Is there an Wyng outage?

Wyng status: Systems Active

Last checked: 6 minutes ago

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Wyng outages and incidents

Outage and incident data over the last 30 days for Wyng.

There have been 1 outages or incidents for Wyng in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Wyng

Outlogger tracks the status of these components for Xero:

Corporate Website Active
Experiences Active
Content API Active
Profiles API Active
MailChimp Integration Active
Oracle Responsys Integration Active
Salesforce Marketing Cloud Integration Active
Webhook Integration Active
Content Management Active
Experience Management Active
Login Active
Metrics Active
Profiles Management Active
Support Center Active
Instagram Content Stream Active
AWS cloudFront Active
AWS ec2-us-east-1 Active
AWS ec2-us-west-2 Active
AWS elasticache-us-east-1 Active
AWS elasticsearch-us-east-1 Active
AWS elb-us-east-1 Active
AWS kinesis-us-east-1 Active
AWS lambda-us-east-1 Active
AWS rds-us-east-1 Active
AWS route53 Active
AWS s3-us-standard Active
GitHub Active
Keen IO Compute API Active
Keen IO Datasets Active
Keen IO S3 Streaming Active
Keen IO Stream API Active
ObjectRocket Active
Component Status
Corporate Website Active
Experiences Active
Active
Content API Active
Profiles API Active
Active
MailChimp Integration Active
Oracle Responsys Integration Active
Salesforce Marketing Cloud Integration Active
Webhook Integration Active
Active
Content Management Active
Experience Management Active
Login Active
Metrics Active
Profiles Management Active
Support Center Active
Active
Instagram Content Stream Active
Active
AWS cloudFront Active
AWS ec2-us-east-1 Active
AWS ec2-us-west-2 Active
AWS elasticache-us-east-1 Active
AWS elasticsearch-us-east-1 Active
AWS elb-us-east-1 Active
AWS kinesis-us-east-1 Active
AWS lambda-us-east-1 Active
AWS rds-us-east-1 Active
AWS route53 Active
AWS s3-us-standard Active
GitHub Active
Keen IO Compute API Active
Keen IO Datasets Active
Keen IO S3 Streaming Active
Keen IO Stream API Active
ObjectRocket Active

Latest Wyng outages and incidents.

View the latest incidents for Wyng and check for official updates:

Updates:

  • Time: May 9, 2023, 5:49 p.m.
    Status: Resolved
    Update: The issue has been resolved.
  • Time: May 9, 2023, 5:33 p.m.
    Status: Identified
    Update: We have identified the root cause, which is being caused by a downstream failure with a technology partner on whom we have a dependency. We are working on a fix.
  • Time: May 9, 2023, 5:21 p.m.
    Status: Investigating
    Update: Users are not able to access the Experiences dashboard in the Wyng management portal. Live experiences are not affected.

Updates:

  • Time: May 8, 2023, 6:53 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 8, 2023, 3:38 p.m.
    Status: Monitoring
    Update: While Facebook has not officially announced a fix, from our testing, Instagram content collection has started to recover. To restore collection, re-authorization of access may be required.
  • Time: May 8, 2023, 8:57 a.m.
    Status: Identified
    Update: Facebook is currently reporting a "major disruption" of the Graph API. This is impacting Instagram Content Stream in Wyng. No new Instagram content is currently being collected. Facebook indicates that a fix is being implemented, but has not provided an ETA. We will post status updates here. A related Facebook Bug Report is https://developers.facebook.com/support/bugs/780004130341035/

Updates:

  • Time: May 8, 2023, 6:53 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 8, 2023, 3:38 p.m.
    Status: Monitoring
    Update: While Facebook has not officially announced a fix, from our testing, Instagram content collection has started to recover. To restore collection, re-authorization of access may be required.
  • Time: May 8, 2023, 8:57 a.m.
    Status: Identified
    Update: Facebook is currently reporting a "major disruption" of the Graph API. This is impacting Instagram Content Stream in Wyng. No new Instagram content is currently being collected. Facebook indicates that a fix is being implemented, but has not provided an ETA. We will post status updates here. A related Facebook Bug Report is https://developers.facebook.com/support/bugs/780004130341035/

Updates:

  • Time: April 24, 2023, 4:04 p.m.
    Status: Resolved
    Update: To restore collection of new content, affected clients should use the "Re-Authorize Access" option on their content streams. If re-authorize fails, a person with management access to the Instagram business account should use the "Select Instagram Account" option to provide updated credentials. Please reach out to support if you have trouble restoring collection.
  • Time: April 22, 2023, 3:35 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: April 22, 2023, 2:02 p.m.
    Status: Monitoring
    Update: The issue was caused by an issue with Facebook access tokens, where existing valid tokens lost one required permission. Affected clients should reauthorize their content streams to restore collection. Clients who were unable to reauthorize earlier during the interruption should try again. We are monitoring the issue, so reach out to support if you have trouble reauthorizing and restoring collection.
  • Time: April 22, 2023, 3:13 a.m.
    Status: Investigating
    Update: Instagram content ingestion has recovered for some clients. We are continuing to investigate the root cause.
  • Time: April 21, 2023, 11:35 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: April 21, 2023, 11:35 p.m.
    Status: Investigating
    Update: We are currently investigating a problem specific to Instagram Content Streams

Updates:

  • Time: April 24, 2023, 4:04 p.m.
    Status: Resolved
    Update: To restore collection of new content, affected clients should use the "Re-Authorize Access" option on their content streams. If re-authorize fails, a person with management access to the Instagram business account should use the "Select Instagram Account" option to provide updated credentials. Please reach out to support if you have trouble restoring collection.
  • Time: April 22, 2023, 3:35 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: April 22, 2023, 2:02 p.m.
    Status: Monitoring
    Update: The issue was caused by an issue with Facebook access tokens, where existing valid tokens lost one required permission. Affected clients should reauthorize their content streams to restore collection. Clients who were unable to reauthorize earlier during the interruption should try again. We are monitoring the issue, so reach out to support if you have trouble reauthorizing and restoring collection.
  • Time: April 22, 2023, 3:13 a.m.
    Status: Investigating
    Update: Instagram content ingestion has recovered for some clients. We are continuing to investigate the root cause.
  • Time: April 21, 2023, 11:35 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: April 21, 2023, 11:35 p.m.
    Status: Investigating
    Update: We are currently investigating a problem specific to Instagram Content Streams

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Frequently Asked Questions - Wyng

Is there a Wyng outage?
The current status of Wyng is: Systems Active
Where can I find the official status page of Wyng?
The official status page for Wyng is here
How can I get notified if Wyng is down or experiencing an outage?
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