| Perth, Australia (PER1) | Active |
| Philadelphia, Pennsylvania, USA (PHL1) | Active |
| Phoenix, Arizona, USA (PHX1) | Active |
| Prague, Czechia (PRG1) | Active |
| Querétaro, Mexico (QRO1) | Active |
| Remote Browser Isolation | Active |
| Rio de Janeiro, Brazil (GIG1) | Active |
| Riyadh, Saudi Arabia (RUH2) | Active |
| SaaS Security Posture Management | Active |
| San Francisco, California, USA (SFO1) | Active |
| Santiago, Chile (SCL1) | Active |
| São Paulo, Brazil (SAO1) | Active |
| São Paulo, Brazil (SAO3) | Active |
| Seattle, Washington, USA (SEA1) | Active |
| Seattle, Washington, USA (SEA2) | Active |
| Secure Web Gateway | Active |
| Seoul, South Korea (ICN1) | Active |
| Shanghai, China (PVG1) *️⃣ | Active |
| Shanghai, China (PVG2) *️⃣ | Active |
| Shenzhen, China (SZX1) *️⃣ | Active |
| Singapore (SIN1) | Active |
| Singapore (SIN3) | Active |
| St. Louis, MO, USA (STL1) | Active |
| Stockholm, Sweden (STO1) | Active |
| Sydney, Australia (SYD1) | Active |
| Sydney, Australia (SYD2) | Active |
| Taipei, Taiwan (TPE1) | Active |
| Tel Aviv, Israel (TLV1) | Active |
| Threat Protection Service | Active |
| Tokyo, Japan (NRT2) | Active |
| Tokyo, Japan (NRT3) | Active |
| Toronto, Canada (YYZ1) | Active |
| Vancouver, Canada (YVR1) | Active |
| Vienna, Austria (VIE1) | Active |
| Warsaw, Poland (WAW1) | Active |
| Zero Trust Network Access | Active |
| Zürich, Switzerland (ZUR1) | Active |
View the latest incidents for Netskope Trust Portal and check for official updates:
Description: The incident is resolved. Netskope had a new format in logs which implemented on October 8th. It resulted in a transient message error for 20% of our servers that applied to users of SWG product at that very moment of deployment. It created logs with a format that was unreadable and unprocessible by our Splunk TA and CE systems. Netskope is moving the pointer forward to enable systems to consume outstanding messages. At this time the incident is now resolved, and Netskope will continue to closely monitor the incident.
Status: Resolved
Impact: None | Started At: Oct. 11, 2024, 1:32 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: None | Started At: Oct. 2, 2024, 10:30 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Oct. 2, 2024, 4:59 p.m.
Description: We investigated a service impacting incident at the Amsterdam, Netherlands (AM2) management plane. This affected the NPA service and was successfully mitigated at 7:53 AM UTC. More details about this issue can be found in the support portal.
Status: Resolved
Impact: None | Started At: Sept. 26, 2024, 11:30 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: Sept. 18, 2024, 12:37 a.m.
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