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Is there an observeai outage?

observeai status: Systems Active

Last checked: 3 minutes ago

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observeai outages and incidents

Outage and incident data over the last 30 days for observeai.

There have been 2 outages or incidents for observeai in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for observeai

Outlogger tracks the status of these components for Xero:

API Active
Calls Tab Active
Evaluations Active
Login Page Active
Real-Time Active
Reporting Active
System Wide Active
API Active
Calls Tab Active
Evaluations Active
Instance Wide Active
Login Page Active
Real-Time Active
Reporting Active
API Active
Calls Tab Active
Evaluations Active
Instance Wide Active
Login Page Active
Real-Time Active
Reporting Active
Instance Wide Active
Component Status
API Active
Calls Tab Active
Evaluations Active
Login Page Active
Real-Time Active
Reporting Active
System Wide Active
Active
API Active
Calls Tab Active
Evaluations Active
Instance Wide Active
Login Page Active
Real-Time Active
Reporting Active
Active
API Active
Calls Tab Active
Evaluations Active
Instance Wide Active
Login Page Active
Real-Time Active
Reporting Active
Active
Instance Wide Active

Latest observeai outages and incidents.

View the latest incidents for observeai and check for official updates:

Updates:

  • Time: Sept. 28, 2024, 4:43 p.m.
    Status: Resolved
    Update: The incident has been resolved. We have been monitoring for > 12 hours and have not seen any traces of re occurrences. In case of any other queries, please feel free to write to Observe.AI support.
  • Time: Sept. 27, 2024, 9:20 p.m.
    Status: Monitoring
    Update: The issue has been fully resolved and no further issues have been seen. In case of any further issues, please raise a ticket with support via the Help Center.
  • Time: Sept. 27, 2024, 6:19 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are seeing response times returning to normal. We will continue to monitor for a time to ensure that the platform remains stable.
  • Time: Sept. 27, 2024, 5:54 p.m.
    Status: Investigating
    Update: We are aware of an issue where pages on the dashboard are not loading data. We are actively investigating this issue and will provide updates as they are available.

Updates:

  • Time: Sept. 20, 2024, 4:50 p.m.
    Status: Resolved
    Update: The issue has been fully resolved and no further issues have been seen. In case of any further issues, please raise a ticket with support via the Help Center.
  • Time: Sept. 20, 2024, 2:14 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 20, 2024, 2:13 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 20, 2024, 1:35 p.m.
    Status: Investigating
    Update: We have identified an issue causing calls to be not displayed on the dashboard when selecting the Time Range filters in the EU Cluster. We are currently working on returning the platform to a normal state. Currently, no calls are expected to be lost due to this issue, they are still stored on our side and will processed as expected.

Updates:

  • Time: Sept. 4, 2024, 3:50 p.m.
    Status: Resolved
    Update: The issue stands resolved and all tiles in reports should load as expected. In case of any further issues, please raise a ticket with support via the Help Center.
  • Time: Sept. 4, 2024, 2:23 p.m.
    Status: Monitoring
    Update: The issue has been resolved. We will be monitoring this for a time before marking this incident as resolved. Thank you for your patience while we worked through this.
  • Time: Sept. 3, 2024, 8:14 p.m.
    Status: Identified
    Update: While we continue to work on resolving this issue, we have found that using the 'Clear cache and refresh' button within any given report reliably clears up the symptoms.
  • Time: Sept. 3, 2024, 4:38 p.m.
    Status: Identified
    Update: We are aware of an issue that tiles may not load any data when viewing reports. We are actively working with the proper teams to troubleshoot and resolve this issue.

Updates:

  • Time: Aug. 28, 2024, 5:11 a.m.
    Status: Resolved
    Update: The issue stands resolved and all interactions should be available on the dashboard. In case of any issues seen, please raise a ticket with support via the Help Center.
  • Time: Aug. 27, 2024, 8:48 p.m.
    Status: Monitoring
    Update: Calls are being processed at an accelerated rate to clear the backlog so that the platform can return to a healthy state. No actions will be required for this to take place. We will be monitoring the progress of this processing to ensure that it continues to trend in a positive manner.
  • Time: Aug. 27, 2024, 6:59 p.m.
    Status: Identified
    Update: We have identified an issue causing calls to be delayed in reaching the dashboard. We are currently working on returning the platform to a normal state. Currently, no calls are expected to be lost due to this issue, they are still stored on our side and will processed as expected.

Updates:

  • Time: Aug. 22, 2024, 9:08 a.m.
    Status: Resolved
    Update: Dear Client, The issue stands resolved and all interactions should be available on the dashboard. In case you are still seeing any issues, please feel free to open a ticket with support via the help center https://help.observe.ai/hc/en-us Thanks and Regards Obseve.AI Technical Support Team
  • Time: Aug. 21, 2024, 8:55 p.m.
    Status: Monitoring
    Update: An issue with calls being delayed reaching the dashboard has been identified and a fix has been put in place. We are currently monitoring the progress of the delayed calls to ensure they will appear as expected and the platform reaches a healthy state once more.

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Frequently Asked Questions - observeai

Is there a observeai outage?
The current status of observeai is: Systems Active
Where can I find the official status page of observeai?
The official status page for observeai is here
How can I get notified if observeai is down or experiencing an outage?
To get notified of any status changes to observeai, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of observeai every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does observeai do?
Observe.AI provides real-time insights and guidance to improve contact center performance, leading to increased sales and retention.

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