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Outage and incident data over the last 30 days for NLX.
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Sign Up NowOutlogger tracks the status of these components for Xero:
Component | Status |
---|---|
Blog | Active |
Landing Page | Active |
Conversations by NLX (CxN) | Active |
CxN API | Active |
CxN Frontend | Active |
Dialog Studio | Active |
Dialog Studio API | Active |
Dialog Studio Frontend | Active |
NLU | Active |
Bots API | Active |
Voice Compass | Active |
Voice Compass API | Active |
Voice Compass Frontend | Active |
View the latest incidents for NLX and check for official updates:
Description: 3:00 PM EST - Customers reported increased error rates when accessing resources in NLX services, including Dialog Studio and Conversations by NLX console. 3:09 PM EST - We are investigating reports of increased error rates for users accessing NLX frontend services. 3:17 PM EST - We have identified the issue. The root cause of this issue is an impairment of several APIs in the US-EAST-1 Region on AWS. 3:45 PM EST - We continue to experience increased API error rates. 4:40 PM EST - We are starting to see services recover. 6:00 PM EST - The issue has been resolved and all frontend services have been restored to normal operation.
Status: Resolved
Impact: Major | Started At: June 13, 2023, 7 p.m.
Description: 10:30 AM EST - Customers reported increased error rates when accessing resources in NLX services, including Dialog Studio and Voice Insights. 10:45 AM EST - We are investigating reports of increased error rates for users accessing NLX services. 11:00 AM EST - We have identified the issue. The root cause of this issue is an impairment of several network devices in the US-EAST-1 Region on AWS. 12:00 PM EST - We continue to experience increased API error rates. 4:40 PM EST - We are starting to see some recovery. 5:30 PM EST - The issue has been resolved and all services have been restored to normal operation.
Status: Resolved
Impact: Major | Started At: Dec. 7, 2021, 3:30 p.m.
Description: 5:13 AM EST - Customers reported increased error rates when accessing resources in NLX Studio. 7:43 AM EST - We are investigating reports of increased error rates for users accessing resources in NLX Studio. 8:30 AM EST - We have identified the issue and are working towards a resolution. 9:45 AM EST - We are continuing to work towards a resolution. 11:30 AM EST - The issue has been resolved and we are currently monitoring the traffic. 12:00 PM EST - Between 5:13 AM and 11:30 AM EST NLX Studio users experienced increased error rates when trying to access resources. The issue has been resolved and the service is operating normally.
Status: Resolved
Impact: Major | Started At: June 22, 2021, 9:15 a.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: April 20, 2021, 4:47 p.m.
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