Is there an NLX outage?

NLX status: Systems Active

Last checked: 7 minutes ago

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NLX outages and incidents

Outage and incident data over the last 30 days for NLX.

There have been 0 outages or incidents for NLX in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for NLX

Outlogger tracks the status of these components for Xero:

Blog Active
Landing Page Active
CxN API Active
CxN Frontend Active
Dialog Studio API Active
Dialog Studio Frontend Active
Bots API Active
Voice Compass API Active
Voice Compass Frontend Active
Component Status
Blog Active
Landing Page Active
Active
CxN API Active
CxN Frontend Active
Active
Dialog Studio API Active
Dialog Studio Frontend Active
Active
Bots API Active
Active
Voice Compass API Active
Voice Compass Frontend Active

Latest NLX outages and incidents.

View the latest incidents for NLX and check for official updates:

Updates:

  • Time: June 14, 2023, 4:30 p.m.
    Status: Resolved
    Update: 3:00 PM EST - Customers reported increased error rates when accessing resources in NLX services, including Dialog Studio and Conversations by NLX console. 3:09 PM EST - We are investigating reports of increased error rates for users accessing NLX frontend services. 3:17 PM EST - We have identified the issue. The root cause of this issue is an impairment of several APIs in the US-EAST-1 Region on AWS. 3:45 PM EST - We continue to experience increased API error rates. 4:40 PM EST - We are starting to see services recover. 6:00 PM EST - The issue has been resolved and all frontend services have been restored to normal operation.

Updates:

  • Time: Dec. 7, 2021, 9:43 p.m.
    Status: Resolved
    Update: 10:30 AM EST - Customers reported increased error rates when accessing resources in NLX services, including Dialog Studio and Voice Insights. 10:45 AM EST - We are investigating reports of increased error rates for users accessing NLX services. 11:00 AM EST - We have identified the issue. The root cause of this issue is an impairment of several network devices in the US-EAST-1 Region on AWS. 12:00 PM EST - We continue to experience increased API error rates. 4:40 PM EST - We are starting to see some recovery. 5:30 PM EST - The issue has been resolved and all services have been restored to normal operation.

Updates:

  • Time: June 22, 2021, 9:07 p.m.
    Status: Resolved
    Update: 5:13 AM EST - Customers reported increased error rates when accessing resources in NLX Studio. 7:43 AM EST - We are investigating reports of increased error rates for users accessing resources in NLX Studio. 8:30 AM EST - We have identified the issue and are working towards a resolution. 9:45 AM EST - We are continuing to work towards a resolution. 11:30 AM EST - The issue has been resolved and we are currently monitoring the traffic. 12:00 PM EST - Between 5:13 AM and 11:30 AM EST NLX Studio users experienced increased error rates when trying to access resources. The issue has been resolved and the service is operating normally.

Updates:

  • Time: April 20, 2021, 8:37 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 20, 2021, 7:56 p.m.
    Status: Monitoring
    Update: Customers have reported that authentication is now operational. We'll continue to monitor the situation to make sure every customer is able to log in.
  • Time: April 20, 2021, 4:47 p.m.
    Status: Monitoring
    Update: We've identified an outage from the authentication provider Auth0. The NLX bots and conversational applications haven't been impacted and continue to be fully operational. We continue to monitor the issue.

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Frequently Asked Questions - NLX

Is there a NLX outage?
The current status of NLX is: Systems Active
Where can I find the official status page of NLX?
The official status page for NLX is here
How can I get notified if NLX is down or experiencing an outage?
To get notified of any status changes to NLX, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of NLX every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does NLX do?
NLX enables brands to easily build cost-effective, engaging customer self-service experiences using automated, personalized, multimodal conversational AI with usage-based pricing.