Is there an Wyng outage?

Wyng status: Systems Active

Last checked: a minute ago

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Wyng outages and incidents

Outage and incident data over the last 30 days for Wyng.

There have been 1 outages or incidents for Wyng in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Wyng

Outlogger tracks the status of these components for Xero:

Corporate Website Active
Experiences Active
Content API Active
Profiles API Active
MailChimp Integration Active
Oracle Responsys Integration Active
Salesforce Marketing Cloud Integration Active
Webhook Integration Active
Content Management Active
Experience Management Active
Login Active
Metrics Active
Profiles Management Active
Support Center Active
Instagram Content Stream Active
AWS cloudFront Active
AWS ec2-us-east-1 Active
AWS ec2-us-west-2 Active
AWS elasticache-us-east-1 Active
AWS elasticsearch-us-east-1 Active
AWS elb-us-east-1 Active
AWS kinesis-us-east-1 Active
AWS lambda-us-east-1 Active
AWS rds-us-east-1 Active
AWS route53 Active
AWS s3-us-standard Active
GitHub Active
Keen IO Compute API Active
Keen IO Datasets Active
Keen IO S3 Streaming Active
Keen IO Stream API Active
ObjectRocket Active
Component Status
Corporate Website Active
Experiences Active
Active
Content API Active
Profiles API Active
Active
MailChimp Integration Active
Oracle Responsys Integration Active
Salesforce Marketing Cloud Integration Active
Webhook Integration Active
Active
Content Management Active
Experience Management Active
Login Active
Metrics Active
Profiles Management Active
Support Center Active
Active
Instagram Content Stream Active
Active
AWS cloudFront Active
AWS ec2-us-east-1 Active
AWS ec2-us-west-2 Active
AWS elasticache-us-east-1 Active
AWS elasticsearch-us-east-1 Active
AWS elb-us-east-1 Active
AWS kinesis-us-east-1 Active
AWS lambda-us-east-1 Active
AWS rds-us-east-1 Active
AWS route53 Active
AWS s3-us-standard Active
GitHub Active
Keen IO Compute API Active
Keen IO Datasets Active
Keen IO S3 Streaming Active
Keen IO Stream API Active
ObjectRocket Active

Latest Wyng outages and incidents.

View the latest incidents for Wyng and check for official updates:

Updates:

  • Time: Nov. 18, 2024, 5:09 p.m.
    Status: Resolved
    Update: The incident has been resolved.
  • Time: Nov. 18, 2024, 3:18 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 18, 2024, 2:06 p.m.
    Status: Investigating
    Update: Some users are encountering issues with Experiences using reward codes. Users may be unable to save edits to Experiences with reward codes, or the save action may be slow. Live experiences using code validation or unique code distribution may perform slowly. We are investigating.

Updates:

  • Time: Nov. 14, 2024, 9:54 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 14, 2024, 9:14 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 14, 2024, 7:10 p.m.
    Status: Identified
    Update: Some users cannot add new content to Brand Content Library. We are aware of the cause and working on a fix. Existing assets hosted in Brand Content Library are not affected.

Updates:

  • Time: Oct. 25, 2024, 12:49 p.m.
    Status: Resolved
    Update: After further analysis, we have determined that integrations are operating normally, and the delays were limited to a customer-specific integration, due to latency of API calls to a specific external system.
  • Time: Oct. 25, 2024, 12:01 a.m.
    Status: Investigating
    Update: We are seeing some delays in processing integration data flows outbound from Wyng to external systems. Customers may notice more integration transactions in a Pending state, and more elapsed time between data being collected by an experience, and the delivery of that data to their customer data API or system. Data collection and storage is not impacted, and operating normally. We are investigating.

Updates:

  • Time: Oct. 23, 2024, 7:47 p.m.
    Status: Resolved
    Update: The incident was resolved. We have reviewed the root cause and taking action to prevent recurrence.
  • Time: Oct. 23, 2024, 6:44 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Oct. 23, 2024, 6:37 p.m.
    Status: Monitoring
    Update: After actions taken to restore affected services, all experiences are operating normally. We are continuing to monitor.
  • Time: Oct. 23, 2024, 6:32 p.m.
    Status: Identified
    Update: The issues have been isolated to specific platform services, and steps are being taken to address. Most experiences should now be loading.
  • Time: Oct. 23, 2024, 6:12 p.m.
    Status: Investigating
    Update: We are currently investigating an issue causing degraded performance with the Wyng platform and some experiences. Some experiences may display slowly or not display. Platform users may encounter slow login behavior, or require multiple attempts to log in.

Updates:

  • Time: Oct. 21, 2024, 7:53 p.m.
    Status: Resolved
    Update: On October 11 at 2:30 PM EDT, we received reports from some customers about problems with Custom JavaScript code not running properly. At 4:19 PM EDT, we isolated the error to a problem in a recent release of the Wyng platform, and identified an available workaround for affected clients, to set the Wyng Platform version used by their experience to 1.2.165. After further investigation we determined the root cause to be some Experience SDK events were not being generated correctly, the campaign_loaded and page_loaded events. The bug was resolved with a hot-fix released on October 13, at 8:26 AM EDT. After further internal review, we have determined that this incident was avoidable. The error in logic was missed by our quality assurance processes, specifically our automated regression testing system, due to a gap in test coverage. That gap has been corrected, and we do not expect a similar issue to recur.

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Frequently Asked Questions - Wyng

Is there a Wyng outage?
The current status of Wyng is: Systems Active
Where can I find the official status page of Wyng?
The official status page for Wyng is here
How can I get notified if Wyng is down or experiencing an outage?
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